: 1) Why do this in the first place? If every username has to be unique, just make people use their email address like practically every other company does - or allow same usernames but add an '##' ID on the end like others do. 2) Why no warning about it? Apparently emails were sent but I definitely did not get one. The first I heard about it was when I tried to log-in. I've since found a support article on it but that's useless basically as nobody ever checks support **until** they have a problem - we're not psychics who can see into the future and knew that this would happen. 3) Why are they taking this approach? If someone registered my username in NA 2 years ago but has never played a game I will **never** get to use my username again because of somebody that doesn't even use their account any more? Why is this system punishing the regular players ahead of those who don't even touch the game anymore? 4) Who seriously thought this was anything other than a disaster in the making? Because they should be fired. No, I'm not over-reacting here; whoever approved either genuinely doesn't give a toss about Riot's customers (very, very, plausible) in how this would affect them, or was too blind to see the repercussions. The fact that so many of us can't even access this game now because of such an atrocious decision is ridiculous. The lack of forethought here is astounding and I refuse to believe that any normal person would have failed to consider this cluster%%%% happening. Or was the person responsible just that obstinate that they refused to budge from their 'solution'? 5) Why is there no **proper** method of dealing with this from Riot other than "Fight among yourselves for the name you want."? A massive scale operation like this should have been properly organized and sensibly managed. Riot just looks even more incompetent than usual at the moment because of this. 6) Why has there been no acknowledgement from Riot regarding this fiasco? (although I'd be more surprised if they did - it took them seven sodding days to acknowledge the issues on EUW when TFT was launched - and that was a similar case in the fact that a lot of people were prevented from playing the game). 7) Why has the burden and onus been put on the players - surely such a large company should be able to arrange this themselves? 8) A general question; what the %%%% do they do with regards to quality testing / resolving potential issues ahead of time when implementing operations such as this? Because they always, **_ALWAYS_** make a complete and total pigs ear out of it - and that is putting it incredibly mildly. EDIT: 9) For those people who have the same username on multiple servers, why must they change their names due to this clash when, after their Riot account 'consolidating' their accounts, they still have to log into each region separately? What is the point of a Riot account if you have to change all of these? Why can you not just link them altogether? _[I only have one account but have seen others mention this - thank you to **RUiN3D** who posted later in this thread and reminded me]_ EDIT: 10) Can we have confirmation that there are no actual bugs with this? A lot of people have been saying that they've tried to change their name to something random like hntg895rheg and been told that said username is taken, which is a tad unlikely. Also, a lot of people have reported issues with the email recovery system not working. Seeing as I'll probably never get to play this game again I thought I'd test this and decided to get my password changed. I've been waiting for this email (should arrive in "a few minutes") for over 45 minutes now (yes I've checked my spam). Still not got it. On a related note, I can still login with my password (although I can't play until I change my username) so is there an issue with their password / username recovery system also? I know there's a couple of things I'm forgetting so I may return to this post to add to it. On a general note though, the biggest issue is that what should be a simple task, Riot have turned into a stressful and irritating - not to mention mandatory if you want to play the games again - convoluted mess for all involved.
I can also add point 11; yes, its been 12 hours since and I'm still furious. 11) This approach hurts the most for the most old and loyal players. Its been eight years for me with this login, I see ppl with even more yrs frustrated here, while relative newbeings say "relax its just login its not even visible in-game" - sure thing, you just havent built up its value as we did. Even "having several equal logins, give original to the oldest player, make others change" would me more fair.
: 1) Why do this in the first place? If every username has to be unique, just make people use their email address like practically every other company does - or allow same usernames but add an '##' ID on the end like others do. 2) Why no warning about it? Apparently emails were sent but I definitely did not get one. The first I heard about it was when I tried to log-in. I've since found a support article on it but that's useless basically as nobody ever checks support **until** they have a problem - we're not psychics who can see into the future and knew that this would happen. 3) Why are they taking this approach? If someone registered my username in NA 2 years ago but has never played a game I will **never** get to use my username again because of somebody that doesn't even use their account any more? Why is this system punishing the regular players ahead of those who don't even touch the game anymore? 4) Who seriously thought this was anything other than a disaster in the making? Because they should be fired. No, I'm not over-reacting here; whoever approved either genuinely doesn't give a toss about Riot's customers (very, very, plausible) in how this would affect them, or was too blind to see the repercussions. The fact that so many of us can't even access this game now because of such an atrocious decision is ridiculous. The lack of forethought here is astounding and I refuse to believe that any normal person would have failed to consider this cluster%%%% happening. Or was the person responsible just that obstinate that they refused to budge from their 'solution'? 5) Why is there no **proper** method of dealing with this from Riot other than "Fight among yourselves for the name you want."? A massive scale operation like this should have been properly organized and sensibly managed. Riot just looks even more incompetent than usual at the moment because of this. 6) Why has there been no acknowledgement from Riot regarding this fiasco? (although I'd be more surprised if they did - it took them seven sodding days to acknowledge the issues on EUW when TFT was launched - and that was a similar case in the fact that a lot of people were prevented from playing the game). 7) Why has the burden and onus been put on the players - surely such a large company should be able to arrange this themselves? 8) A general question; what the %%%% do they do with regards to quality testing / resolving potential issues ahead of time when implementing operations such as this? Because they always, **_ALWAYS_** make a complete and total pigs ear out of it - and that is putting it incredibly mildly. EDIT: 9) For those people who have the same username on multiple servers, why must they change their names due to this clash when, after their Riot account 'consolidating' their accounts, they still have to log into each region separately? What is the point of a Riot account if you have to change all of these? Why can you not just link them altogether? _[I only have one account but have seen others mention this - thank you to **RUiN3D** who posted later in this thread and reminded me]_ EDIT: 10) Can we have confirmation that there are no actual bugs with this? A lot of people have been saying that they've tried to change their name to something random like hntg895rheg and been told that said username is taken, which is a tad unlikely. Also, a lot of people have reported issues with the email recovery system not working. Seeing as I'll probably never get to play this game again I thought I'd test this and decided to get my password changed. I've been waiting for this email (should arrive in "a few minutes") for over 45 minutes now (yes I've checked my spam). Still not got it. On a related note, I can still login with my password (although I can't play until I change my username) so is there an issue with their password / username recovery system also? I know there's a couple of things I'm forgetting so I may return to this post to add to it. On a general note though, the biggest issue is that what should be a simple task, Riot have turned into a stressful and irritating - not to mention mandatory if you want to play the games again - convoluted mess for all involved.
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