My beef with Riot Support :/

So I have been trying to recover a stolen account and I filled out the ticket and sent it 3 days ago.It took them 2 days just to get someone to tell me they will redirect me to a proper team and since then it has been another whole day(now starting second) without them saying anything(I didnt bump my ticket a single time,meaning an average of 2 days w8ing just to get someone to respond) -.- Anyways shouldnt this kind of thing be done a little faster? I mean not like the information I gave was incorrect or anything.I wrote down more than enough info to prove that Im the original owner without a doubt :/ thoughs?

We're testing a new feature that gives the option to view discussion comments in chronological order. Some testers have pointed out situations in which they feel a linear view could be helpful, so we'd like see how you guys make use of it.

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