Account permban?

Hi. My account got permbanned for using bad words. It was my first ban! I know it's not ok to swear or insult other players BUT we all have bad days and I am sure i wasn't using THAT bad words such us wishing someone cancer etc... I think I don't deserve a permban and I'd like to ask if it's possible to be unbanned and having just a chat ban? Please answer :)
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We're testing a new feature that gives the option to view discussion comments in chronological order. Some testers have pointed out situations in which they feel a linear view could be helpful, so we'd like see how you guys make use of it.

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