Boomyman (EUW)
: TIme Zone
UTC and CEST are the main Riot used time zone. Wast is the West African Summer Time and CEST / WAST are in UTC +2. Read more from here: https://www.timeanddate.com/time/zones/wast
: > [{quoted}](name=ikkito,realm=EUW,application-id=eZuvYsEr,discussion-id=3Uh4Bgmr,comment-id=000000000000,timestamp=2017-10-18T12:09:15.703+0000) > > It stopped working around 8:30 pm UTC Hey Ikkito, It looks like you're having issues hitting the platform. Can you please try: - Press Windows Key + R to open run - Type "cmd" and hit enter - Type "ping prod.euw1.lol.riotgames.com" and hit enter - Type "nslookup prod.euw1.lol.riotgames.com" and hit enter - Copy the content or screenshot and show us it here Thanks! :-)
i was getting there >.< {{sticker:sg-ahri-1}} --- Fun stuff aside, i won't need to pay attention to this one then.
s0ii2 (EUNE)
: Well i got like 4 fps more then usual, ill submit a ticket to riot maybe they can help me.
that is so small change, that is very normal.
ikkito (EUW)
: It stopped working around 8:30 pm UTC
Please tell me what you can see when you open[ this](http://l3cdn.riotgames.com/releases/live/solutions/lol_game_client_sln/releases/releaselisting_EUW). I'm not fully sure that i can fix this for you but let's try some of the usual ways. Normaly these issues happen becuase some background software is causing this or you're having premission issues. What antivirus software do you use?
McFlinch (EUW)
: launcher bugs
Hello McFlinch You get the "dodged too many queues" message because you're having some errors, suggesting not to play games before you get this fixed, if you continue to leave queues because of your issues, you might eventualy get punished. Does this happen to you in every game?
s0ii2 (EUNE)
: Low fps
Hello s0ii2 Try uninstalling and then downloading/reinstalling graphic card drivers, let me know if this does any changes. Also have you tried the [FPS troubleshooting guide in the Riot Support page](https://support.riotgames.com/hc/en-us/articles/201752684-Low-Frame-Rate-FPS-Troubleshooting). Do your tests in a custom game. Let me know how it goes and hopefully we can solve your issue.
ikkito (EUW)
: [EUW] Cant login, stuck at authenticating...
Hello ikkito Please share me your LeagueClient.log file and as soon as possible, i will take a look. Make sure you choose the correct **LeagueClient.log**, look(click) the image below to see which log to take: https://media.lolusercontent.com/api/embedly/1/image/resize?url=http%3A%2F%2Fi.imgur.com%2FgohjJjj.png%5B%2Fimg%5D&key=a45e967db0914c7fb472fd4381e6c85b&width=150 * Go to "C:\Riot Games\League of Legends\Logs\LeagueClient Logs\" * Select the latest "LeagueClient.log" file * Open it using notepad or a similar program * Select everything (ctrl + A) and copy it * Go to [pastebin.com](https://pastebin.com/) and paste the content there * Set the expiration date to 1 week * Submit it * Share the link with us
plamen1000 (EUNE)
: Problem with PBE account cant login to boards PBE and cant login in game client
Hello plamen1000 Send a ticket to [Riot Support](https://support.riotgames.com/hc/en), they will help you solve this.
N3L (EUNE)
: NEED 10 RP
Hello N3L Send a ticket to [Riot Support](https://support.riotgames.com/hc/en), they will assist you :)
: Something went wrong. Please refresh the page and try again later..
Hello SkyTheLordII It sounds like you're having some sort of web browser issue. Try if clearing your browser [history and cookies](https://support.riotgames.com/hc/en-us/articles/201752694-Clearing-Browser-History-and-Cookies) helps out. Also try use other browsers or maybe another computer.
: Pbe
Hello BUTCHERBUTCH Send a ticket to [Riot Support](https://support.riotgames.com/hc/en), they will assist you :)
: Hello, Have reconnect each 10 second in the game https://pastebin.com/0M435JNY
Normaly restarting your PC helps with this kind of issues but you seem to have somekind of connection related issue. Please tell me what you can see when you open[ this](http://l3cdn.riotgames.com/releases/live/solutions/lol_game_client_sln/releases/releaselisting_EUW). Please do this and tell me everything you see: * Press Windows Key + R to open "run" * Type **cmd** and hit enter * Type **nslookup auth.riotgames.com** and hit enter * Type **ping auth.riotgames.com** and hit enter * Copy/paste/screenshot the results here and also this: * Press Windows Key + R to open "run" * Type **cmd **and hit enter * Type **nslookup riot.edge.rms.si.riotgames.com** and hit enter * Type **ping riot.edge.rms.si.riotgames.com** and hit enter * Copy/paste/screenshot the results here
denissv2 (EUNE)
: About the loading screen .
Hello denissv2 Send a ticket to [Riot Support](https://support.riotgames.com/hc/en), they will help you solve this.
Lynnesin (EUW)
: We aren't able to create a lobby right now. Please exit the client and re-open it to try again.
Hello Lynnesin The moment you get this issue, restart your PC and you should be able to play again. If you continue to have this issue after the PC restart, let me know :)
Daniel9915 (EUNE)
: Dont do what he say, hes getting your login info..
> [{quoted}](name=Daniel9915,realm=EUNE,application-id=eZuvYsEr,discussion-id=AMEUHkkg,comment-id=00040000,timestamp=2017-10-17T16:03:52.520+0000) > > Dont do what he say, hes getting your login info.. As far as LeagueClient goes, it shows the following information: - Logged in - Went through matchmaking - Handed off the game - Returned from game - Logged out It dosen't show loging information (username or password) which you can check yourself. We player helpers ask this information from every player who has issues. So do wrenchmen and so do Rioters.
LaCroixxx (EUNE)
: Whats wrong with this client?
Hello LaCroixxx The next time this issue happens to you, please share me your LeagueClient.log file. Make sure you choose the correct **LeagueClient.log**, look(click) the image below to see which log to take: https://media.lolusercontent.com/api/embedly/1/image/resize?url=http%3A%2F%2Fi.imgur.com%2FgohjJjj.png%5B%2Fimg%5D&key=a45e967db0914c7fb472fd4381e6c85b&width=150 * Go to "C:\Riot Games\League of Legends\Logs\LeagueClient Logs\" * Select the latest "LeagueClient.log" file * Open it using notepad or a similar program * Select everything (ctrl + A) and copy it * Go to [pastebin.com](https://pastebin.com/) and paste the content there * Set the expiration date to 1 week * Submit it * Share the link with us
: Extreme lag, disconnect, can't reconnect because game has completely vanished from server?
Hello Everyone whose client crashes and **"attemting to reconnect"** appears, please share your LeagueClient.log file the moment it happens. Make sure you choose the correct **LeagueClient.log**, look(click) the image below to see which log to take: https://media.lolusercontent.com/api/embedly/1/image/resize?url=http%3A%2F%2Fi.imgur.com%2FgohjJjj.png%5B%2Fimg%5D&key=a45e967db0914c7fb472fd4381e6c85b&width=150 * Go to "C:\Riot Games\League of Legends\Logs\LeagueClient Logs\" * Select the latest "LeagueClient.log" file * Open it using notepad or a similar program * Select everything (ctrl + A) and copy it * Go to [pastebin.com](https://pastebin.com/) and paste the content there * Set the expiration date to 1 week * Submit it * Share the link with us
: Just got another 20 min Leaver Buster and a ranked loss because of an "Error with the instalation"
: New update
Hello Hamesjayward Play a custom game till your client crashes and then upload your LeagueClient.log file: Make sure you choose the correct **LeagueClient.log**, look(click) the image below to see which log to take: https://media.lolusercontent.com/api/embedly/1/image/resize?url=http%3A%2F%2Fi.imgur.com%2FgohjJjj.png%5B%2Fimg%5D&key=a45e967db0914c7fb472fd4381e6c85b&width=150 * Go to "C:\Riot Games\League of Legends\Logs\LeagueClient Logs\" * Select the latest "LeagueClient.log" file * Open it using notepad or a similar program * Select everything (ctrl + A) and copy it * Go to [pastebin.com](https://pastebin.com/) and paste the content there * Set the expiration date to 1 week * Submit it * Share the link with us
: Can't change masteries in champ select
If this issue continues, reinstall your client.
W0LFIE (EUW)
: Mysterious Client Crash
Hello W0LFIE Play a custom game till your client crashes and then upload your LeagueClient.log file: Make sure you choose the correct **LeagueClient.log**, look(click) the image below to see which log to take: https://media.lolusercontent.com/api/embedly/1/image/resize?url=http%3A%2F%2Fi.imgur.com%2FgohjJjj.png%5B%2Fimg%5D&key=a45e967db0914c7fb472fd4381e6c85b&width=150 * Go to "C:\Riot Games\League of Legends\Logs\LeagueClient Logs\" * Select the latest "LeagueClient.log" file * Open it using notepad or a similar program * Select everything (ctrl + A) and copy it * Go to [pastebin.com](https://pastebin.com/) and paste the content there * Set the expiration date to 1 week * Submit it * Share the link with us
Necroniss (EUNE)
: ok :) https://pastebin.com/1pnQm91C
Uninstall your graphic card driver and then download/reinstall it. Test in the custom games if this worked.
Necroniss (EUNE)
: This issue is not always happening. Maybe if i play 5 games , 1 or 2 will have that problem. Black screen somewhere in the launcher. Usually it happens when i minimize the launcher whyle searching for a match and when it find a game , the launcher is maximizing and i have somewhere black screen on the launcher...
Play some custom games till you see this issue again, then please share me your LeagueClient.log file Make sure you choose the correct **LeagueClient.log**, look(click) the image below to see which log to take: https://media.lolusercontent.com/api/embedly/1/image/resize?url=http%3A%2F%2Fi.imgur.com%2FgohjJjj.png%5B%2Fimg%5D&key=a45e967db0914c7fb472fd4381e6c85b&width=150 * Go to "C:\Riot Games\League of Legends\Logs\LeagueClient Logs\" * Select the latest "LeagueClient.log" file * Open it using notepad or a similar program * Select everything (ctrl + A) and copy it * Go to [pastebin.com](https://pastebin.com/) and paste the content there * Set the expiration date to 1 week * Submit it * Share the link with us
Runesaber (EUW)
: NEED HELP!!! CAN'T CREATE A SUMMONER NAME ON PBE!!!
You may try add numbers and small and big letters to your name till you find a available name.
C9 LynX (EUNE)
: Black screen in champion select
Hello C9 LynX Are you still having this issue?
Necroniss (EUNE)
: And how can i play ???
Hello Necroniss Are you still having this issue? Is this issue happening in every champion select, test in custom games to avoid issues.
Maser14 (EUW)
: It doesnt crash, but does not allow me to pick anything or ban any champion... its like im in the chmapion select room but not (its quite weird).. and annoys me to loose free -3 lp. It happend to me like 3 or 4 times and it makes the diference getting into promotion or not. Anyways theres nothing to do about this so Im just saying riot im not the single one and they should do something with this.
This is issue is out of my reach, send a ticket to [Riot Support](https://support.riotgames.com/hc/en) and they will help you.
GuranusLoL (EUNE)
: Unable to open client
Hello GuranusLoL Try launching league in the safe mode: * Press Windows Key + R to open "run" * Type "msconfig" and hit enter * Go to the "boot" tab, and check "Safe Boot" * Put a dot in "Networking" * Apply/OK, then restart * After your computer started, try to launch League of Legends and loging in. * When complete, repeat these steps but uncheck "safe boot" to return to normal boot. Let me know how it goes :)
: ''An unexpected error has occured''
Hello Olias Try launching league in the safe mode: * Press Windows Key + R to open "run" * Type "msconfig" and hit enter * Go to the "boot" tab, and check "Safe Boot" * Put a dot in "Networking" * Apply/OK, then restart * After your computer started, try to launch League of Legends and loging in. * When complete, repeat these steps but uncheck "safe boot" to return to normal boot. Let me know how it goes when you try to log in safe mode.
: PBE
If this issue presists, send a ticket to [Riot Support ](https://support.riotgames.com/hc/en):)
Nyimeria (EUNE)
: Loading Screen Error
Hello Nyimeria I'm not sure that i can help but could you please share me your LeagueClient.log file: Make sure you choose the correct **LeagueClient.log**, look(click) the image below to see which log to take: https://media.lolusercontent.com/api/embedly/1/image/resize?url=http%3A%2F%2Fi.imgur.com%2FgohjJjj.png%5B%2Fimg%5D&key=a45e967db0914c7fb472fd4381e6c85b&width=150 * Go to "C:\Riot Games\League of Legends\Logs\LeagueClient Logs\" * Select the latest "LeagueClient.log" file * Open it using notepad or a similar program * Select everything (ctrl + A) and copy it * Go to [pastebin.com](https://pastebin.com/) and paste the content there * Set the expiration date to 1 week * Submit it * Share the link with us And also please tell me what you can see when you open[ this](http://l3cdn.riotgames.com/releases/live/solutions/lol_game_client_sln/releases/releaselisting_EUW).
Snickzzzz (EUW)
: Error
Hello Snickzzzz Does it also mention a DLL file? Could you share me your complite error.
: Can't log in
Have you tried repairing client? Go to client settings and choose** initiated a full repair**.
Bajian (EUW)
: I got it and it said i had to run as admin so i went out the software and since there is only one account on my laptop, my one, i just tried to re open it, it says let is configure for windows and it just goes away, and other resolutions?
Here is a copy of that file, replace it with your's: https://ufile.io/h2bft Does it work now?
JC Deity (EUW)
: Not working
Hello JC Deity Are you still having this issue?
ArrowSM (EUW)
: Client
Hello ArrowSM Are you still having this issue?
Bajian (EUW)
: C:/Riot Games/Leauge of Legends/ RADS/projects/league_client/releases/0.0.0.99/deploy/libssl-1_1.ddl is either not designed to run on windows or it contains an error. Try installing the program again using the original installation media or contact system administrator or the software vendor for support Error status 0xc0000020
Do a clean reinstall with Hextech Repair tool and tell me how it goes: https://support.riotgames.com/hc/en-us/articles/224826367-Automated-Troubleshooting-Hextech-Repair-Tool
: Unknown DirectX Error
Hello CakeLookinAnimal Uninstall and then reinstall/download your graphic card driver. If this dosen't help you. Share me your Launcher log file and Dxdiag: Launcher log: * Go to "C:\Riot Games\League of Legends\Logs\Patcher Logs\" * Select the latest "Launcher.log" file * Open it using notepad or a similar program * Select everything (ctrl + A) and copy it * Go to [pastebin.com](https://pastebin.com/) and paste the content there * Set the expiration date to 1 week * Submit it * Share the link with us Dxdiag: * Press **Windows button + R. * Type **dxdiag** * Press **Enter**. * Click **Save All Information** and save the file to you desktop. * Open it using notepad or a similar program. * Select everything (ctrl + A) and copy it. * Go to [pastebin.com](https://pastebin.com/) and paste the content there. * Set the expiration date to 1 week. * Submit it. * Share the link with us.
: Error 0xc0000005
Hello Kiko Ks Martins This is access violation error, you're having issues with either antivirus software or registry. Let's troubleshoot by first installing another antivirus software. Install yourself the free Avast antivirus program, give it the some exclusions and let's see what happens. https://www.avast.com/en-eu/index Add the following files to exclusions which you find at settings: > C:\Riot Games\League of Legends\lol.launcher.exe > C:\Riot Games\League of Legends\lol.launcher.admin.exe > C:\Riot Games\League of Legends\RADS\system\rads_user_kernel.exe > C:\Riot Games\League of Legends\LeagueClient.exe Let me know how it goes :)
Bajian (EUW)
: https://media.lolusercontent.com/api/embedly/1/image/resize?url=https%3A%2F%2Fmedia.lolusercontent.com%2Fapi%2Fembedly%2F1%2Fimage%2Fresize%3Furl%3Dhttps%253A%252F%252Fi.imgur.com%252FedkAdUX.jpg%253Ffb%26key%3Df0abbd34f14549f3a15cd94dd9970851%26width%3D150&key=f0abbd34f14549f3a15cd94dd9970851&width=150 The top says Bad image at the end and it has .ddl
The imgage is too small, could you type me the exact name of the dll file and then i'll share you mine.
Taquini (EUW)
: Patch 7.20 error code 004
Hello Taquini This error usually occurs when Operating System Permissions isn't set properly. Essentially, the patcher is trying to access files found on your hard drive, but it is being denied from doing so. What antivirus software do you use?
: Can't play, i can't even go to the loading screen of the game
Hello UnBelievableeee I'm not sure that i can help but could you please share me your LeagueClient.log file: Make sure you choose the correct **LeagueClient.log**, look(click) the image below to see which log to take: https://media.lolusercontent.com/api/embedly/1/image/resize?url=http%3A%2F%2Fi.imgur.com%2FgohjJjj.png%5B%2Fimg%5D&key=a45e967db0914c7fb472fd4381e6c85b&width=150 * Go to "C:\Riot Games\League of Legends\Logs\LeagueClient Logs\" * Select the latest "LeagueClient.log" file * Open it using notepad or a similar program * Select everything (ctrl + A) and copy it * Go to [pastebin.com](https://pastebin.com/) and paste the content there * Set the expiration date to 1 week * Submit it * Share the link with us And also please tell me what you can see when you open[ this](http://l3cdn.riotgames.com/releases/live/solutions/lol_game_client_sln/releases/releaselisting_EUW).
: Error 004 when attempting to patch client
Hello Killus Billus This error usually occurs when Operating System Permissions isn't set properly. Essentially, the patcher is trying to access files found on your hard drive, but it is being denied from doing so. What antivirus software do you use?
Olias (EUW)
: Launcher Black Screen
Hello Try doing a clean reinstall with [Hextech Repair tool](https://support.riotgames.com/hc/en-us/articles/224826367-Automated-Troubleshooting-Hextech-Repair-Tool), does the issue continue? --- If it does, try launching league in the safe mode: * Press Windows Key + R to open "run" * Type "msconfig" and hit enter * Go to the "boot" tab, and check "Safe Boot" * Put a dot in "Networking" * Apply/OK, then restart * After your computer started, try to launch League of Legends and loging in. * When complete, repeat these steps but uncheck "safe boot" to return to normal boot.
Maser14 (EUW)
: Bug in lol client while champion select
Hello Maser14 What bug are you talking about? Does the game crash at 0?
7151931 (EUW)
: Launcher bug
Hello 7151931 Try resetting your winsock and then patching. * Press the **Windows Key** + **R** * Type **cmd** * Press “Ok” * Type the following: **netsh winsock reset** * Hit Enter * Restart your computer * Re-launch League If it dosen't help you, try setting your computer clock 2 days back and then re-launch League. Let me know how it goes :)
Bajian (EUW)
: After the eve rework came out and I done that update load thing when it has the small tab saying Estimated time, after that finishes the league error message pops up, so I did not really access the league client just that small tab preparing for an update.
What does the new error say? Can you try patch up in safe mode? * Press Windows Key + R to open "run" * Type "msconfig" and hit enter * Go to the "boot" tab, and check "Safe Boot" * Put a dot in "Networking" * Apply/OK, then restart * After your computer started, try to launch League of Legends and loging in. * When complete, repeat these steps but uncheck "safe boot" to return to normal boot.
: Purchased emotes not showing in collection
Have you tried restarting your computer? Are you still unable to see them?
Bajian (EUW)
: I had done something similar that helped me, C:/Riot Games/ League of legends # rads/ projects / league_client/ releases/ 0/0/0.99/ deploy, but after having a league update this will not help me open league anymore and I cannot find the most recent update in the files so I cannot open league.
So after patch 7.20 you can't open league anymore? What errors are you getting? Are you able to patch?
: Can't play the game - error at loading screen after champ select
Hello Im lllllll Please share me you're LeagueClient log, so that i could take a look: Make sure you choose the correct **LeagueClient.log**, look(click) the image below to see which log to take: https://media.lolusercontent.com/api/embedly/1/image/resize?url=http%3A%2F%2Fi.imgur.com%2FgohjJjj.png%5B%2Fimg%5D&key=a45e967db0914c7fb472fd4381e6c85b&width=150 * Go to "C:\Riot Games\League of Legends\Logs\LeagueClient Logs\" * Select the latest "LeagueClient.log" file * Open it using notepad or a similar program * Select everything (ctrl + A) and copy it * Go to [pastebin.com](https://pastebin.com/) and paste the content there * Set the expiration date to 1 week * Submit it * Share the link with us And also please tell me what you can see when you open[ this](http://l3cdn.riotgames.com/releases/live/solutions/lol_game_client_sln/releases/releaselisting_EUW).
Show more

SeekerK

Level 30 (EUNE)
Lifetime Upvotes
Create a Discussion