Bugged game

Me and two friend are trying to play and it bugs for all of us. We constantly have to close the game and log back in in order to be able to play. Even though, it was kind of annoying, it did the job. However, because it bugged we were blocked for joinig que for 15 minutes since it said we declined too much even though we accepted every match...Why do we have to be punished for glitches in the game we have no control of?????????
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