False banned for scripting

I just recently got false banned for scripting although I don't script. Is it possible to be false banned? I've spent a lot of time and money on this game in the last few months and was just curious if anyone else has had this problem and got it solved. As i'm kinda new to the league scene i'm not sure how the process will work and how long it will take until they get back to my request. (And yes I've sent a ticket).
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