: > [{quoted}](name=SeekerK,realm=EUNE,application-id=eZuvYsEr,discussion-id=E5AvRfPd,comment-id=000100000000,timestamp=2018-02-14T08:58:27.624+0000) > > {{sticker:sg-zephyr}} > > Oh sorry, i only now noticed what i had wrote. np)
Where you able to log in the support site?
: > [{quoted}](name=SeekerK,realm=EUNE,application-id=eZuvYsEr,discussion-id=E5AvRfPd,comment-id=0001,timestamp=2018-02-14T08:30:39.365+0000) > > Hi > > Get [Ccleaner ](https://www.ccleaner.com/)and clear your cookies and cache and clear your cookies and cache and see if the issue continues. okay ....ty i will try
{{sticker:sg-zephyr}} Oh sorry, i only now noticed what i had wrote.
: Support site is bugged for me
Hi Get [Ccleaner ](https://www.ccleaner.com/) and clear your cookies and cache and see if the issue continues.
: Can't get my launcher to startup.
Hello Tye Tazz virgins Make sure your windows and drivers are all fully updated. Test if this works for you: * Go to your League of legends install folder and delete **LeagueClient.exe** * Then go to: C:\Riot Games\League of Legends\RADS\projects\league_client\releases\0.0.0.121 (or your highest number)\deploy and launch **LeagueClient** as admin.
elin990 (EUW)
: I get a black screen when entering champ select
Hello elin990 Did you experience this only once or is it still happening to you? Does the same issue happen in the custom and bot game too?
: Thanks in Advance for helping i'm from Egypt my ISP is Te-data this is the note of logs: https://pastebin.com/YTrh9gUd and this for the cmd: https://pastebin.com/3bgAxUiQ
I'm very sorry but thanks to busy days, i haven't been able to reply. Are you still having this issue?
kcal12 (EUW)
: Cant connect to server bug .. again really ?
Hello kcal12 Your network tries to connect to the League servers but sometimes fails, this means that your network ain't stable enough. First try the following [connection troubleshooting suggestions](https://support.riotgames.com/hc/en-us/articles/201752664-Troubleshooting-Connection-Issues).
: Network error
Hello aliking4ever There is no racism here, dosen't matter where you live, [Riot Support](https://support.riotgames.com/hc/en) will help with every League of Legends issue as well as they can. Maybe currently your network ain't stable enough. Does the reconnect appear in every game? Who is your ISP and where are you from? Please share us your latest **LeagueClient.log** file: * Go to "C:\Riot Games\League of Legends\Logs\LeagueClient Logs\" * Select the latest "LeagueClient.log" file (Should only be "LeagueClient" - not Ux or Renderer etc.) * Open it using notepad or a similar program * Select everything (ctrl + A) and copy it * Go to [pastebin.com](https://pastebin.com/) and paste the content there * Set the expiration date to 1 week * Submit it and share it with us. Also please do the following: * Press Windows Key + R to open "run" * Type "cmd" and hit enter * Type "nslookup prod.eun1.lol.riotgames.com" and hit enter * Type "ping prod.eun1.lol.riotgames.com" and hit enter * Type "tracert prod.eun1.lol.riotgames.com" and hit enter * Once all these finish, please copy/paste and post the results here. --- > Please reply to this comment, so that i would get a notification or i may not notice your reply. There is a little reply button in the bottom of this comment.
ofauno (EUW)
: 1 - 1 ms <1ms <1 ms dsldevice.lan [192.168.1.254] 2- 8ms 9ms 7ms 10.217.64.1 3- * 15ms 12 ms bl3-7-98.dsl.telepac.pt [213.13.77.98 4- 18ms 14ms 15ms bl3-77-97.dsl.telepac.pt 213.13.77.97 5- 16ms 15ms 15ms dvs-cr1-bu10-200.cprm.net 195.8.30.249 6- 58ms 58ms 58ms ams1-cr1-te0-0-0.cprm.net 195.8.1.38 7- * * * O pedido excedeu o tempo. 8- * * * O pedido excedeu o tempo. 9- 62ms 63ms 63ms 104.160.141.101 10- 59ms 58ms 58ms 104.160.141.105 11- 59ms 58ms 60ms 185.40.64.110
I'm curious if you would set the following lines to your antivirus **exclusions **which you find at it's **settings**: > C:\Riot Games\League of Legends\lol.launcher.exe > C:\Riot Games\League of Legends\lol.launcher.admin.exe > C:\Riot Games\League of Legends\RADS\system\rads_user_kernel.exe > C:\Riot Games\League of Legends\LeagueClient.exe --- This seems to be one of these old hidden weird launcher issues. Send a ticket to [Riot Support](https://support.riotgames.com/hc/en) and they will help you solve this.
marko4587 (EUNE)
: and where do i send a ticket
Contact Riot support was in the bottom of the support site, this link should work for you: https://support.riotgames.com/hc/en-us/requests/new
Sonata (EUNE)
: My client saves are reseting every time i log in
Hello Sonata This error has been existing since Emotes got released. Typically that's a sign that something is preventing your game from properly loading the emote and rune sets. Try repairing your client. If that dosen't help, try disabling your firewall and then launching **lol.launcher.admin** at "C:\Riot Games\League of Legends\". If the issue still continues then maybe your latest patch was corrupted, get [Hextech Repair tool](https://support.riotgames.com/hc/en-us/articles/224826367-Automated-Troubleshooting-Hextech-Repair-Tool) and repatch League. Let me know how it goes :)
: Please need some help the famous login problem
Hello AshWinston Who is your ISP and where are you from? Please share us your latest **LeagueClient.log** file: * Go to "C:\Riot Games\League of Legends\Logs\LeagueClient Logs\" * Select the latest "LeagueClient.log" file (Should only be "LeagueClient" - not Ux or Renderer etc.) * Open it using notepad or a similar program * Select everything (ctrl + A) and copy it * Go to [pastebin.com](https://pastebin.com/) and paste the content there * Set the expiration date to 1 week * Submit it and share it with us. Also please do the following: * Press Windows Key + R to open "run" * Type "cmd" and hit enter * Type "nslookup prod.eun1.lol.riotgames.com" and hit enter * Type "ping prod.eun1.lol.riotgames.com" and hit enter * Type "tracert prod.eun1.lol.riotgames.com" and hit enter * Once all these finish, please copy/paste and post the results here. --- > Please reply to this comment, so that i would get a notification or i may not notice your reply. There is a little reply button in the bottom of this comment.
Nerijs (EUNE)
: Hey
Hello Nerijs Try repairing your client. Are you able to reach to the logging screen?
ofauno (EUW)
: Yeah i lefted 8 hours running Hextech-Repair-Tool and nothing happen just starting..
Sorry, i'm not a Riot personal but just a player like you here helping others, had a busy day yesterday so i couldn't reply to you. > Please reply to this comment, so that i would get a notification or i may not notice your reply. There is a little reply button in the bottom of this comment. Have you been able to reach to the patch or the loging screen before? Your connection might not be stable enough to reach Riot's servers or maybe you're having a permissions issue. Could you please do this: * Press Windows Key + R to open "run" * Type "cmd" and hit enter * Type "nslookup prod.eun1.lol.riotgames.com" and hit enter * Type "ping prod.eun1.lol.riotgames.com" and hit enter * Type "tracert prod.eun1.lol.riotgames.com" and hit enter * Once all these finish, please copy/paste and post the results here.
Dolane (EUNE)
: it doesn't mention bugsplat.dll.I'm not using any antivirus software so that shouldn't be a problem i'm using windows 7.the thing is i got this client problems since i patched the game it worked good before when i played all the time but after my break and patching the game something happened
Install yourself Avast free antivirus https://www.avast.com/en-eu/index Add the following files to **exclusions **which you find at **settings**: > C:\Riot Games\League of Legends\lol.launcher.exe > C:\Riot Games\League of Legends\lol.launcher.admin.exe > C:\Riot Games\League of Legends\RADS\system\rads_user_kernel.exe > C:\Riot Games\League of Legends\LeagueClient.exe Let's see if the issue continues :)
: I tried repaining my client, didn't work again. So do I contact Riot Support now? And If I do, what if they don't reply and simply don't care?
They always care but they reply in around 48 hours or so :) First reply can be automatic, so reply to that one :)
: Riot Girl Tristana
Riot support takes around 48 hours to reply :)
: > [{quoted}](name=SeekerK,realm=EUNE,application-id=eZuvYsEr,discussion-id=dHPlAE5Z,comment-id=00010000,timestamp=2018-01-27T20:59:08.303+0000) > > Make sure your graphic card driver is updated. > > Also try repairing your client. > > The next time you get this error, share us your latest **LeagueClient.log** file: > > * Go to &quot;C:\Riot Games\League of Legends\Logs\LeagueClient Logs\&quot; > * Select the latest &quot;LeagueClient.log&quot; file (Should only be &quot;LeagueClient&quot; - not Ux or Renderer etc.) > * Open it using notepad or a similar program > * Select everything (ctrl + A) and copy it > * Go to [pastebin.com](https://pastebin.com/) and paste the content there > * Set the expiration date to 1 week > * Submit it and share it with us. Crash Report #184150985 this is the crash report for the last time it crashed. is that enough or do I also need to post the logs? I'v tried performing a full repair twice now, client instantly crashes. *yey* edit: I uninstalled and reinstalled the client. Lets hope that works.
Play a custom or a bot game and see if the game crashes. If it does crash, then share us your latest **LeagueClient.log** file, as shown above.
: Rune pages disappear
This issue has been happening for awaile now, once i get more information, i will share it. Meanwhile, try disabling your firewall and then launching **lol.launcher.admin** at "C:\Riot Games\League of Legends\".
FreexJT (EUW)
: RIOT FOR ONCE FIX YOUR GAME!!!!!!!!!!!!!!!!!!!
Reconnect issues normaly happen because of your own computer or network or the whole server would be having these issues. Does the reconnect appear in every game?
: I can't redeem my Dreadknight garen
First try repair your client, if that dosen't help you and the issue presists, send a ticket to [Riot Support](https://support.riotgames.com/hc/en) and they will put that free skin on your account.
marko4587 (EUNE)
: you're permanantly banned check your email for more information
If you don't have access to your old email address, send a ticket to [Riot Support](https://support.riotgames.com/hc/en) and they will help you understand why you got banned or if this were their mistake.
Dolane (EUNE)
: well i did replace bugsplat.dll but that didn't seemed to be the problem my laptop still freezes when i launch client
Does it still mention bugsplat.dll? Let's see if you're having a permissions issue. What antivirus software do you use? If you're using Windows Defender then you should try using another antivirus software. Add the following files to your antivirus **exclusions **which you find at **settings**: > C:\Riot Games\League of Legends\lol.launcher.exe > C:\Riot Games\League of Legends\lol.launcher.admin.exe > C:\Riot Games\League of Legends\RADS\system\rads_user_kernel.exe > C:\Riot Games\League of Legends\LeagueClient.exe --- If you're using windows 10, then this may be caused by some recent Windows 10 updates that re-enabled a feature called Game DVR inside the Windows Game Bar. Use [this guide](https://www.tenforums.com/tutorials/8637-turn-off-game-bar-windows-10-a.html) to disable it. Let me know how it goes, this issue can also be caused by your hardware.
ofauno (EUW)
: My Launcher doesn't open 2018
Hello ofauno * Go to your League of legends install folder and delete **LeagueClient.exe** * Then go to: C:\Riot Games\League of Legends\ and Launch **lol.launcher.admin** If that dosen't help, get [Hextech Repair tool](https://support.riotgames.com/hc/en-us/articles/224826367-Automated-Troubleshooting-Hextech-Repair-Tool) and clean reinstall and repatch League.
anarchy3 (EUNE)
: The free Dreadknight Garen skin code not working
Hello anarchy3 Send a ticket to [Riot Support](https://support.riotgames.com/hc/en), they will help you have that skin :)
: I transfered my acc to EUW but can't log in?
Hello MrDathLover Make sure that you've correctly written your password, no capslock or anything. Riot Support takes average 48 hours to reply :)
: emote and store bugs(emotes bug EM01/EM05)
Hello XxMACHETExX This error has been existing since Emotes got released. Typically that's a sign that something is preventing your game from properly loading the emote and rune sets. Try reparing your client. If that dosen't help, try disabling your firewall and then launching **lol.launcher.admin** at "C:\Riot Games\League of Legends\". If the issue still continues then maybe your latest patch was corrupted, get [Hextech Repair tool](https://support.riotgames.com/hc/en-us/articles/224826367-Automated-Troubleshooting-Hextech-Repair-Tool) and repatch League. Let me know how it goes :)
: I did all of this. Bot game for 35 min, no problem. Had 2 normal games after that, no problem. But it crashed now on my last WW game. It happened when i Alt + Tab to check some item builds, while i was dead. Got any more suggestions for me?
Make sure your graphic card driver is updated. Also try repairing your client. The next time you get this error, share us your latest **LeagueClient.log** file: * Go to "C:\Riot Games\League of Legends\Logs\LeagueClient Logs\" * Select the latest "LeagueClient.log" file (Should only be "LeagueClient" - not Ux or Renderer etc.) * Open it using notepad or a similar program * Select everything (ctrl + A) and copy it * Go to [pastebin.com](https://pastebin.com/) and paste the content there * Set the expiration date to 1 week * Submit it and share it with us.
: Really thanks thiss never happend to me idk what to do besides the support ticked
Just wait for the Support reply :) And don't give your account information to anyone, Riot members don't have to ask to see it.
: I have been hacked
Hi This is player based boards where we can help each other. Riot support replies in avarage 48 hours. I hope you get your account back :)
Elflite (EUW)
: These 2 things didn't work for me. But thank your for your comment!
Few months ago alot players were having this exact same issue in NA, what i previously suggested temporary fixed back then. I'm not sure if they fixed it at that time or is it still the same issue but send a ticket to [Riot Support](https://support.riotgames.com/hc/en) and hopefully they can help you solve this. And if you don't mind, let me know what support tells you, then i can pass that along to others if someone else happens to have this issue.
: i can't open the store and runes are gone everytime i close LoL
Hello Infinitykiller1 First, lets try and fix your store, the most simple way to fix this is to repair your client. If that dosen't work for you, you can also try [this ](https://support.riotgames.com/hc/en-us/articles/201753044-Store-Error-Store-appears-blank-black-or-empty)guide. Let me know how it goes :)
Dejan (EUNE)
: Can't login into the game
Hello Are you still having this issue?
: i need help!!! i can not :( my score is 4/20 :(
Please make a new thread and explain what issues have been happening to you.
Azúcar (EUNE)
: The game keeps saying "Authenticating" on login screen
Is anyone still experiencing any issues? Eune and Euw has been both working just fine today, if there were issues then we all would be having them.
Utadel (EUNE)
: unchained alistar and dreadknight garen
Hi Send a ticket [Riot Support](https://support.riotgames.com/hc/en) and they will help you get them :)
Declined (EUNE)
: ######Could also be a permission issue.
###### I know, but it can also just be temporary.. since when you're in a hurry
: https://pastebin.com/JCkWRuHL
Thank you. By now you're connection seems fine. Are you still having this issue? Are you able to log in the client?
: And why should i do that look i know what the problam was and what i want from you is that remove those 5 games i got to wait 20 minutes please just do it ...
You're **LeagueClient log **file has your client information from the moment you logged in to when you got in the game but it also shows us the information why the reconnect appears. It has no information about your username or password. I'm not a Rioter but a player like you, been helping players in the boards and old forums for years. So i'm afraid that i can't remove anything and Riot won't remove them either, because the issue you had was not Riot sided or we all would be experiencing them.
: And now that I'm "stalking" you.... Where does this even come from? > [{quoted}](name=SeekerK,realm=EUNE,application-id=eZuvYsEr,discussion-id=3YdH1YoR,comment-id=0001,timestamp=2018-01-27T02:13:35.653+0000) > > Riot is aware that this has been happening. There's nothing in the service status... Can you see now why I challenge you? You're spreading false information...
You're welcomed to contact and check from them yourself ^.^
: The Mac client doesn't log in
Hello Heeyy Baabyyyy I'm quite weak with Mac's but i'll take a look. Please share us your **LeagueClient.log ** file: * Go to "Applications/League of Legends/Contents/LoL/Logs/LeagueClient Logs" * Select the latest "LeagueClient.log" file (Should only be "LeagueClient" - not Ux or Renderer etc.) * Open it using notepad or a similar program * Select everything (ctrl + A) and copy it * Go to [pastebin.com](https://pastebin.com/) and paste the content there * Set the expiration date to 1 week * Submit it * Share the link with them
Bangarang (EUNE)
: Remake function did not work
The player who left probably kept trying to reconnect but was failing and the game didn't understand that. Riot is aware that this has been happening.
: Bugsplat.dll is a dynamic library file hosted in the league folder... it's copied there when league installs and it's part of a tool (that league uses btw) to report bugs and crashes to its producers... in this case, riot. It's not handled by the OS. I dunno where you got that info, but it's not part of the operating system. I dunno where you come up with all of that o.O But... well... you can either continue down that path, or you can actually inform yourself. Again, so you don't get me wrong, I don't have anything personally with you. I just find it odd that you want to help people while you're ignorant to all of the knowledge and what it takes to actually help 'em... please don't hate me :(
We both said the exact same thing about the Bugsplat.dll.. different phrasing. > Bugsplat.dll is an external file, which are files that are managed and maintained by your operating system > Bugsplat.dll is a dynamic library file hosted in the league folder --- Anyway, Idk what you problem is mate, if you you're seeking my attention or whatever, stop it, this chat ends here. This thread belongs to someone else, give him suggestions and move along. If you have your ideas, ask him to test them out. Main thing is that the issue gets solved.
: I'm no expert, but since he did reinstall the game, wouldn't it be normal that all game files are as they should be? i.e. not corrupted? And if they aren't corrupted, wouldn't you presume that the issue is some antivirus, firewall or anything else managing permissions for the files on the system? That would be my best guess until I found some other evidence to prove me wroong and point me in the right direction. Asking for all kind of unrelated stuff to "troubleshoot" it won't point you to the right direction, you know? And yeah, I'm always polite. At least so I think. :) I don't go against you as a person you know. I just give you feedback on what you do.
In my experience most people are lazy to follow guides or unable to understand them, thats why you have to manualy troubleshoot with them along all the angles. Missing bugsplat.dll has been one of the issues that dosen't happen to everyone but has been coming back for years, the fastest way to fix it is to replace it with a existing working one. Bugsplat.dll is an external file, which are files that are managed and maintained by your operating system, they can be corrupted by viruses or poorly done patch updates, in those cases you can blame your network. I've seen this too many times..
: Sorry to say... but... you kinda give wrong solutions most of the time and ask them to do unnecessary stuff... I mean, if you really try to help 'em, at least... try to think their problem through and give 'em the best you've got... Please don't get upset on me. Just some constructive feedback. I do appreciate that you try. But at least try to make it the best for them. xD Sorry for being straight forward. Just feedback.
If you're a expert, you're welcomed to give them those right answers. Right answers come from troubleshooting, all i can share is ways to do that, some stuff i know, some i don't, i learn and pass along. This is player based boards and everyone are welcomed to share their opinions and discuss this and that, if you have better ideas then go ahead share them. But be polite ^.^
: My ISP is Orange Inc, from jordan here's my leaugeclientlog https://pastebin.com/RfDWKHHC (hopefully it doesnt have my password lol) and no my isp doesnt block leauge (not that i know of atleast)
Could you please do this too: * Press Windows Key + R to open "run" * Type "cmd" and hit enter * Type "nslookup prod.eun1.lol.riotgames.com" and hit enter * Type "ping prod.eun1.lol.riotgames.com" and hit enter * Type "tracert prod.eun1.lol.riotgames.com" and hit enter * Once all these finish, please copy/paste and post the results here.
: I'm asking you if you're a part of player support :P
No, i'm just a player like you, been helping players in the boards and old forums for 3 years now. Not a volunteer either, hopefully one day :)
: aint dumb, official suggestions dont work
Try clearing your cookies. Also try using another browser, are you still unable to log in the support site?
: Are you PS?
Did you just mean "Postscript" :D I have no idea what this short synonym means.. --- If you're asking why i'm in every support thread, then the answer is that i enjoy this :)
: Client crashed after champion select and still can't reconnect even after full repair
Hello infinitebeing Who is your ISP and where are you from? Please share us your latest **LeagueClient.log** file from the last time you had **"reconnect"**: * Go to "C:\Riot Games\League of Legends\Logs\LeagueClient Logs\" * Select the latest "LeagueClient.log" file (Should only be "LeagueClient" - not Ux or Renderer etc.) * Open it using notepad or a similar program * Select everything (ctrl + A) and copy it * Go to [pastebin.com](https://pastebin.com/) and paste the content there * Set the expiration date to 1 week * Submit it and share it with us. --- There have been some similar cases lately, could you please share us some information by doing the following: * Press Windows Key + R to open "run" * Type "cmd" and hit enter * Type "nslookup prod.eun1.lol.riotgames.com" and hit enter * Type "ping prod.eun1.lol.riotgames.com" and hit enter * Type "tracert prod.eun1.lol.riotgames.com" and hit enter * Once all these finish, please copy/paste and post the results here. Thank you
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SeekerK

Level 83 (EUNE)
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