**_An example game_**
So I was recently in a game where both my Mid and my Sup were flat out inting (I was playing ADC). I am playing in gold V and my support just kept walking into lane, into a straight line towards the enemy morgana, got snared died and the process repeated itself.
Now she didn't make it that obvious but by the 10 min mark she hit a whopping 1-7 which is basically the same as running it down mid at that point. My mid laner (Lissandra) decided at some point it was a good idea to sell all her items and went full long sword.
I should note that the game at this point was still winnable since the enemy didn't have any inhibs or baron etc. We also had a nasus who was doing well and we all know how a late game nasus can turn a game around.
Of course without a support and a mid-laner that started trolling we ended up losing the game. In this process I, naturally, got frustrated at the guys trolling/inting and, admittedly, started flaming them (which I know is not a good course of action, but I'm just trying to climb the ladder like anyone else and I'm getting fed up with other people ruining my experience). As I relogged the next day, I received a chat ban but of course.... no notification of any of my reports resulting in a ban.
I'm taking this match as an example of many of likewise experiences I've had over time in LOL and I'm sure others will have had similar events happen to them.
It's honestly sad to see that a player who is just trying to climb the ladder, gets punished while other people are obviously trolling, and not receiving any penalty whatsoever. The next games I will only have a very limited amount of messages to communicate with my team because of 1 match that was ruined for me by other players.
**_What to change?_**
A change of the penalty systems is needed in my opinion to fix this. I know that chat-banning a player is easy since you can simply have bots detecting "bad language" and that banning trolls actually takes human activity to determine whether someone is actually trolling or not.
I think that riot should look into cases of chat-bans more deeply than they are doing now. When there have been reports of someone flaming and someone trolling/inting, it should take human effort to determine who is actually "the bad guy". I know that flaming in any case is not going to resolve the situation, but some people are just simply asking for it.
A good counter argument is to say that this simply takes too much time and effort for riot to look into all these cases.
_(Note: Not sure if this is already the case, but if not, hear me out)_
However when riot puts a system in place where other (of higher rank than the game in question and maybe above a certain honor level) players can review such cases and get small rewards such as key-fragments for doing so.
Sorry for making such a long post, just needed to get this off my chest and would like to hear you guys' opinion on this.