Why rito can't send our refund tokens faster?

I submit a ticket and I received this answer : > Hello there friend, > Thank you for your patience! ❤ > No worries, you will still receive a new refund token, we'll start sending them out at the end of this month, but it might take a bit until they reach everyone. ^^ > Please let me know if you have other questions or if there is something else you might want me to look into and I'll be happy to help you! I have a good and tempting discount at your shop, I need to refund a skin to buy that skin. I hoped I would get one refund token when the season starts but... All I can say Is r.i.p skin :( I wonder why they can't just send our refunds? is that too much hard to just send a refund token?
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