Permanently suspended

15 minutes ago I was perma-banned for using 3rd party software when never in my entire league career have I used any programs to gain an advantage over others. I've had my account since the start of season 2 and leveled it on my own. I've spent 500+ euro on the game and I'am genuinely curious as to how this could ever happen? I've made a support ticket to make an appeal but I've read of others just getting the normal "automated" response and never getting unbanned. I'm pretty scared and sad right now and don't really know what to do.
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We're testing a new feature that gives the option to view discussion comments in chronological order. Some testers have pointed out situations in which they feel a linear view could be helpful, so we'd like see how you guys make use of it.

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