Perma ban and riot support

Mhm telling a troll to kill himself after he flamed me gets me perma banned,even if i never even got any 2 week bans, chat restriction or even warning. https://prnt.sc/gr8g02 Riot telling me its my fault since i didnt reformed after their warnings and telling me this only happens after and i quote "This action is only taken after repeat punishments" http://prntscr.com/gr8gtc And after i asked them what warnings they send me this. Is this a joke or something?
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