TFT rewards claimed but won't unlock bug.

At the start of TFT when you were able to claim a little summoner egg to get a new skin I claimed the reward yet it refused to unlock the skin. I didn't think much of it and thought riot would add it later on, could've been just a fluke and they would fix it. Still not fixed and I still only have the basic water sprite skin. Fast forward to today 08/10/2019, I claimed the "Basic Summoner's Arena" skin. The exact same bug where I haven't unlocked it persists. What's the deal? I know it's beta but please give us an indication that something is wrong.

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