10 game chat restriction ticket

ok so 3 days ago i received a 10 game chat restriction which i kinda think i deserved cause i was a litle toxic in 2 normal games, however, thing is i didnt get any reform card or chat logs, a guy told me in the forum i should simply log out and log in again but that didnt seem to do it, i still got nothing. I sent a ticket describing the same problem and its close to 24 hours and still got no reply to my ticket and i know they usually dont take so much time to answer. What should i do?
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