Unable to connect to the server

I bet this topic has been posted here before, but seriously how can rito not have fixed this yet? I'm currently in my last promo game to gold, problem is I can not connect to it. "Unable to connect to the server, check your internet connection". Losing last promo game because of rito. Any employee that have a fix for this issue? I've been playing since s2 and I've come across this problem before, HOW can there not be an answer to it yet?
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