So I cant make a Ticket and I still have a question for RIOT

So I made a ticket about how much have I played LoL but I got this: Request not found. You do not have access to request #0. It may have been solved or deleted. I still want to know how much I have played LoL since isn't accurate since I have been playing since season 3-4 and have over 500 games just this season but it says I only have 102 hours of play. So why can't I make a ticket? And How long have I played LoL? Rito PLS
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