General EU Improvements - July 2015

Hey awesome people! **TL;DR: There have been connectivity (including drophack) issues in EU for the last few months. We have recently implemented some improvements, and we have some additional improvements in progress.** More details... Over the last several months, connectivity to EU game servers has not been stable for some players. This includes disconnects, "drophacks", unable to reconnect, and ghost games. (see our previous post on drophacks here: http://boards.eune.leagueoflegends.com/en/c/announcements-en/ErvzMk1Y-increase-of-drophacks-may-2015) Rioters from both EU and NA offices have been working closely together to identify specific issues and design solutions to protect your connections to LoL game servers. Because much of what we have implemented involves security measures, we won't go too deep into specifics. The Bad Guys™ read these boards as well, and we don't want to give them any hints on how to be more annoying. Here are some of the improvements we've rolled out, some globally and some specific to EU: * **Tighter restrictions on network traffic** able to reach Riot infrastructure. This is where, unfortunately, we must be vague. Just know that these restrictions provide more protection against drophacks and the random disconnects you might have experienced previously. * **Server-side code optimizations** have resulted in lower average load of game server processes. Not only is this just a good thing to do for energy conservation efforts, it also provides more capacity headroom to absorb malicious burdens, such as denial-of-service attacks. * **Improved infrastructure monitoring**. A common thread here at Riot is "If you don't know about it, you can't fix it". In this case, we have improved our visibility into server, network, and inter-connectivity metrics. This, in turn, allows us to dig deeper and find issues affecting smaller groups of players. But we are driving forward with more improvements: * **Riot Direct**. The exercise of building out a network across a multi-country continent is an exciting challenge. The team has been working hard negotiating locations and facilities, configuring equipment, and establishing ISP connectivity. We're getting close to lighting up those links for LoL players, carrying all of that important network traffic across an infrastructure specifically designed for resiliency and low-latency. * **Continued investment in security technologies**. Riot teams of client, server, security, and infrastructure engineers have been busy writing up roadmaps and testing hardware/software for security improvements. Capital investments are prepared for further distribution of our security protections. So there is a brief summary of some things Riot has been working on to improve the EU play experience of LoL. We have seen definite improvements in connectivity with the implemented measures, and we are driving to further improve with the upcoming changes. We are very committed to providing an awesome gaming experience. Thank you for playing LoL and sharing our passion for this great community of players!
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