Unlocked a Katarina skin with orange essence, never got it

Hey! So I had the Death Sworn Katarina skin thingie out from a chest. I waited a lot till having orange essence. When I finally got it, I went straight into getting the skin through the orange essence. My orange essence was gotten from my account and yet I didn't get the skin! I'd want to have my skin, please. I don't know if orange essence and stuff from the chest is being kept track somewhere, but I hope you can check this happened as explained. It's important to me as it is a legacy skin and because of that I was saving orange essence just for that. Looking forward to hearing from you. Best regards!
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