Unexpected login error

i'll get start to the point, account from EU WEST, in UK. i'm in university and can't login T.T and obviously since i live there i cant restart the router/modem coz i dunno where it is and obviously its not allowed. and i know for a fact that its something to do with the uni wifi coz when i use the hotspot( limited data ) from my phone it logs me in .... so, i enter my username and pass and after i log in it says '' authenticating'' for quite a while and says unexpected login error. tried using the dns 8.8.8.8 bla bla bla... thing, also did a reset on my connections, restarted as well. i have microsoft edge now not internet explorer anddddddd i have windows 10 doesn't work.... help T.T
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