If I got serious lags on Riot side (several drop out due to overload in URF games and achievement events), does it count as a lost game or will I get a pardon?
120 Mbit broadband connection, lowered video settings, tried to disable "retro" map skin but no option available in the menu... Web browser and so on connected properly whatsoever.
***Welcome to Help & Support!***
Having technical difficulties or having a tech-related question? Don’t worry, our fully built team of technical wizards, consisting of Rioters and [Wrenchmen](http://boards.euw.leagueoflegends.com/en/c/help-support-en/EXtUdIss-the-wrenchmen-helping-solve-issues-one-post-at-a-time), as well as other community members, are here to help!
For certain issues you’ll still want to [Submit a Ticket](https://support.riotgames.com/hc/en-us/requests/new) to Player Support the old-fashioned way:
- Billing issues
- Suspension appeals
- Account Recovery
If you wish to report a bug, please use the [Bug Reports Section](http://boards.euw.leagueoflegends.com/en/c/bug-reports-eu)
Follow the **[Universal Rules](http://boards.euw.leagueoflegends.com/en/c/announcements-en/3eWpXbJi)** and keep content focused on appropriate topics for these Boards.
Use the report button for any post you think deserves the attention of our moderators.