Why is it so hard for me to pick up the rift herald?

I don't know if I'm in some way handicapped, but I just can't pick it up, if there's I'm doing it with the jgl I'll run over to it first, nothing, they'll run over pick it up, even if they offer it to me, I try to pick it up and they get fed up of me constantly running over it and trying to get it, do I have to click it or something?
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