Is RIOT support answer at anything?

So. I got a strange bug on saturday. After my 10 placements, didnt got the quest. It got stucked at 7/9, and wont move, also my champion rating is not moving up, even if i leveled up with a champ. So i made a ticket, but since than, noone answered. That happened with all my bug tickets before. My question is: EUNE has support, or is a forgotten server?
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