Not getting a Chest with S rank ????

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My team got two players with S ranks but i didn't receive my chest and i have full 4 available. 3 other players was in my group told me they received a chest. its was just me who didnt recive one :(. This is the 2nd time i was meant to receive something when i never did. is there somthing wrong with my account :( Please could you look into this bug?

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