Wheres my RP?

Here are some details: - It was 10$ - When i clicked to pay, it loaded for a minute and i got an error -Money got removed from my card, it says that it went to riot, my points were nowhere to be seen - The purchase ID didn't show in the RP purchase history - I tried again later with 2.5$, it worked, but i didn't get my 10$ RP Can it be caused if, like, too many people buy it at the same time? I waited for like 2 URF games and nothing changed.... When should i expect them to come and what can I do if they dont? Can I refund it somehow?
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