Hellow fellow summoners!
In the start of January I decided to pick up League again, after playing it on/off for 2 years. The first thing I noticed was my match history full of games I didn't play and chats I didn't participate in.
I messaged the support about this problem and they were able to help me out just fine. I was able to change my email, my password and everything thanks to their help and got my account back! Woo!
Now, exactly 10 days later, my account got "permanently suspended for using a 3rd party software". First I thought it was because I used Dxtory to record the last game I played but when I messaged the support about this problem, they said my account got banned for using scripts. Of course, I didn't use scripts. I tried to explain my situation to the support and even mentioned the support ticket from days ago, trying to prove that it wasn't me who used scripts. But the support wouldn't listen.
I'm a pretty sentimental person, so my league account means quite a lot to me. It's years old and has almost every champion unlocked and even pretty old stuff like summoner icons and ward skins back from season 3 ~~sadly not Victorious Elise~~.
And shorty after I contacted the support about wanting my account back, why would I immediatly use scripts? To get my account taken away again? And wouldn't it make sense that the person who hacked my account was using some sort of script?
I asked the support to tell me when the scripts were found, but they said that this further investigation of my account would hold them back on helping out other summoners. I can understand that, but meh.
They said my ticket has been forwarded to a team that works on player behaviour, but I don't see how they'd be able to help me with my situation.
I really don't want to lose my account.
Is there anything I can do to get it back?
_**TL;DR:**_ Account got hacked in early January, got it back thanks to the support, lost my account because scripts were detected, support won't help me get it back now. FeelsBadMan.
_**EDIT:**_ I just got another E-Mail from the support saying that they will not change their minds about the ban, since they do not ban people at random. RIP League Account April 2013 - February 2017.
_**EDIT 2:**_ I decided to message the English support with this problem, since I contacted the German one before that. They took the time to investigate the problems on my account and I got it back thanks to them. :) Needless to say, I won't message the German support again.