Lost My LP after Reconnecting

Tried to enter the game, for some reason got stuck at the client section. After trying several times to restart the client, finally entered and won the game. Afterwards, got no LP for the game, and got a messege that says "You are ineligible to earn loot due to leaving or AFK behaviors."- although I was playing! Can someone help me recover my LP, please?
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We're testing a new feature that gives the option to view discussion comments in chronological order. Some testers have pointed out situations in which they feel a linear view could be helpful, so we'd like see how you guys make use of it.

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