I was permabanned for cheating

So I've been permabanned for cheating for some reason and I'm lost on what to do. I have never in my life cheated in any video game, so this comes as a total shock to me. What should I do in this situation?

We're testing a new feature that gives the option to view discussion comments in chronological order. Some testers have pointed out situations in which they feel a linear view could be helpful, so we'd like see how you guys make use of it.

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