Just wanted to jump in here with an immediate update. The Instant Feedback System had an issue on just the EU West Server for the last few hours--due to a human error accidentally changing the numbers in the system, the system banned players and sent them neutral chat logs when the bans were undeserved. We're in the process of unbanning the players as we speak, and we should have the issue resolved in a few hours.
This a huge blunder on our part, and the team is going to reach out personally to the players that were impacted over the next few days once we resolve the issue. We'll post updates here when we have them.
UPDATE ::: All undeserved bans have been reversed. We'll be sending a personal mail from myself and the team to those affected tomorrow to let them know what happened.