Won 3 out of 5 series for Gold Division but not promoted

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I was in my series for gold 5 for my 1st time. I win the first 2 games after that i loose the 2 next and at the end i win the 5th game. I was so happy and glad waiting to see the gold badge for the 1st time and i get a message congratulating me for getting into series( without even a win haha) i post link that proves my history and that it really happened. Helppppppp https://ibb.co/kCdjS7 https://ibb.co/cTaZc7
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