Region Transfer

Hi, Last night I purchased a Transfer for my account from EUNE to EUW, however I've been assigned this random Summoner's name, possibly because my EUNE name was already taken. I was under the impression I would be getting a name change, however the System never prompted a name change during or after the transfer took place. I've already submitted a Ticket however is this something that Riot can help me with? Not sure what the timescales are or if it will be possible to get a response before Monday (as it's the weekend). I'm asking because I don't really want to spend 13k BE to change my name as this should be a free service when transferring between and the name has already been taken by someone else. edit: I've already played a game and tried relogging but nothing so far. Kind regards,
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