Rito support is bad

I had some problems with game, someoen was using drop-hack.I sent ticket to Riot, and they just filtered me, they just wrote "WE are sorry,bla bla bla we can't do anything bla bla, sorry",they probaby were thinking "Ey look someone sent ticket, lets use our copy-past answer,and don't ever read that " Today Rioter Laxus answered on my ticket about that, he is only in last 10 tickets who tried to help me, he said me to send him r3d logs, and infos about game and he will check that, and punish player who used that. We need more Rioters like this one <3
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