AlCaniZ (EUNE)
: "YOUR SHOP" IS RET***ED F***ING SHIT.
We have an issue with the Store and some related issues grant stuff to players and this is the reason you haven't received your item. We're working on it and although we know it's taking a while already, we're doing our best to get the Store back asap and complete all your purchases.
: Items purchased with RP not showing up in the inventory
Could you guys try to log out and log in once again? We have some reports that re-logging will display your newly purchased content. Could you confirm?
: i bought a skin but didn't receive it
We're currently working on getting it fixed. Store will be disabled for the duration of our works. I apologize for the inconvenience.
Nakoruru (EUNE)
: Same. Our nexus got destroyed. Instead of Honour screen "Skip waiting" button appeared and I pressed it. Then i couldn't start the game. After restarting the client, it suggests me reconnecting to the ended game. ######No idea why people upvote me, but thanks :3
Our focus is to make sure that all the stats from finished games are safe.
: Stuck in game after game finished.
Hey guys, we know about this problem and are actively triaging. I will keep you in the loop regarding our progress.
: Cant enter games
Ranked games were re-enabled and the incident is now resolved. Apologize for the inconvenience.
: Cant enter games
Ok, most of the services have been restarted and we already see new games kicking in. Please feel free to start custom or normal queues, as rank ones are still disabled.
: Cant enter games
11.15 GMT+1 update: We know which parts of the service are not working properly and now attempt to stop the faulty instances and spin up the new ones. At this point we aren't sure whether the results of previous games are going to be stored.
: Cant enter games
Hi Players, yes, that's the problem on our end and we're actively investigating right now. It's not affecting the entire playerbase, but indeed some parts of EUNE are unresponsive and it might generate error messages like this one. I will keep you updated shortly.
Jemapel (EUNE)
: Aram reroll ain't working anymore
Thanks for your comments. This issue is now fixed in EUNE.
Jemapel (EUNE)
: Aram reroll ain't working anymore
Could you confirm whether this is just a visual error or whether rerolls don't work at all?
Jemapel (EUNE)
: Aram reroll ain't working anymore
Thanks for submitting, we will check that out.
  Rioter Comments
: Do you guys actually send a link to that kinda post as a pop-up thingy when you perform the restart / when someone tries to connect while the server is down ? or are the players supposed to just check themselves ? I feel like they should check themselves but it would be kewl imo
This information was up in the client (as a ticker) 90 minutes prior to the restart. This is the only solution we currently feature to inform players about emergency works.
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: Server lag going on?
Just to update everyone: We worked with KPN and managed to change the routing. It now goes via different path and the issue is supposed to be fixed.
Lyroit (EUW)
: Is it possible that Riot Direct is actually worsen the Ping, because as far as I can see you are rotuing me over Frankfurt (to which I do have a better latency), but my ISP acutally has a much more direct line to Amsterdam. (As far as I can tell from Traceroutes and Ping Differences in other Games). It's only 5-10ms though, but sometimes this can decide a teamfight. And while I'm on it: Do you plan on adding IPv6 support in the future? My ISP has some slight issues with IPv4 (difference of 3ms), so a change would be great for me ;-)
Yes, it's possible that the latency is higher. Playing on EUW realm and being routed through FRA is not a big deal, but it can be problematic if your physical location is closer to AMS. Your traffic has to travel the opposite direction and then only head towards the servers. However, this time we didn't change anything for your country and ISP (checked), so the changes in routing might have happened earlier.
: We have better internet in Romania than Bulgaria. Was the legal paperwork more complicated in Romania, hence your decision to go for Sofia?
While the household broadband quality is better in Romania, Bulgaria is the central hub of international traffic exchange. We say "it's better connected to the world", as the traffic from Greece, Albania, Macedonia, Turkey or even Serbia all pass through Sofia. Bulgaria is also a place where all the major IP carriers exist (TeliaSonera, Level3 and more). There are also other routes, but we obviously can't be present everywhere and Bulgaria in this case was our optimal choice.
BadMoney (EUNE)
: Any plans on establishing presence in the Baltic states? (Ping isn't that high but I feel like it could be lower)
> [{quoted}](name=BadMoney,realm=EUNE,application-id=slFBEUB8,discussion-id=lWNHJ94m,comment-id=0004,timestamp=2017-02-22T14:51:48.813+0000) > > Any plans on establishing presence in the Baltic states? (Ping isn't that high but I feel like it could be lower) Not at the moment. The reason behind that is that Baltic countries use a very effective fiber system under Baltic Sea towards Scandinavia (we have a PoP in Stockholm that links directly to Amsterdam) or mainland through Warsaw - Frankfurt. The latency in all 3 countries is nice but in case of any change we're happy to dig deeper.
Declined (EUNE)
: Anyway how does having a PoP in Sofia affect traffic, coming from middle-eastern Europe, (namely arabic countries) ? I applaud you for NOT posting a means of contact, although I like the boards as they are, unfortunately this isn't the place for that sort of information I'm afraid :( It took me 30 sec to find an email using a ..... tool, so I assume ISP employee's are capable of finding methods to contact you.
> Anyway how does having a PoP in Sofia affect traffic, coming from middle-eastern Europe, (namely arabic countries) ? Middle East connects to mainland EU over few different paths but the most common and most important from our point of view is the one under the Mediterranean Sea. As pointed out in the LoL.com article we're looking into this direction. > I applaud you for NOT posting a means of contact, although I like the boards as they are, unfortunately this isn't the place for that sort of information I'm afraid :( > It took me 30 sec to find an email using a ..... tool, so I assume ISP employee's are capable of finding methods to contact you. Absolutely, network engineers working for any ISP will know how to contact us. There are multiple common public tools we all use, so getting in touch won't be a problem. More important is the first step and this is where players can shine as they know best about the quality of their internet connection.
Declined (EUNE)
: I have a question How long did it take you to write that? ˆ-ˆ
It's better to ask: how long did it take you to get the results you can finally talk about? :) Quite long, to be honest, and we know there is still lots of work to do in EU!
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: eune draft!
It's up for 12 hours a day. This is because together with previously added Flex we have one queue more than we had last season. This means there is less people to queue up in match making and thus the quality of games might be potentially lower. Please check the larger post we submitted last Thursday for more details.
: Server lag going on?
Quick update: we're in touch with KPN networking team and are going to work together on pushing this traffic over different path. This routing change should happen later this week and I will confirm once it's done.
Rutious4 (EUNE)
: No? I live in Poland and i have 46 ping on EUNW and 39 ping on EUW.
> [{quoted}](name=Rutious4,realm=EUNE,application-id=slFBEUB8,discussion-id=plAP1j6x,comment-id=0002000100000002,timestamp=2017-02-09T16:31:46.055+0000) > > No? I live in Poland and i have 46 ping on EUNW and 39 ping on EUW. This depends on the routing. In my previous comment in this thread I pointed out the geographical location of servers. Well, the second aspect is the routing and it indeed can play a significant role in latency. With our new Point of Presence in Warsaw we're working on making the connectivity to Frankfurt better for Polish players though ;)
: Fun fact: both EUW and EUNE servers are in Amsterdam, in one building, maybe even in the same room :-D
> [{quoted}](name=Inquisitor Kane,realm=EUNE,application-id=slFBEUB8,discussion-id=plAP1j6x,comment-id=00080000000000000001000000020000,timestamp=2017-02-09T14:57:06.522+0000) > > Fun fact: both EUW and EUNE servers are in Amsterdam, in one building, maybe even in the same room :-D Not exactly true. EUW game servers are located in AMS, while EUNE's ones -- in FRA. Small chunk of EUNE's pool is indeed located in AMS for some other reasons that include stability of our service across Europe. In general, we could possibly squeeze all servers into a single location, but the geographical aspect of the data center is also important. Players from various parts of Europe will have better connectivity to locations that are geographically closer to them. This data center split between EUW and EUNE is also remnant of Riot's history: LoL wasn't started yesterday, and the reality in terms of technology, networking and security 7 years ago was totally different than it's now.
: Server lag going on?
Hi guys, thanks for your reports. We're about to dig deeper into this issue and I might contact some of you at your email addresses for further data that might be helpful in our triaging.
: Rito u got more issues than just spectator mode
Hi NoMeth4Teemo, someone should check whether this summoner name is actually okay ;) I checked your logs and your ISP indeed had some massive problems with packet loss last week. This week though everything is fine, especially, that we peer with your network (TS F Oyi) directly. There is no other companies between us and I assume there might have been something wrong with your local routing. Your traceroutes and latency are okay, I don't see packet loss up there though, so it's hard to properly troubleshoot your issues. Please contact our support, they will be able to work with you further.
  Rioter Comments
DarkmanD (EUW)
: Did not response a receive from the server? After Patch 6.24
It's okay, we will be watching for any negative impact caused by 6.24.
  Rioter Comments
Macleod T7L (EUNE)
: I still can't even connect to the game at all servers are down still :S
> [{quoted}](name=Macleod T7L,realm=EUNE,application-id=slFBEUB8,discussion-id=QdIkUHpz,comment-id=00000000,timestamp=2016-09-21T06:34:28.571+0000) > > I still can't even connect to the game at all servers are down still :S I believe you might be stuck in a ghost game. This is unfortunate, but you might have to wait some more minutes and create a new game once your old one is finished. This sometimes happens while a game server is in a bad state and doesn't allow you to reconnect.
Riot tmx (EUNE)
: [EUNE] High reconnects
Restart completed, game servers are up for taking more games. Ranked queues are up again.
  Rioter Comments
Lazarević (EUNE)
: I`m unable to login to my account.
We recovered from a major incident and all systems are working fine now. Please try again.
: Transfer from EUNE to EUW is taking super long
No, this is not normal, please contact our player Support team. They will help you.
kps dinamo (EUNE)
: isnt it about time you fix your servers?
We know about the problem and the team is currently triaging. Please keep checking our Status page for more info.
: Past copule of hours I try to transfer my account to EUNE, but everytime I buy a ticket, I have an error: "Reason: Unexpected error (9500) encountered during transfer. Please try again at a later date." Can anyone help me?
> [{quoted}](name=MasterBatoor,realm=EUW,application-id=slFBEUB8,discussion-id=lXWLOYfA,comment-id=0042,timestamp=2016-08-25T14:37:07.541+0000) > > Past copule of hours I try to transfer my account to EUNE, but everytime I buy a ticket, I have an error: "Reason: Unexpected error (9500) encountered during transfer. Please try again at a later date." > Can anyone help me? This is the problem on our end, we're working on it as we speak. Sorry for confusion.
I own youuu (EUNE)
: I can't login to my acc in eune, no problems in euw. What's the case?
> [{quoted}](name=I own youuu,realm=EUNE,application-id=slFBEUB8,discussion-id=lXWLOYfA,comment-id=0041,timestamp=2016-08-25T12:36:45.360+0000) > > I can't login to my acc in eune, no problems in euw. What's the case? Try to flush your DNS: https://support.riotgames.com/hc/en-us/articles/201752664-Troubleshooting-Connection-Issues
TriPhoenix (EUNE)
: EUNE
We just completed the maintenance and opened up servers. Please log in and let us know your feedback.
Riot tmx (EUNE)
: EUNE platform migration maintenance (25.08.2016)
Server is now open! Please patch and get in, we're here to listening to your feedback and any issues you encounter.
: I have only 1 question If the platform is moving on Frankfurt ... Where is the server data send when we are in game ?? , i am just curious i don't think that server is near us ..., if i would play on euw i would have same ping... can you please info me about the new centres "It’s important to understand that this change has nothing to do with your in-game latency. But, there is also another great piece of news we have to share today. Simultaneously with the platform migration we’re working on the Riot backbone extension to Central and Eastern Europe. New Points of Presence centres will be located in Poland, Bulgaria and Turkey, which ensures that the entire region benefits from the European backbone of Riot Direct" What will do these centres and will the future in game conexion be better even the cs-go have more low ping than league of legends , and there is a lot of data and action...
> [{quoted}](name=TheLegendBoy,realm=EUNE,application-id=slFBEUB8,discussion-id=lXWLOYfA,comment-id=0010,timestamp=2016-08-24T00:07:16.091+0000) > > I have only 1 question > > If the platform is moving on Frankfurt ... > Where is the server data send when we are in game ?? , i am just curious i don't think that server is near us ..., if i would play on euw i would have same ping... can you please info me about the new centres EUNE game servers are also located in Frankfurt, Germany. EUW's servers are in Amsterdam, and yeah, I can confirm that for most of EUNE players would have very similar latency to both of these data centers. This is how European routing works.
  Rioter Comments
IcyzoR (EUNE)
: Server is down?
We're steadily recovering and the connection is currently stable. We're still on the phone with our partner and they are aware of the previous disturbtions.
IcyzoR (EUNE)
: Server is down?
Hey guys, we indeed have some issues with our IP carrier partner (the company which takes your traffic through Atlantic to our data center in United States) and that is causing wide connectivity issues. We're in touch with this company and work together on making this connection stable. Please check the Status page for most up to date updates. Sorry for the inconvenience.
Kristis133 (EUNE)
: Logging onto chat service problem.
I answered in another thread giving some more info about this problem. Short answer: chat should be fixed for all affected players by end of this week.
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Level 30 (EUNE)
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