Ticket deleted before even being answered

I had my account hacked recently, yesterday actually. I did not have my email verified with it, so whoever hacked set it to theirs. The password is still the same and I can access it, but from time to time the other person logs in, which kicks me from the client. Now, I did the only thing I could, submit a support ticket. Filled in ALL details, provided every single piece of proof and evidence I could. I checked on the ticket on a regular basis. And here I reload the page only to find the ticket gone. Completely, as if it wasn't even there. The ticket number is 21177883 and I'd like to know why the hell it was deleted, getting pretty pissed off with this to be honest.
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