Refused sale of a PEGI 3 game?!

Hello all, So the other day I went into my local Sainsbury's to buy Fifa 17 for a Christmas present for my cousin. I lost my wallet earlier on in the week and had to send off for a new driving licence which takes a couple weeks to arrive. Getting to the checkout the lady asked me to get my ID out, i'm 21 years old but i'd say i look a bit younger than my age. I queried why i needed my ID as i didn't have it on me and she called a senior customer assistant over. She though initially I would be able to buy it but as they weren't sure they refused the sale. Any thoughts? Strange that obviously there was no violence in the game and a PEGI 3 rating. {{sticker:zombie-brand-clap}}
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