Dagia2 (EUW)
: Contest entry: My comic-draw :3 finally done with it ;V http://orig00.deviantart.net/4f59/f/2017/050/8/9/the_last_candy_theory_by_m4ryon-dazooiu.jpg Enjoy!
I saw your entry and I quickly wanted to say that I really really liked this one ^.^ Well done!
Nakoruru (EUNE)
: Hello Boards! Finally I managed to complete my entry. It took 3 days with all the problems. Drawing tool: SAI Drawing device: mouse :) http://i.imgur.com/jxS6Upo.jpg _Today is just another day of trying to get by without you._ Hope you enjoy! Good luck to the participants! P.S. Hope you recognize the mirror.
I really like the idea behind this one ^.^
YkZBoY (EUNE)
: It seems like I'm not the only one who is having this issue. This is happening on a bigger scale than I would imagine. Riot, please have the patience to deal with this. It's not like suddenly a mass of players decided to put their accounts at risk for no reason.
It's a very common thing that with every banwave people post these kinds of stories. That's because some people offer (paid) services promising people to get their accounts unbanned, and this is one of their methods to realize that. I'm definetly not saying that this is every person posting such story, there are people who are speaking the truth. But I am saying 99.9% of the people posting these kinds of stories are either using such a service or uninformed about what's allowed and what isn't. The current systems in place to detect malicious use of 3rd party software are very accurate and no permanent suspension gets taken before Riot is 100% sure. Of course, there have been and will be cases where it goes wrong, but they're extremely rare. None the less, every case gets looked into if the owner of the account wishes so. Just [submit a ticket](https://support.riotgames.com/hc/requests/new) to Player Support and they'll double-check everything for you.
Vicse1408YT (EUNE)
: I HAVE BEEN SCAMED PLEASE HELP ME QUICK
Hey Vicse1408YT, Please [submit a ticket](https://support.riotgames.com/hc/requests/new) to Player Support. They'll be able to assist you with account recovery.
TimmeH544 (EUW)
: Thanks for the comment! It started recently, (like 4 - 5 weeks ago) round about the time season 7 launched. Haven't had the problem for two days though as of writing this (8th Feb). I'm pretty used to connection errors, so I'm pretty familiar with all the usual causes of connection errors (down to the computer clock being out of sync). Tried pretty much everything, I've a feeling it might have something to do with my ISP, but I've done everything I could from their side (hard port reset, soft change, technicians coming out) so apart from going to another ISP (which wouldn't do much due to the infrastructure in South-Africa) I'm trying to appeal to the League community's advice. I'm definitely downloading the tool though, and checking out the article in depth, but please tell me if you have any other advice about this or have handled anything similiar. Awaiting in suspense, Tim. {{sticker:zombie-nunu-tears}}
The fact you're living in South-Africa and, as you stated yourself, the infrastructure in regards to ISP's not being too good I don't think we have to look much further than that. Especially since you haven't been experiencing it for the past few days indicates it's probably a hiccup somewhere, packets being enqueued somewhere because there is too much traffic trying to flow trough somewhere. This often results in packet loss :/ It might be worth a try giving your ISP a call and asking them about the issue, maybe they can have a look at it.
ZaDahaka11 (EUNE)
: i recieve a restriction message after every game (after i had earned some for some time) for no reason i actually started earning alot of honors again
I'm confused :( Now, are we talking about honors now?
iD4rk0 (EUNE)
: I have done all these already..I did a clean reinstall of windows and drivers +game and the issue is still there.Its a network related problem but I don't know why.The speed drops to @100 or even lower mbps when I open LoL either client or in game.And when I close LoL the speed is 295+ mbps..this is the problem but I don't know how to fix it..
I think you're experiencing two different issues. FPS and internet/network issues are not connected in any way and one can't cause the other. FPS issues are mostly caused by: * Outdated drivers * Overheating * Hardware issues Connection issues are mostly caused by: * ISP * Router/modem issues * Packet loss/buffering I'm kinda confused on which of the two you're exactly having issues with. Are your frames per second going down or is your ping going up? Let me know :)
: Hextech Boxes of lvl 5 and how do they work ?
Hey Krestin NaiSh, In the box you'll probably get a random champion (most of the time a more easier to play champion) and a random skin. The skin can be for any champion, so not only for those you own.
: I'm lvl 30 but I can't post??
Hey NiightShifteR, As Robindino14 already mentioned, it should be fixed now :) Posting in H&S (where the level limit is 0) updates your level for the rest of the Boards.
Mada (EUW)
: Posts about the inability to post weird me out.
I actually smiled with this one :p
ZaDahaka11 (EUNE)
: loot again i mean for 2 days i was unrestricted again and gained chests and keys but after and for no reason i was restricted again till now and idk why
So it's just about loot, you didn't actually receive any further punishments? In that case, when exactly were you unable to receive loot? Keep in mind droprates of key-fragments decrease over time (monthly cycle) so while it might appear you're restricted from earning them, you're just unlucky. As for chest, keep in mind you can only get one chest per champ and you only gain one "chest slot" per week.
iD4rk0 (EUNE)
: I had constant 60 fps capped never dropped not even to 59 fps.Now its still on 60 but after 5-10 minutes in game it drops to 10-5 fps and it stays like that @10-15 min than back on normal 60 fps.The issue started @patch 7.1-7.2.Now its @40-50 but when I could play just fine it was @30.
That's weird, definetly have a look at [this article](https://support.riotgames.com/hc/en-us/articles/201752684-Low-Frame-Rate-FPS-Troubleshooting) already, most common troubleshooting regarding FPS issues is listed in there. In particular, make sure all your drivers are updated. After you tried everything, let me know if anything changed/improved.
reg0ven (EUNE)
: Thank you for your response, but you cant just treat this ban the same as someone who purposely used 3rd party applications to cheat, and i had NO idea that the person would use something like that, hell, i didnt even know something like that exists..depending on the second reply, i'll see what i can/will do. By the way, i have read in a different post that Riot basically flag every account that used 3rd party applications and just bans every single flagged account at once, i wish they would look deeper in this though, especially because i payed for skins(im aware that i didnt have to, but it means something, right?)and its an account well over 5 years.Jesus, there are kids who havent even been born when i created Long story short, i borrowed my account to a friends friend(i just found out its against the rules), an account which has been created around the end of S1/beginning of S2, spent maybe 20ish euros, played thousands of games.Yesterday, i have received an email from Riot games that its permanently suspended due to third party applications.I even told them that they can check all the IP addresses and they can see that the IP where my account has been banned is hundreds of kilometers/miles away from my IP.Im aware that i have been banned/suspended in the past, i was a stupid child in puberty, and i have changed a lot since then, plus, i havent played on my account for around 2-3 years now... I appreciate all the help, would be grateful even if my account was suspended for a year...my account and are now in school lol. EDIT: I even recommended the game to more than 5 people, who STILL play the game and have spent money on skins...
Having your account permanently suspended, especially when you had it for a long time and spent money on it, sucks, no doubt about it. However, no matter how old the account was or how much money was spent on the account, the account was used to cheat in a game. Cheating in a game, especially in a competitive game like League of Legends, is unacceptable. It ruins the fun for many other players. It's for that reason the account got permanently suspended. It might be true you yourself didn't use 3rd party programs, but you let others use them on your account. Were you aware of it? Maybe not, but that doesn't matter. Your account is your responsability. It's the same as lending your car to someone, if they decide to drive through red lights and drive 150 km/h where 70 is allowed, it'll be you who'll get punished for it, not him. Also, even if it would matter, and even if account sharing itself wouldn't be enough to have the account permanently suspended, there is no way for Riot to seperate the people who're lying from people who're speaking the truth.
ZaDahaka11 (EUNE)
: strange thing
Hey ZaDahaka11, What exactly do you mean with: > [{quoted}](name=ZaDahaka11,realm=EUNE,application-id=eZuvYsEr,discussion-id=7LkxUAB7,comment-id=,timestamp=2017-02-04T18:06:04.319+0000) > > ... but i was restricted again a day and removed another day and now restricted again ... Do you mean you got chat restricted again or you were unable to receive loot again?
TimmeH544 (EUW)
: EUW Packet Loss
Hey TimmeH544, When did this issue start making its appearance? Did you always have lagg or is it only since very recently that you started experiencing it? There are some pretty good troubleshooting steps in [this article](https://support.riotgames.com/hc/en-us/articles/201752664-Troubleshooting-Connection-Issues), that's a good place to start trying to find a fix ;)
iD4rk0 (EUNE)
: Router problem regarding LoL
Hey iD4rk0, It's pretty normal that your internet download/upload speed shown in speedtests isn't the same as your actual download/upload speed when connecting to other servers. This is because most speedtests test your connection to a server the closest to you while the servers you actually play on are much further away. Regarding your FPS drop, I have a few questions: * How much did your average FPS used to be before the issue started appearing? * How much is your average FPS now? * When did the issue start? * What's your average ping? It might also be you're confusing FPS-drop and lagg, as they're pretty similar in a way, but have totally different causes.
reg0ven (EUNE)
: Need help from community and Riot games.
Hey reg0ven, As you said it yourself, you've shared the account with someone other than yourself and forbidden 3rd party software has been used on the account. Both of which are forbidden and lead to a permanent suspension of the account. You and only you are responsable for what happens on your account, if you decide to share it with someone else who also uses 3rd party software that's your own responsability. Because this is a pretty clear case of a violation of the ToS the permanent suspension won't be lifted. It's probably very saddening, frustrating and annoying, but again, that's the point of punishments/suspension in general. Just make sure you learn from them to prevent it from happening to any other accounts you might have or will have on LoL or other games. You can always [submit a ticket](https://support.riotgames.com/hc/requests/new) to Player Support if you wish more context on your suspension.
Mas17 (EUW)
: Start a line with ###### #They're used to make titles with a single # ##This is a subtitle, with ## ######Small text requires 6 ones. There should be a post with a whole lot of Boards formatting tricks somewhere.
Yup there is, right [HERE](http://boards.euw.leagueoflegends.com/en/c/off-topic-en/rL385u11-how-to-boards-formatting)!
Dardasim (EUNE)
: I didn't. However when I queued for my promos a player didn't pick a champ so I got back in Q and I couldn't accept the next match. My client bugged out - I pressed Accept and nothing happened. Then I couldn't press anything - neither play again, nor quit, nor friends, and not even clicking the X did anything so I ctrl-alt-del'ed it and forced restart. \*sigh* Oh well, I can't go back to the old client because I can even start the game from there. So I guess I lost because of a client bug...
That probably explains it, sucks though :s
Dardasim (EUNE)
: I failed my promos with only 1 game?
Hey Dardasim, Dodging a game counts as a loss as well, are you sure you didn't dodge any games in your promo?
Valzuuuh (EUW)
: Glad to hear that! Good luck and have fun on the Rift!
As the issue seems to be resolved, I'll go ahead and close this thread off. Thanks a bunch @Valzuuuh for helping a fellow summoner out! :D Keep up the awesome work ;)
: I'm banned for ''using illegal 3rd party programs''...?
Hey Scripted Lasers, I would like to start of by saying that I'm not here to judge if you're speaking the truth or not or if your suspension was justified or not, I'm simply here to give some more context and explain a few things. It's a common believe that it's reports which trigger these suspensions, but this isn't the case. A report triggers an investigation, not a punishment. As long as someone is following the rules, he can be reported a million times, but nothing will happen. Now, it's important to note that the systems in place to detect 3rd party software violations have a very low fail rate. This means that the chances of it making an error are insanely low, but of course not non-existant. Riot also stands behind the policy to never issue permanent suspension except if they're sure it's justified, so you can be sure a lot of things are considered/checked before such action is taken. Again, this doesn't mean that there will never be an error made, the chances of it are just very low. A common complaint is the lack of evidence shared with players. While this is a perfectly justified complaint, you have to understand Riot on this topic. If they were to share the evidence of you using 3rd party software, they would also be sharing their detection methods. People with bad intentions could use this information to reverse-engineer their scripts/software to avoid these detection methods and that's what they're trying to prevent. It would be awesome if they could just share the evidence, much easier for them to justify suspension publicly as well, but sadly because of this reason they can't. If you're 100% convinved the suspension issued against your account isn't justified, feel free to [submit a ticket](https://support.riotgames.com/hc/requests/new) to Player Support and they'll double-check your case for you and provide you with additional explaination/context, with keeping the above in mind. Keep in mind though that 3rd party software isn't only about scripting, anything that directly interferes with the game, especially when it gives you an edge over your opponents is forbidden. Using the feature isn't a necessity either, having it installed is enough for it to be detected. If you really were suspended as a result of a false positive, I'll be looking forward to you getting your account back ;)
: Oh, you're actually right there, I must have misread that one. Let me try to see if I can get some more details for this one.
You will accept this deal ... you better! :P But no, seriously, it might have taken a couple of years and some misscommunication with PS, but I'm really glad we could work this out for you and you're happy with the results now ^.^ As said in the previous reply, I would urge you to open up a new PS ticket adressed to Zen Monk as Player Support would like to personally give you an explaination as well. Have an awesome day and enjoy your icon!
: Oh, you're actually right there, I must have misread that one. Let me try to see if I can get some more details for this one.
> [{quoted}](name=PaladinNO,realm=EUNE,application-id=eZuvYsEr,discussion-id=zGaT0vA5,comment-id=00000000000000000000000000000000000000010000000000000000,timestamp=2017-01-27T02:16:14.486+0000) > > Thank you. > You'll have to forgive me for not ever expecting the 487 RP back on that anyway though. Never say never, check your account ;) Player Support took another look at your case, but due to this being related you'll have to go via PS to get further details and context. Please create a ticket adressed to "Zen Monk" (just specify you wanna talk to him or put it in your title) and you'll receive further information there!
Rismosch (EUW)
: Can I get banned for using Razer Synapse?
Hey Rismosch, No, Razer Synapse is fine to use ;)
MLP Dante (EUW)
: i think they were from been a beta tester for the new client as all my mates that were also beta testers got 3 skins and 2 sumoner icons
No, I can confirm that this was just a visual bug. You and your friends simply received notifications for skins and icons you already owned. You can look at it as a 'delayed notification'. You can easily check this by going to your gifting/receiving history, it'll say the correct dates of when and how you actually got the icons and skins.
Axciled (EUW)
: Security Ban?
Hey Axciled, Best way to find out is by contacting Player Support, they'll be able to tell you ;)
PaladinNO (EUNE)
: >Regarding the second case now. I did some research and found out Vel'Koz got released on the 27th February **2017** (_2017_? Really? xD). In there it in fact does clearly sate that the discount will start at 3rd March and not instantly on the relase. Actually... >To celebrate the success of his first mission, **_Battlecast Vel’Koz is discounted through March 3_**. Enlist his aid for 975 RP, or snag the Battlecast Vel’Koz bundle for 1462 RP. _After March 3, he’ll rise to his normal price of 1350 RP_. Stating the discount will _end_ after March 3. I bought the bundle, say 1-2 hours after release (on February 27th/28th thereabout - before March 3rd, as my ticket datestamp proves), with the skin being 1350 RP. 1-2 hours later, the skin was 975 RP. A similar, more recent case: I got a screenshot saying the Camille bundle would be 1270 RP (newspost). It was later corrected to the expected 1837 RP. See, I don't mind typing errors. We're all humans (mostly). But when real money is involved, I would expect them to come good on their mistakes if they are serious about their business. This is normal practice in any retail store - if the error is noticed and a complaint has been filed by the customer BEFORE the error has been corrected by the store, it's the store that would have to bear the cost of that error. Especially in cases where the PROJECT bundle, if what you say is true, appeared to be 7559 RP, but when buying it would have resulted in a 7897 RP withdrawal. I can see I won't get what I feel I deserve here either, so that means I cannot recommend anyone to buy RP anymore, and I will be forced to continue to use a calculator and make notes and record _any_ purchase I make in this game. Though it appears the common practice here is to deny a mistake ever happened, much less come good when confronted about it. I got other examples of this policy too - except I had already learned my lesson by then, so I didn't make any records of it. Such as PAX Twisted Fate in a personalized shop. Legendary skins in a personalized shop. Multiple Gemstones purchasable per day immediately after the release of the second PROJECT event. FYI, they just _love_ to make corrections to any news article AFTER a bug has been found. Instead of doing a proper job at sorting out any error _before_ the articles are released. I don't find "visual glitch" to be enough of an excuse to swipe it under the carpet when £$€ is involved.
Oh, you're actually right there, I must have misread that one. Let me try to see if I can get some more details for this one.
PaladinNO (EUNE)
: There: https://1drv.ms/w/s!AuFMZD__7mN2gXbdZTbSdsXuRiJ5 You gotta read it from the bottom up, as it is only an edited copy (names except mine removed) from the emails, with the first post being last. Put both issues in there, adding "------------" across the page to mark the ticket change. And don't let my politeness fool you. I was furious when writing most of that, over their unbelievable stubornness and refusal to actually understand my issue and refund me what I asked for under the circumstances.
> [{quoted}](name=PaladinNO,realm=EUNE,application-id=eZuvYsEr,discussion-id=zGaT0vA5,comment-id=0000000000000000000000000000000000000000,timestamp=2017-01-26T21:05:39.270+0000) > > Oh, I thought you could review the cases through the case numbers. It's...a lot of text back and forth, as I tried repeatedly to explain the issue before ultimately giving up. > > But I can. No names, I presume? We don't have direct access to a player's tickets, generally we don't have direct access to anything outside of the Boards, we do however work closely together with Riot and Player Support so that's why you'll sometimes see us ask for ticket number to review/discuss the case internally ;) As for the names, it's good you think about the no naming and shaming rules here on the Boards but when it comes to Rioters it's generally ok. As long as you don't start a witch hunt on them ofc. > [{quoted}](name=PaladinNO,realm=EUNE,application-id=eZuvYsEr,discussion-id=zGaT0vA5,comment-id=0000000000000000000000000000000000000001,timestamp=2017-01-26T21:34:10.663+0000) > > There: > https://1drv.ms/w/s!AuFMZD__7mN2gXbdZTbSdsXuRiJ5 > > You gotta read it from the bottom up, as it is only an edited copy (names except mine removed) from the emails, with the first post being last. > Put both issues in there, adding \"------------" across the page to mark the ticket change. > > And don't let my politeness fool you. I was furious when writing most of that, over their unbelievable stubornness and refusal to actually understand my issue and refund me what I asked for under the circumstances. I've read trough the contents of your tickets and for one of them (the first one) I can say PS seems to have handled correctly. They might not have been perfect at getting their point across, so let me try to explain why you haven't actually lost any money there: Basically the issue you had was that you payed 675 RP for a skin that other could get for 377 RP by buying it in the bundle. Well, in fact this skin was never actually available for 377 RP. I remember this bug and there was indeed a visual glitch which made the bundle appear cheaper than it really was. But as the name suggests, this was just a visual thing and people who bought the bundle still payed the full 675 RP for PROJECT Yasuo, increasing the price of the bundle by 298 RP. After this bug was found it immediately got resolved making the bundle display the correct price. That's why PS didn't want to give you a refund, because altough it seemed like you overpaid for that skin, in reality everyone paid the same price. **** Regarding the second case now. I did some research and found out Vel'Koz got released on the 27th February 2017. After this I went for some research on any announcements for Battlecast Vel'Koz and I found [this article](http://euw.leagueoflegends.com/en/news/champions-skins/skin-release/celebrate-battlecast-velkozs-first-victory) (published at the release of Vel'Koz). In there it in fact does clearly sate that the discount will start at 3rd March and not instantly on the relase. **** In both of the above cases Support handled correctly in the way that they didn't not give you a refund if you deserved one or the other way around. However, I do agree with you that a lot of improvement can be made in regards to communication. In the second case in particulat they should have been able to answer your question regarding the exact dates of the discount and if that one matched with the planned date and shouldn't have ignored it like they did. I hope I was able to clearify some things, if not let me know and I'll try to elaborate further.
PaladinNO (EUNE)
: I sure can (cue wall of text): --------- **Support case ID #18709742** The first PROJECT event, there were a bundle with the skins for Fiora, Leona, Lucian, Zed and Master Yi. Also including PROJECT: Yasuo. I owned all the champions, and the bundle cost didn't make sense. It was listed 7559 RP for those 6 skins. 1820 RP for PROJECT Yi 1350 RP each for Fiora, Zed, Lucian and Leona, totalling 7220 RP 1 RP each for the ward skin and icon (2 RP) All in, 7222 RP. Note the missing mention of Yasuo here. And with it being common knowledge that no skin goes on sale for more than 50% (personalized shops excluded)...how come the bundle total was 7559 RP? Either there was a visual mistake here, which I presumed, or it was outright bugged, and I'd be charged correctly when making the purchase. So, to not risk any mistake, I bought PROJECT: Yasuo separately for 675 RP. And THEN it dawned on me: PROJECT: Yasuo was listed at 377 RP in that bundle. 50% off 50%, a fact not stated _anywhere_. And frankly, that was something so unheard of, I didn't believe it to be true - hence my support ticked and complaint. So I paid 675 RP for PROJECT: Yasuo under false pretences. And I'd like the 377 RP I did pay too much back. ---------------- **Support case ID #10738026** Vel'Koz champion release, Battlecast Vel'Koz skin. BC Vel'koz is a 1350 RP skin, and back then 1350 RP skins got promotional sales. When it was first added to the store it did for some reason cost 1350 RP - which was odd, when it should have been 975 RP. I didn't know what was going on with the prices, but I wanted that skin, so I bought the bundle. Only hours later, the skin was indeed reduced to 975 RP. Now, had I known that to actually happen, I'd have bought the champion with IP (I had plenty, so 7800 IP wouldn't have been noticed), and then buying the skin for 975 RP, saving myself 487 RP. --------------- The support folks were frankly blind idiots. Pardon the harsh term (not one I use lightly), but judging their consistent failing to actually awknowledge the issues in both cases, no matter how clear and short and simple I tried to explain the problem, there were always excuses and some numbers and willingness to help (BUT for refund tokens - no chance!). ------------ Third case is maybe more simple: The Ocean Week Fizz icon: http://na.leagueoflegends.com/en/news/store/sales/icons-down-under ^ EU never got that page. And I am not aware of any regulation that states I am forced to go to the NA site to find out what is going on. I liked that icon very much, and had I known it would be legacy - or even there at all - I'd have bought it. I don't have a habit of visiting the LoL store randomly to check for new content; I expect to be informed on the _EU_ site about what's new. So what I actually want here, to summarize: 377 RP back for the PROJECT issue 487 RP back for the BC Vel'Koz issue 250 RP taken away and the Fizz icon added So that's 614 RP and the Fizz icon added to my account, and, as far as I'm concerned, the slate is clean again. Not really what I see to be an unreasonable solution. Yes, I did make the beforementioned purchases, I won't deny that, BUT I only did it because of wrong information or a lack of information. This isn't about the money (614 RP ~ 3.4 EUR); it's about the principle.
Would you also be able to share what Player Support replied to your cases? That should give me a better insight in your case ;)
: > [{quoted}](name=Tieru,realm=EUW,application-id=eZuvYsEr,discussion-id=K09ysfvu,comment-id=000000000000000100010000000000000000000000000000,timestamp=2017-01-26T16:52:19.207+0000) > > My skills arent rusty cuz i DIDNT STOPPED PLAYING LEAUGE OF LEGENDS, I was playing in EUW this accaunt (thiss acc and tr accaunt shares same E -Mail address.) The system can not possibly know this. On the account you're talking about you were inactive and that's what it looks at. > [{quoted}](name=Tieru,realm=EUW,application-id=eZuvYsEr,discussion-id=K09ysfvu,comment-id=000000000000000100010000000000000000000000000000,timestamp=2017-01-26T16:52:19.207+0000) > > i . won . 22. games. and. lost. 15. games. and. i. demoted. and. lost. 96. lp. at. total. > how iss it posssible to get back my old divison when getting 12 lp and losing 24 lp ? Just pllease answer me. Tell me. How to ? > > i sshowed you math work of that. How the ''f word '' i can have %75 win rate ? sshow me . You are basıcally trying to hold me back ? No, you're in a annoying position but everything will return to normal as soon as you played enough games. If you believe you deserve to be challenger, you'll get there by winning enough games.
> [{quoted}](name=Tieru,realm=EUW,application-id=eZuvYsEr,discussion-id=K09ysfvu,comment-id=00000000000000010001000000000000000000000000000000000000,timestamp=2017-01-26T19:39:10.734+0000) > > its so hard to keep arguing with you cuz u re reallly positive player and person :D Hehehe, positivity wins ;D > [{quoted}](name=Tieru,realm=EUW,application-id=eZuvYsEr,discussion-id=K09ysfvu,comment-id=00000000000000010001000000000000000000000000000000000000,timestamp=2017-01-26T19:39:10.734+0000) > >Can i show this board if i still have this problem after ... idk maybe a month ? what if i still have 13 lp and lose 24 lp , how can i possibly connect you or someone because i really dont think this is going to get fixed. You're free to come back to the Boards whenever you wish to!
PaladinNO (EUNE)
: >But it turns out these gifted skins were just a visual bug I'd say that's enough to come good on them. ;) It's a matter of expecations. Also, I've had those "visual bugs" before. Cost me RP. Support admitted to the mistake, but refused to refund me. Not best pleased about that.
Oh, it's unfortunate to hear that :( Did they also give a reason on why they didn't refund you? Could you explain the case a bit further?
Tedkata333 (EUNE)
: ok thank you very much ! take care
No problem at all! :D I'll go ahead and close this thread off as it seems to have been resolved, but feel free to create another one for future issues/questions ;)
Tedkata333 (EUNE)
: [Resolved] Recieved a reward
Hey Tedkata333, This was just a visual bug, you didn't actually receive anything. It was a 'late' pop-up of something you received earlier somewhen ;)
Tieru (EUW)
: My skills arent rusty cuz i DIDNT STOPPED PLAYING LEAUGE OF LEGENDS, I was playing in EUW this accaunt (thiss acc and tr accaunt shares same E -Mail address.) > this means that the amount of games you win is equal to or less than the amount of games you lose, otherwise no drop would be possible. i . won . 22. games. and. lost. 15. games. and. i. demoted. and. lost. 96. lp. at. total. how iss it posssible to get back my old divison when getting 12 lp and losing 24 lp ? Just pllease answer me. Tell me. How to ? i sshowed you math work of that. How the ''f word '' i can have %75 win rate ? sshow me . You are basıcally trying to hold me back ?
> [{quoted}](name=Tieru,realm=EUW,application-id=eZuvYsEr,discussion-id=K09ysfvu,comment-id=000000000000000100010000000000000000000000000000,timestamp=2017-01-26T16:52:19.207+0000) > > My skills arent rusty cuz i DIDNT STOPPED PLAYING LEAUGE OF LEGENDS, I was playing in EUW this accaunt (thiss acc and tr accaunt shares same E -Mail address.) The system can not possibly know this. On the account you're talking about you were inactive and that's what it looks at. > [{quoted}](name=Tieru,realm=EUW,application-id=eZuvYsEr,discussion-id=K09ysfvu,comment-id=000000000000000100010000000000000000000000000000,timestamp=2017-01-26T16:52:19.207+0000) > > i . won . 22. games. and. lost. 15. games. and. i. demoted. and. lost. 96. lp. at. total. > how iss it posssible to get back my old divison when getting 12 lp and losing 24 lp ? Just pllease answer me. Tell me. How to ? > > i sshowed you math work of that. How the ''f word '' i can have %75 win rate ? sshow me . You are basıcally trying to hold me back ? No, you're in a annoying position but everything will return to normal as soon as you played enough games. If you believe you deserve to be challenger, you'll get there by winning enough games.
PaladinNO (EUNE)
: >That's the first thing I hear about Riot giving away 3 skins o.O And if he did get them, can the rest of us get them too? :D {{sticker:slayer-jinx-catface}} ######In the name of equality and all that. #Kappacchino
If it was for me, sure :P But it turns out these gifted skins were just a visual bug ;)
Tieru (EUW)
: explain fair. I am originally a challenger 350 LP player , you said that decay coused only decaying my LP not my MMR. So based on that i sshouldve been playing with Challenger players. But the systeam ( which is fair :3 ) matchmades me with platinum 3-2-1 and Diamond 5-4 playerss to '' HELP '' me reach my old location. By doing that FORCING me to have 3 wins for 1 lose. That means i must have %75 WIN RATE to get back on my state. %75 win rate is NEARLY IMPOSSIBLE. Since i am not faker , riot wants me to play like faker to get back my OLD POSITION. Can you explain me which part of it is fair ?
Well, let me try to put it in another way and you tell me where the system is unfair: * You went inactive for a reasonable amount of time. Naturally, especially at high level competetive play, your skills got a bit rusty. The system therefor puts you in a lower dvision. * You started playing again, in that lower division. Since you stated that you're actually dropping divisions, this means that the amount of games you win is equal to or less than the amount of games you lose, otherwise no drop would be possible. * Because you, supposedly being a much more skillful player than the other in those matches, don't win more games than you lose them, the system sees that as you not being better than the people you're playing with there, so the system doesn't allow you to climb. The above is your current scenario. In case you would win more than you lose, the system would 'detect' it and eventually balance out your LP/MMR to allow you to climb again. Because in such scenario you would be better than your current division. I'm not claiming the system is perfect, it's far from perfect, but the main principles are fair. I'm not saying it can't be frustrated to be stuck in a loophole like the one you're in atm either. I've been there, I've also gotten very mad at it already, which is normal cause you're doing a load of work without seeing any progress. But in the end, the main principles of the system are fair and if you play enough games, you'll get where you belong.
darkulaslt (EUNE)
: help
Hey darkulaslt, No gifts were given, it was just a visual bug :)
Tieru (EUW)
: why it isnt fixed itself in 40 games ? where should i have to demote ? its so unfair race ! Fields of Justice ? no help to me ? sso should i keep winning to demote ? Thank you riot games ... Thank you... We arent talking about silver 1 or gold 5 or platinum 2 stuffs. I am challenger player... its just absurd ! I ve tried SO HARD to rank up to this stage and now i have to keep demoting to reach again ????
In principle, the system is fair. Since you're playing with much lower ranked player than your own 'actual rank' (MMR) you should in theory be better than them and win more games, resulting in it balancing out/you climbing the ladder. You losing an equal amount of games as you're winning them or you lose more games than you're winning means that you shouldn't climb, as you (being the person with a high MMR who is supposed to be better) can't beat supposedly less skillful players. It's frustrating, aye, it's annoying, aye, but in the end, it is fair.
Tieru (EUW)
: its sso unfair , i won about 22 matches and lost 15 matchess but i am still dropping rank. i cant see anything fair here ? i am d2 13 lp right now but i am winning a lot ? its really f'ed up ! As support main , its hardest thing to be highest mmr player of your team. I ve just changed my main to mid to more win. But even if i win more i cant get lp to get baack my old MMR, its ... Does this sounds fair ? ( asking your personal opinion ) 12x22 = 264 LP won 15 x 24 = 360 LP lost that means -96 LP to me ? since riot games targeting '' teamplay '' in league of legends , how am i supposed to rank higher with players lower mmr ? Riot is preventing that champions carrying games alone.
Yup, it is very demotivating, I've been there myself as well. It's pretty frustrating but it **will** eventually balance out again, allowing you to climb that ladder again ;)
: Riot gifted me skins?
Heya guys! I must admit we were a bit confused when we saw these threads popping up of people receiving random skins and icons without knowing anything about it but seems like we found out where they come from! Basically last patch gifting notifications were disabled, meaning all the gifts your sent/received anywhere between the last big patch and now were saved in a queue, waiting to finally pop up. Well, you guessed it right, today was that day! With the latest patch, Riot activited notifications in the new client again resulting in loads of gifting notifications ^.^ While this does mean we didn't actually get anything for real (insert sadface) we at least enjoyed the believe of having received all these new things for as long as it lasted :P
Tieru (EUW)
: 1 http://i.hizliresim.com/8P7MgV.png 2 http://i.hizliresim.com/bkdr2V.png 3 http://i.hizliresim.com/WgL0ZL.png 4 http://i.hizliresim.com/41vP84.png 5 http://i.hizliresim.com/o0Rj8k.png its turkish ( cuz there is no english language support in tr ) i ve asked my friend to translate for me btw , cuz i dont know much turkish i am pretty ssure there is something is really wrong with my TR accaunt MMR , i am getting 12-13 lp for win and losing 23-24 for per lose and i was Challenger 350 LP , i havent play a while ( like 2 months ) then i down to diamond 1 25 lp ( i am ok with it ) but then i started having 12-13 lp and losing 23-24 but they keep insisting me '' you are being matchmade with lower MMR players thats why u gain less and lose more '' which is absurd , i checked they leagues of players that i matchmaded are nearly same. They are lying to me , there is something wrong. They are keep telling me about MMR system , i am playing game for 4 years and i know A LOT more then they think.
> [{quoted}](name=Tieru,realm=EUW,application-id=eZuvYsEr,discussion-id=K09ysfvu,comment-id=0000000000000001,timestamp=2017-01-26T12:53:01.232+0000) > > 1 http://i.hizliresim.com/8P7MgV.png > 2 http://i.hizliresim.com/bkdr2V.png > 3 http://i.hizliresim.com/WgL0ZL.png > 4 http://i.hizliresim.com/41vP84.png > 5 http://i.hizliresim.com/o0Rj8k.png > its turkish ( cuz there is no english language support in tr ) i ve asked my friend to translate for me btw , cuz i dont know much turkish > > > i am pretty ssure there is something is really wrong with my TR accaunt MMR , i am getting 12-13 lp for win and losing 23-24 for per lose and i was Challenger 350 LP , i havent play a while ( like 2 months ) then i down to diamond 1 25 lp ( i am ok with it ) but then i started having 12-13 lp and losing 23-24 but they keep insisting me '' you are being matchmade with lower MMR players thats why u gain less and lose more '' which is absurd , i checked they leagues of players that i matchmaded are nearly same. They are lying to me , there is something wrong. They are keep telling me about MMR system , i am playing game for 4 years and i know A LOT more then they think. My knowledge of Turkish is pretty bad so I'm not really able to understand what they replied to you but maybe I can try to answer your question. So if I understand it correctly you used to be challenger 350 LP but dropped all the way down to diamond 1 to inactivity. First of all it's important to make the distinction between MMR and LP. LP or League Points is what's visible to you, MMR is hidden and is what's used to calculate your LP gain/loss. The basic rule for LP gain/loss is to balance it with your personal MMR. This means the following: * If you **lose a game** while playing in a match where the **average MMR is lower than your person MMR**, you'll **lose more LP** cause you lost against "worse players" * If you **win a game** while playing in a match where the **average MMR is lower than your person MMR**, you'll** win less LP ** cause you won against "worse players" * If you **lose a game** while playing in a match where the **average MMR is higher than your person MMR**, you'll **lose less LP** cause you lost against "better players" * If you **win a game** while playing in a match where the **average MMR is higher than your person MMR**, you'll** win more LP ** cause you won against "better players" This system usually does a good job at keeping you at the rank you belong at, however, due to the inactivity decay something special happened to your account. What happend is that while your LP kept dropping due to the inactivity, your MMR stayed the same. What does this mean? Well, your MMR is currently pretty high but your devision pretty low, meaning you're most of the time gonna get matched with people below your personal MMR. By applying the above stated rules you'll therefor get the effect you're experiencing now, gaining less and losing more LP. Now there is not much you can do about this except by playing enough games to balance your MMR and LP out again. It should eventually fix itself ;)
Tieru (EUW)
: i am already replying same ticket , they sent me same thing 6 times in 1 ticket :) ^^
Would you be able to share what your request was and what they told you? Make sure censor any private information though.
Tieru (EUW)
: Can any rioter come and read it ?
Hey Tieru, For account related issues no one will be able to assist you on the Boards, that's something Player Support has to handle. Instead of creating new tickets, try replying to one single ticket. Always creating a new ticket will get you the same response every time as they think it's the first time you contact them about the issue, by replying in an existing ticket they can look into that ticket's history and provide you with further help if what they told you already didn't work.
MLP Dante (EUW)
: augmented singed, stinger akali and comando garren
That's the first thing I hear about Riot giving away 3 skins o.O Are you sure you received them from Riot?
Zed genius (EUNE)
: Hmm,i don't know how to use paypal,maybe i will ask riot support to be 100% sure about paysafe cards Thanks
Heya Zed genius, Paysafe cards are available in most countries in EUNE, you can double-check your country in [this article](https://support.riotgames.com/hc/en-us/articles/203701590-What-payment-methods-are-available-to-me-) ;)
: Boards is really still in beta?! I legit didnt know that xD oh yeah i completely forgot about tables! I even tried to make some for my series but gave up have 2 hours or so, trying to get it to work and look good at the same time :D The rest is also pretty neat! I honestly havnt thought much about other Board improvements, except for making this top bar, with the Game Info, Boards, etc., stick to the top of the screen and make this "somebody commented on something from you" an auto update or so. To get easier/faster/better communication going :D I can only answer somebody if i see that they commented smth. xD Thanks for taking the time to look at it, i really appreciate it! My grammar and spelling could use some improvements but i could atleast make it look better if we had the spoiler tags xD I havnt given up hope for further improvements yet, but yeah im sure it will take some time before they happen. But we can, now and then, poke them a little bit to remind them about the possible improvements ;P Btw. do you as a "wrenchman" have more special rights or connections towards riot/er? Or is it more like a: "this guy could help with some technical questions" thingy?
Basically we're just community members like anyone else around here on the Boards but with a great passion for helping people. Apart from that passion, we're not really special, so you could say we're the "this guy can help you with stuff" guys :P We do have communication channels with Riot and some of us are also moderating the Boards. If you're interested, you can read more about the Wrenchmen in [this thread](http://boards.euw.leagueoflegends.com/en/c/help-support-en/EXtUdIss-the-wrenchmen-helping-solve-issues-one-post-at-a-time) or about the Volunteer program in general in [this thread](http://boards.euw.leagueoflegends.com/en/c/off-topic-en/ylIIyXOA-volunteers-are-recruiting) :)
: I did read that but, I was not playing for like 2 months and after I came back in game and earned like 3-5 key fragments it stopped giving me further, I am grateful for this free stuff Riot gives us but that the crafting item drops are not balanced, I can farm up to tons of chest but I should not be getting no key fragment for like 40-50 wins straight,
It's true it can be annoying to not get key fragments for a while, I personally experience it often as well. The best way to explain it though is with an example. Let's say you have 50% chance of it dropping at the start of your cycle, and each drop your chance decreases with 15% of the amount you had. Here is how that would work out with an example: 1. 50,00% 2. 42.50% 3. 36,13% 4. 30,71% 5. 26,10% 6. 22.18% 7. 18.85% 8. 16.02% 9. 13.62% 10. 11.57% As you can see with this example, and keep in mind these numbers are purely theoretical and I just invented them, you can see that after 10 key fragments, being 3 keys and 1 fragment, your chance of one dropping is only around 1/10. I have an average of around 3 keys per cycle, so altough these numbers are not 100% accurate, they represent a possible scenario. Having to play 10 games for have **a chance** of a key fragment dropping can seem like an eternity. The worst of all, this 10% chance means that on **average** 1 fragment will drop every 10 games, but it's also possible you don't get any for 20 games or more (altough unlikely). That's the dark side of statistics :( It may be very possible you're currently experiencing such an abnormality and that's why you've been getting a low amount of key fragments this cycle. But hey, every month the cycle resets so you'll have a new fresh start ^.^
: I thought mainly about the (hopefully) low complexity from getting this HTML feature down into a "command" here :D I made a couple of posts/Threads which would be alot better/ i could go alot deeper in detail, without losing the interest of the viewer if i had this spoiler feature xD You can judge it yourself, just tip "summonerslab" in the search bar :D im even working on a new addition, so if youre bored you can check them out! Feedback/other ideas are welcome. Back to topic, what would you change/implement to boards to make it better? You know if we get 1 guy to help us, why not give him a bigger package to implement :D And yeah sadly i also dont think that the spoiler tag will come in a near furture, maybe after the new client when more ressorces are free ;D
There are a load of things the Boards can improve on in my opinion, to sum up a few: * Spoiler tags * An easy way to create tables * A way to size and re-size images and video players * Some basic colors for people to use (without it becoming too messy ofc) * A revamp of the report system (more options etc) * A better framework for level/icon updates (they tend to fail to update these days) * ... Overall the Boards are a pretty amazing place, but there definetly is a lot of room for improvement. Fun fact: the Boards are officially still in beta :P I took a quick look at the threads you made and it's pretty cool to see someone devoting so much time and effort into making comprehensive and well formatted threads. It really adds a lot of value to your feedback/suggestions if you do it the way you do it. It's from such feedback great idea's arise. Maybe with time, more awesome feedback and a crazy dancing ritual, some day in the future the Boards might see some of these requested features implemented ^.^
Valzuuuh (EUW)
: Hello, we can't help your friend on Boards, we don't have any administrative tools to recover your friend's account, please tell your friend to contact [Player Support](https://support.riotgames.com/hc/en-us/requests/new). Tell him/her to choose "I need help recovering my account" category. Tell him/her to fill all this information on support ticket: > * Account Name (the name you log in to the LoL client with): * Summoner Name (the name your friends see in-game): * The server you play on (NA, EU-West or EU-Nordic/East): * Creation date of the account (Month/Year): * Original email address used to register the account: * Location you registered the account (City/State/Country): * Last IP address used to play League of Legends, you will find IP address from http://www.whatismyip.com : * Any other people that have access to the account: * How you came into possession of the account: * List of all email addresses used on the account: * Internet ISP/Provider used when registering the account: * List of locations the account has been accessed from: (City/Country) * List of payment methods used to purchase RP: * Email address linked to PayPal account: * Phone number used for SMS transactions: * Any additional PaySafe Card PIN/Transaction IDs: * Any other transaction ID’s received via email for this account: If he/she has used credit card, fill this information too: > * Expiration date: * Dates of transactions: * Amount of purchase: * Transaction ID, if available:
Yup, exactly what @Valzuuuh wrote ^.^ ######Thanks for your help on the Boards young padawan!######
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TheLUCKYfighter

Level 30 (EUW)
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