: Is Heimerdinger still viable as bot apc after crit changes this patch?
Heisendong can't post on the EU Boards, so I'll be posting his reply to you instead: > as long as the turrets have no dmg reduction bot lane early he will still be viable. his poke, pressure and turret taking power is always scary to deal with
: Why do I barely ever see people take the 1-10% cdr incombination with transendence? Am I the only one who has had maths in school? If you do not hit 40% without it, it might be better to get that 9 adaptive. But otherwise even 3% cdr + transendence beats it. Mostly people taking transendence aim to get 40% cdr out of it anyways. you can effectively get a full amp tome at lvl 18.
Heisendong can't post on the EU Boards, so I'll be posting his reply to you instead: > I would rather take 10 AP at level 1, then have the value of 20 AP at level 18. the game is decided much earlier than that. early game AP increases your turrets autos so much IMO it's too valuable to give up
Rioter Comments
PhoPhoW (EUW)
: Who's at work right now but is checking LoL Forum like me?
Cheini (EUNE)
: > [{quoted}](name=Wuks,realm=EUNE,application-id=slFBEUB8,discussion-id=AVjF29aw,comment-id=00030004,timestamp=2019-01-09T16:31:00.564+0000) > > Nothing broke- just a change in how some things work :) haha wuks welcome! :p
> [{quoted}](name=Cheini,realm=EUNE,application-id=slFBEUB8,discussion-id=AVjF29aw,comment-id=000300040000,timestamp=2019-01-09T16:53:15.751+0000) > > haha wuks welcome! :p {{sticker:sg-lulu}}
Hansiman (EUW)
: What broke this time..? https://images2.imgbox.com/88/9a/ARhLtIMJ_o.jpg
> [{quoted}](name=Hansiman,realm=EUW,application-id=slFBEUB8,discussion-id=AVjF29aw,comment-id=0003,timestamp=2019-01-09T11:33:23.223+0000) > > What broke this time..? > > https://images2.imgbox.com/88/9a/ARhLtIMJ_o.jpg Nothing broke- just a change in how some things work :)
Declined (EUNE)
: test test
Titles actually weren't broken :) I've explained more in the EU Boards Discord.
Lkr (EUNE)
: > [{quoted}](name=Wuks,realm=EUNE,application-id=eZuvYsEr,discussion-id=g85GrjiE,comment-id=003b00000000,timestamp=2019-01-03T21:24:33.494+0000) > > Hey Lkr, > > Apologies for the late response. Historically, they've been deployed in late-December, early-January, but I don't have insight into an ETA for this year, if it were to be distributed at all. I've contacted the appropriate team for more clarification into this matter. Thanks for reaching out! Hi, what They wrote? Wen we will get this icons?
> [{quoted}](name=Lkr,realm=EUNE,application-id=eZuvYsEr,discussion-id=g85GrjiE,comment-id=003b000000000000,timestamp=2019-01-07T18:55:33.751+0000) > > Hi, > > what They wrote? Wen we will get this icons? I've just received word back, and while I can't get into details, the team is hopeful to have these rewards distributed in the very near future!
Lkr (EUNE)
: > [{quoted}](name=Lkr,realm=EUNE,application-id=eZuvYsEr,discussion-id=g85GrjiE,comment-id=003b,timestamp=2018-12-31T11:32:12.245+0000) > > Hello support, > > when we will get the forum icons (rewards - under the summoner icon)? Still no answer...
> [{quoted}](name=Lkr,realm=EUNE,application-id=eZuvYsEr,discussion-id=g85GrjiE,comment-id=003b0000,timestamp=2019-01-03T20:53:16.774+0000) > > Still no answer... Hey Lkr, Apologies for the late response. Historically, they've been deployed in late-December, early-January, but I don't have insight into an ETA for this year, if it were to be distributed at all. I've contacted the appropriate team for more clarification into this matter. Thanks for reaching out!
Shamose (EUW)
: Why does this dude have a thread where basically everyone upvoted a comment?
As you may have guessed, this is one of the methods that I've used to automatically sync accounts that have out of sync levels.
: Boards are drunk
Greetings! The Boards will generally automatically sync your profile if your level is out-of-date; however, posting and voting will also have the same effect. Usually this takes at most 15 minutes, so it's odd to hear that it took an hour or more in this case. If you run into this issue again, please don't hesitate to reach out, and we'll look into it!
SeekerK (EUNE)
: For me, this makes tech guides making and editing very easy. But looking into the future, is it possible to give players more basic html options, for example "<spoiler>test</spoiler>". This would be a great add for making bigger threads.
Spoilers are something that we’ve been looking into and is pretty high on the list of features we’d like to see on the Boards. We’ll let you know if we move forward with implementing this!
Mcgalakar (EUNE)
: And here I was making reservation to visit ophthalmologist. Luckily they told me that I need to wait till 2025 and Mr. Eambo was faster in 'curing' my eyes. {{sticker:slayer-jinx-wink}} Changes looks good, site is more clean in my opinion.
: Ah nice! Will these changed be compatible with the boards enhancement tool? (the one you can dl on NA) Since vote hovering was one of the major things that it offered, but also instant access to op.gg and profile. Also: Any plans to let you set the vote distribution as a standard without hovering? I use the boards mainly on mobile, and hovering isn't a thing on there. (and trying to tap between the upvote and downvote button is annoying)
While many of the updates should work with BEK, we cannot guarantee 100% compatibility or that you won’t experience issues. However, if you do notice any issues with BEK, let us know and Tundra Fizz and I can potentially work on resolving any conflicts. I actually hadn’t thought of offering it as an option, and this is the first I’m hearing of this feedback, so thank you for this! At least for the next few updates, we want to focus on a few other features; so for the near future, this isn’t likely to be a priority. However, I can review this again with some others to see if this is something we want to pursue. Thanks again!
Enjutsu (EUNE)
: Cool, cool, cool let's try something > [{quoted}](name=Eambo,realm=EUW,application-id=slFBEUB8,discussion-id=5Luyq83Z,comment-id=,timestamp=2018-08-16T09:26:55.804+0000) > > Hey all! > > You may have noticed the fresh new lick of paint we&amp;#039;ve just seen on boards, very similar to that of the NA boards. That&amp;#039;s because we&amp;#039;ve now updated to be in parity, thanks to the Volunteers (and special shoutout to Wuks from the NA boards!) > > The main changes are: > > #Visual: > > - New lick of paint, and consistent across all boards. Technical Support/Bug Reports no longer looks a bit out of place! > > #Voting: > > - Hovering over votes now breaks down the amount of upvotes/downvotes a post/topic has. > - Votes now show clearer with colours! > > #Other stuff! > - If you get a notification, a red banner will show to make it clearer. (Most people won&amp;#039;t see this, but it&amp;#039;s there! ^_^) > - There&#x27;s now a scrollbar in topic edits (we missed you, scrollbar) > - Profiles should now autosync, preventing players needing to contact support or make a post to get their level updated. > > There&amp;#039;s a lot of other behind the scenes changes that help make life easier from this end too, but that&amp;#039;s the majority of changes you guys will see. ^_^ Looks like quoting is still not fixed.
This is the first time I’ve seen this issue in particular, but I’m definitely aware with some inconsistencies or abnormalities with encoding and decoding characters. It’s something that I can give a look at in the future, or at least see if other teams can address the issue. Sorry for the inconvenience!
SeekerK (EUNE)
: Finnaly a scrollbar in the topc/comment edits {{sticker:slayer-pantheon-rainbows}} I like the change, everything feels cleaner and easier to read. The "Sort comments by:" text is a bit small/dark to read from the distance, but that's not a biggie.
As a regular mobile user, I found it difficult to edit topics without copying and pasting into notepad, etc. The scrollbar removes all of the frustration and guesswork in updating your content ^^ I can definitely see what we can do about bumping up the font size(s) for the “Sort comments by” area (:
Wuks (EUNE)
: Disregard this post c:
Rioter Comments
Cobra02 (EUW)
: Hello Eambo, the French forum League of Legends will he also changes some day ? I love the voting system (upvote and downvote) you currently have on this forum ! Cordialy, Cobra02
Hey Cobra02! We're currently planning on rolling out the changes to the French Boards as well, but we cannot provide an ETA just yet. We're finishing up on a few things, and then we'll be able to make the changes. Thank you for your patience!
: Its very I nice like it {{sticker:slayer-pantheon-thumbs}}
{{sticker:poppy-wink}}
Wukongz (EUNE)
: This is looking crisp, clean and easy on the eyes. Well done guys! ^_^
{{sticker:sg-ahri-2}}
KDA Kayn (EUNE)
: The boards look way better now!! I love this new change. Also, I couldnt post stickers on my phone but now I can :D
:) Was definitely one of the things we just HAD to get on the first pass, and I'm glad you're happy with the changes too!
: Will you add it to all the EU forums? I'm from Italian forum and I would like see this new graphic on Italian forum ^^
We're currently working on these updates gradually and on a case-by-case basis. Once we're happy with what we have here, we'll continue rolling out changes to other Boards as well :) That's why all early feedback regarding these changes are extremely important!
Saibbo (EUW)
: ##Chronological View I hate it so much...
Some people like it, and we're definitely trying to make Boards browsing a better experience for all users. Discussion View or Chronological View, we've gotchu!
Eambo (EUW)
: The loss of a great community member
xCillion was a pleasure to work with and I'm currently at a loss of words right now. I'll update this comment once I find how to better convey my feelings :( Truly a great man. Rest in peace.
dlk3PT (EUW)
: Can i get some help? why the hell did i get permantly suspended the only thing i did was buying mystery skin and have fun with friends thats just not fair... {{summoner:21}}
> [{quoted}](name=dlk3PT,realm=EUW,application-id=NzaqEm3e,discussion-id=V361v6AO,comment-id=001c,timestamp=2016-02-24T20:37:03.283+0000) > > Can i get some help? > why the hell did i get permantly suspended the only thing i did was buying mystery skin and have fun with friends thats just not fair... > > {{summoner:21}} I've responded to your other comment. Try submitting a ticket and Riot will be able to work with you on any questions that you may have.
dlk3PT (EUW)
: Hello can u help me i got permanent banned and i dont why :C
> [{quoted}](name=dlk3PT,realm=EUW,application-id=NzaqEm3e,discussion-id=V361v6AO,comment-id=001d,timestamp=2016-02-24T20:38:13.621+0000) > > Hello can u help me i got permanent banned and i dont why :C Since this is an account-specific inquiry, you'll want to contact Riot Games Player Support by [**submitting a ticket**](https://support.riotgames.com/hc/en-us/requests/new). They'll be able to look into your account and hopefully clear up any confusion that may have occurred.
Infernape (EUW)
: I'm pretty sure Curse Voice isn't allowed. If it isn't, even having it on your computer can result a punishment for being in possession of it.
> [{quoted}](name=FurorDivinus27,realm=EUW,application-id=NzaqEm3e,discussion-id=V361v6AO,comment-id=000a0000,timestamp=2016-02-24T12:20:43.109+0000) > > I'm pretty sure Curse Voice isn't allowed. If it isn't, even having it on your computer can result a punishment for being in possession of it. Curse Voice is now allowed because it was modified to conform under the League of Legends Terms of Use. Check out the Red Post regarding that update here: > [{quoted}](name=Riot Sargonas,realm=NA,application-id=Ag8jgd8Q,discussion-id=EbE4QMZW,comment-id=000f,timestamp=2014-10-14T16:13:02.628+0000) > > Over the past few months we have been working with the developers of many applications, including Curse and Razer. **Because of this, the latest revision of Curse Voice (version 6.1.X) and Razer Comms (version 2.1.X) no longer violate our current guidelines.** I should note, however, that with all third party apps these situations are subject to change as programs evolve, and this issue may be revisited in the future if the situation warrants it. Also... Curse Voice, Razer Comms, and all other 3rd party programs are not supported by Riot. Because of that, we can never guarantee the user experience when they and other programs are run in tandem with League of Legends. We always suggesting disabling such programs in your first step towards any troubleshooting, should problems arise > > Hopefully this clears up any remaining confusion out there."
ZJ Lord (EUW)
: Do you ban for Championify? Since Riot doesn't want any software that interferes directly with the in-game player experience between when we press “Play” and the end of game screen, is it illegal? If you're unfamiliar with Championify, it's a "program" that adds item sets in the game from the most frequent builds to the highest winrate builds, and this data is imported from another site. So I was wondering if this was bannable or not, since it "interferes" with the client.
> [{quoted}](name=ZJ Lord,realm=EUW,application-id=NzaqEm3e,discussion-id=V361v6AO,comment-id=00130000,timestamp=2016-02-24T17:59:31.424+0000) > > Do you ban for Championify? > > Since Riot doesn't want any software that interferes directly with the in-game player experience between when we press “Play” and the end of game screen, is it illegal? > > If you're unfamiliar with Championify, it's a "program" that adds item sets in the game from the most frequent builds to the highest winrate builds, and this data is imported from another site. So I was wondering if this was bannable or not, since it "interferes" with the client. Championify is acceptable within the parameters of the Terms of Use. Rioters have shown approval of this application and even personally use it. You won't be punished for using Championify, and if the stance on this application changes, players will be notified first before any punishments are levied out.
: Hey I got a question since many players are getting banned, I use a program called BaronReplays, the only thing this does is record your games and then view the replay and doesn't change anything in the game just record the game on the background. Can I get banned for using this?
> [{quoted}](name=Fisherman Fízz,realm=EUW,application-id=NzaqEm3e,discussion-id=V361v6AO,comment-id=00130003,timestamp=2016-02-24T18:10:55.276+0000) > > Hey I got a question since many players are getting banned, I use a program called BaronReplays, the only thing this does is record your games and then view the replay and doesn't change anything in the game just record the game on the background. Can I get banned for using this? BaronReplays is completely fine to use and doesn't violate the Terms of Use. The application utilizes documented features from the Riot API and the spectator stream to save replays and doesn't interfere with the in-game experience. You won't get banned for using BaronReplays, Replay.GG, and other applications that have the sole feature of recording matches.
Desi (EUW)
: So there is no customization with anything not even changing riot official content with riot official content? (Eg Korean sounds and not English sounds)
> [{quoted}](name=Desi,realm=EUW,application-id=NzaqEm3e,discussion-id=V361v6AO,comment-id=0007000d,timestamp=2016-02-24T18:24:36.058+0000) > > So there is no customization with anything not even changing riot official content with riot official content? (Eg Korean sounds and not English sounds) At this time, Riot is not punishing for sound pack modifications, but if they were to change their policy on this, they would give warnings to players before actually punishing them. Customizations relating to Riot files refers to a FoV modification, for instance. Summoners who use multiple screens and modify the game.cfg file to use a resolution that isn't supported to gain an unfair advantage over other players may and often do get punished.
: Permanent ban?
Unfortunately, as Viavarian mentioned, permanent suspensions distributed for negative/toxic behavior are not reversed. > Suspensions due to the Leaver Buster System and Instant Feedback System will not be lifted or shortened under any circumstance. Permanent suspensions are not distributed lightly and are only given to players who exhibit consistent negative/toxic behavior and/or extreme toxicity. For more information about the Instant Feedback System and suspensions, check out the [**My Account is Suspended**](https://support.riotgames.com/hc/en-us/articles/201898070-My-Account-is-Suspended#h1q2) Riot Games Support article.
: Heya Just gonna quote Wuks: > [{quoted}](name=Wuks,realm=NA,application-id=osqw6G4M,discussion-id=korkcsKo,comment-id=0000,timestamp=2015-10-09T02:12:56.584+0000) > > As this is an account-specific inquiry, we can't assist you much further on the boards. You'll need to [submit a ticket to Riot Games Player Support](https://support.riotgames.com/hc/de/requests/new) regarding your issue. A few tips as you submit your request: > > Be sure to submit as much information in your initial ticket as possible. For obvious reasons, each Player Support Specialist's request for more information will delay the resolution of the issue. > Do your best to not create a new ticket or respond to an existing ticket before a Player Support Specialist has had the chance to review your request. New tickets/replies may bump your ticket back to the bottom of the queue, thus increasing the amount of time before a Player Support Specialist is able to review your ticket. > Create an account on the Riot Games Support website. It'll save you a lot of time in the future and keep your requests organized and easier to find/access. > Be respectful and polite in your correspondences with Riot Support. > > Best of luck! Regards Rkoturdo
{{sticker:slayer-pantheon-thumbs}}
: Is there any way to pull chat logs from replays?
Only All Chat messages are recorded in replays; team chat messages are not available in the spectate service, and therefore not available in replays. If you're looking to report another player, please do so in the post-game lobby; however, if you were unable to report the player, you can always submit a report in a ticket to Riot Games Player Support.
: I got hacked real bad.
Hey sumercamp12345, It's more than likely that your account may have been compromised. As such, please take all of the steps below to regain control of your League of Legends account and reverse any unwanted actions that the individual who compromised your account may have taken: 1. Run a complete anti-virus scan on your computer and remove any malware that is detected. If you don't have an anti-virus program, I recommend downloading either [**MalwareBytes Free**](https://www.malwarebytes.org/mwb-download/) or [**ESET NOD32 with a free 30 day trial**](http://download.eset.com/special/live-installer/us/eset_nod32_antivirus_live_installer.exe). Either or should be able to get the job done. 2. Once the scans have run and any detections are removed, change any accounts/passwords that you believe may have been compromised. This may include your email account(s), League of Legends account (if you still have access to it; if not, skip to the "Submitting a ticket" step), and Riot Games Player Support account if you already have one. You can change your League of Legends password by going to the [**League of Legends account area**](https://account.leagueoflegends.com/na/en/protect) in the top-right corner of this page. Click on your summoner name, and select "Settings". In the box that comes up, click "Change Password" and follow said steps. (Make sure that your email account is secure before doing this step, as a confirmation email will be sent to the corresponding email account.) 3. Now that your accounts are secure, it's time to contact Riot Games Player Support to deal with the unauthorized actions on your account and/or recovering your account. >#Submitting a Ticket To contact Riot Games Player Support, you'll need to [**submit a ticket on the Riot Games Support website**](https://support.riotgames.com/hc/en-us). In the ticket, please submit the following information along with whatever information you can provide about your situation: **[NOTE: DO NOT POST THIS INFORMATION ON THE BOARDS. SUBMIT THEM IN A TICKET!]** >Account Name (the name you log into the LoL client with): Summoner Name (the name your friends see in-game): The server you play on (NA, EU-West or EU-Nordic/East): When was the last time that you had access to the account (Month/Day/Year): Creation date of the account (Month and Year): Original email address used to register the account: Location where you registered the account (City and Country): List of locations that you have played on this account(City and Country): Last IP address used to play League of Legends - http://whatsmyip.net/ Internet Service Provider (ISP)/Internet Carrier when registering the account: Other people who have ever had access to the account: How did you first come into possession of the account: If Applicable: >Location of RP purchases (City and Country): Approximate dates of most recent RP purchases: Email address linked to PayPal account: Unique PayPal transaction IDs associated with purchase(s): Phone number(s), mobile provider, and country used for SMS transactions: Any PaySafe Card PIN/Transaction IDs: Any Prepaid RP card PINs: The last 4 digits and expiration date of any credit card(s) used to purchase RP: Any transaction or confirmation numbers received via email for this account: Lastly, to increase your chances of a quick resolution to your request, follow the tips below the best that you can: 1. Be sure to submit as much information in your initial ticket as possible. For obvious reasons, each Player Support Specialist's request for more information will delay the resolution of the issue. 2. Be respectful and polite in your correspondences with Riot Support. (They're doing their best to help you!) 3. Try not create a new ticket or respond to an existing ticket before a Player Support Specialist has had the chance to review your request. New tickets/replies may bump your ticket back to the bottom of the queue, thus increasing the amount of time before a Player Support Specialist is able to review your ticket. I know that there are quite a bit of steps listed above, so if you have any questions, please don't hesitate to ask. Best of luck!
: Unchained alistar
Hey RisingParadox, Unfortunately, there is currently an issue with the platform for redeeming the skin, so we’ll have to go the more manual route instead. To obtain the Unchained Alistar skin for subscribing to the League of Legends YouTube channel, you can either [**submit a ticket to Riot Games Player Support**](https://support.riotgames.com/hc/en-us) or tweet out to [**@RiotSupport**](https://twitter.com/RiotSupport) regarding your request! If you choose to submit a ticket, here are some tips that will reduce the amount of time before you join the Rift with your new Alistar skin! 1. Be sure to submit as much information in your initial ticket as possible. For obvious reasons, each Player Support Specialist's request for more information will delay the resolution of the issue. 2. Be respectful and polite in your correspondences with Riot Support. (They're doing their best to help you!) 3. Try not to create a new ticket or respond to an existing ticket before a Player Support Specialist has had the chance to review your request. New tickets/replies may bump your ticket back to the end of the queue, thus increasing the amount of time before a Player Support Specialist is able to review your ticket. **If you're unsure where to put your ticket in, just select:** [*I have a question about League of Legends/Riot Games.*] > [*Game and Features*] > [*General Questions*] If you have any additional questions, please let me know. Good luck!
makicar10 (EUNE)
: PLS HELP
Hey makicar10, It's more than likely that your account may have been compromised. As such, please take all of the steps below to regain control of your League of Legends account and reverse any unwanted actions that the individual who compromised your account may have taken: 1. Run a complete anti-virus scan on your computer and remove any malware that is detected. If you don't have an anti-virus program, I recommend downloading either [**MalwareBytes Free**](https://www.malwarebytes.org/mwb-download/) or [**ESET NOD32 with a free 30 day trial**](http://download.eset.com/special/live-installer/us/eset_nod32_antivirus_live_installer.exe). Either or should be able to get the job done. 2. Once the scans have run and any detections are removed, change any accounts/passwords that you believe may have been compromised. This may include your email account(s), League of Legends account (if you still have access to it; if not, skip to the "Submitting a ticket" step), and Riot Games Player Support account if you already have one. You can change your League of Legends password by going to the [**League of Legends account area**](https://account.leagueoflegends.com/na/en/protect) in the top-right corner of this page. Click on your summoner name, and select "Settings". In the box that comes up, click "Change Password" and follow said steps. (Make sure that your email account is secure before doing this step, as a confirmation email will be sent to the corresponding email account.) 3. Now that your accounts are secure, it's time to contact Riot Games Player Support to deal with the unauthorized actions on your account and/or recovering your account. >#Submitting a Ticket To contact Riot Games Player Support, you'll need to [**submit a ticket on the Riot Games Support website**](https://support.riotgames.com/hc/en-us). In the ticket, please submit the following information along with whatever information you can provide about your situation: **[NOTE: DO NOT POST THIS INFORMATION ON THE BOARDS. SUBMIT THEM IN A TICKET!]** >Account Name (the name you log into the LoL client with): Summoner Name (the name your friends see in-game): The server you play on (NA, EU-West or EU-Nordic/East): When was the last time that you had access to the account (Month/Day/Year): Creation date of the account (Month and Year): Original email address used to register the account: Location where you registered the account (City and Country): List of locations that you have played on this account(City and Country): Last IP address used to play League of Legends - http://whatsmyip.net/ Internet Service Provider (ISP)/Internet Carrier when registering the account: Other people who have ever had access to the account: How did you first come into possession of the account: If Applicable: >Location of RP purchases (City and Country): Approximate dates of most recent RP purchases: Email address linked to PayPal account: Unique PayPal transaction IDs associated with purchase(s): Phone number(s), mobile provider, and country used for SMS transactions: Any PaySafe Card PIN/Transaction IDs: Any Prepaid RP card PINs: The last 4 digits and expiration date of any credit card(s) used to purchase RP: Any transaction or confirmation numbers received via email for this account: Lastly, to increase your chances of a quick resolution to your request, follow the tips below the best that you can: 1. Be sure to submit as much information in your initial ticket as possible. For obvious reasons, each Player Support Specialist's request for more information will delay the resolution of the issue. 2. Be respectful and polite in your correspondences with Riot Support. (They're doing their best to help you!) 3. Try not create a new ticket or respond to an existing ticket before a Player Support Specialist has had the chance to review your request. New tickets/replies may bump your ticket back to the bottom of the queue, thus increasing the amount of time before a Player Support Specialist is able to review your ticket. I know that there are quite a bit of steps listed above, so if you have any questions, please don't hesitate to ask. Best of luck!
: Is Overwolf Replay HUD (3rd party program) allowed?
It's allowed! If Riot's stance on this application changes, they'll make an announcement and give out warnings/notifications before punishing players.
: Can someone gift me 46 rp ?
Hey schipvaart, Because this is an account-specific inquiry, Riot can't really help you out here; however, you do have a much better chance of getting a Rioter's attention by [**submitting a ticket to Riot Games Player Support**](https://support.riotgames.com/hc/en-us)! As you submit your request, here are some tips that will hopefully get you that extra bit of RP to use in the store: 1. Be sure to submit as much information in your initial ticket as possible. For obvious reasons, each Player Support Specialist's request for more information will delay the resolution of the issue. 2. Be respectful and polite in your correspondences with Riot Support. (They're doing their best to help you!) 3. Try not create a new ticket or respond to an existing ticket before a Player Support Specialist has had the chance to review your request. New tickets/replies may bump your ticket back to the bottom of the queue, thus increasing the amount of time before a Player Support Specialist is able to review your ticket. Specifically regarding your RP request, keep in mind the following: 1. Player Support has no obligation to fulfill the request. 2. I've heard that you might have a much better chance of getting that extra amount of RP if you submit a drawing of a champion or a skin that you've created! 3. If you do get an RP grant, there's no double dipping. These grants are given at maximum once per account per lifetime. **If you're unsure where to put your ticket in, just select:** [*I have a question about League of Legends/Riot Games.*] > [*Game and Features*] > [*General Questions*] With that being said, good luck!
MrA3m (EUW)
: This account has been banned :*(
As FurorDivinus27 mentioned, a reform card should be available both via email and in the client. If you'd like more clarification on your suspension if it's a behavior-related suspension, you can post a screenshot of the card(s) in the Player Behaviour sub-boards! http://boards.euw.leagueoflegends.com/en/c/player-behaviour-en
Distiler (EUNE)
: SkinPreview ok?
As far as I'm aware, while Riot is not currently going after individuals who use applications like SkinPreview, it is an application that violates the Terms of Use. Riot can crack down on these individuals; however, it's likely that warnings will be given out before any punishments are distributed. tl;dr: Use at your own risk!
: my account is stolen
Hey DOD kalista, It's more than likely that your account may have been compromised. As such, please take all of the steps below to regain control of your League of Legends account and reverse any unwanted actions that the individual who compromised your account may have taken: 1. Run a complete anti-virus scan on your computer and remove any malware that is detected. If you don't have an anti-virus program, I recommend downloading either [**MalwareBytes Free**](https://www.malwarebytes.org/mwb-download/) or [**ESET NOD32 with a free 30 day trial**](http://download.eset.com/special/live-installer/us/eset_nod32_antivirus_live_installer.exe). Either or should be able to get the job done. 2. Once the scans have run and any detections are removed, change any accounts/passwords that you believe may have been compromised. This may include your email account(s), League of Legends account (if you still have access to it; if not, skip to the "Submitting a ticket" step), and Riot Games Player Support account if you already have one. You can change your League of Legends password by going to the [**League of Legends account area**](https://account.leagueoflegends.com/na/en/protect) in the top-right corner of this page. Click on your summoner name, and select "Settings". In the box that comes up, click "Change Password" and follow said steps. (Make sure that your email account is secure before doing this step, as a confirmation email will be sent to the corresponding email account.) 3. Now that your accounts are secure, it's time to contact Riot Games Player Support to deal with the unauthorized actions on your account and/or recovering your account. >#Submitting a Ticket To contact Riot Games Player Support, you'll need to [**submit a ticket on the Riot Games Support website**](https://support.riotgames.com/hc/en-us). In the ticket, please submit the following information along with whatever information you can provide about your situation: **[NOTE: DO NOT POST THIS INFORMATION ON THE BOARDS. SUBMIT THEM IN A TICKET!]** >Account Name (the name you log into the LoL client with): Summoner Name (the name your friends see in-game): The server you play on (NA, EU-West or EU-Nordic/East): When was the last time that you had access to the account (Month/Day/Year): Creation date of the account (Month and Year): Original email address used to register the account: Location where you registered the account (City and Country): List of locations that you have played on this account(City and Country): Last IP address used to play League of Legends - http://whatsmyip.net/ Internet Service Provider (ISP)/Internet Carrier when registering the account: Other people who have ever had access to the account: How did you first come into possession of the account: If Applicable: >Location of RP purchases (City and Country): Approximate dates of most recent RP purchases: Email address linked to PayPal account: Unique PayPal transaction IDs associated with purchase(s): Phone number(s), mobile provider, and country used for SMS transactions: Any PaySafe Card PIN/Transaction IDs: Any Prepaid RP card PINs: The last 4 digits and expiration date of any credit card(s) used to purchase RP: Any transaction or confirmation numbers received via email for this account: Lastly, to increase your chances of a quick resolution to your request, follow the tips below the best that you can: 1. Be sure to submit as much information in your initial ticket as possible. For obvious reasons, each Player Support Specialist's request for more information will delay the resolution of the issue. 2. Be respectful and polite in your correspondences with Riot Support. (They're doing their best to help you!) 3. Try not create a new ticket or respond to an existing ticket before a Player Support Specialist has had the chance to review your request. New tickets/replies may bump your ticket back to the bottom of the queue, thus increasing the amount of time before a Player Support Specialist is able to review your ticket. I know that there are quite a bit of steps listed above, so if you have any questions, please don't hesitate to ask. Best of luck!
Axaw (EUW)
: [Resolved]EUW update error "unspecified error occurred. Please check the logs for more information."
Greetings Axaw, Please try the solutions in the thread linked below and let me know if anything works for you. http://boards.oce.leagueoflegends.com/en/c/help-support-oce/PuEpZLzo-having-patching-issues-try-these-solutions
: Hello
Hey Raga The Best, Because this is an account-specific inquiry, Riot can't really help you out here; however, you do have a much better chance of getting a Rioter's attention by [**submitting a ticket to Riot Games Player Support**](https://support.riotgames.com/hc/en-us)! As you submit your request, here are some tips that will hopefully get you that extra bit of RP to use in the store: 1. Be sure to submit as much information in your initial ticket as possible. For obvious reasons, each Player Support Specialist's request for more information will delay the resolution of the issue. 2. Be respectful and polite in your correspondences with Riot Support. (They're doing their best to help you!) 3. Try not create a new ticket or respond to an existing ticket before a Player Support Specialist has had the chance to review your request. New tickets/replies may bump your ticket back to the bottom of the queue, thus increasing the amount of time before a Player Support Specialist is able to review your ticket. Specifically regarding your RP request, keep in mind the following: 1. Player Support has no obligation to fulfill the request. 2. I've heard that you might have a much better chance of getting that extra amount of RP if you submit a drawing of a champion or a skin that you've created! 3. If you do get an RP grant, there's no double dipping. These grants are given at maximum once per account per lifetime. **If you're unsure where to put your ticket in, just select:** [*I have a question about League of Legends/Riot Games.*] > [*Game and Features*] > [*General Questions*] With that being said, good luck!
xVivin (EUW)
: Account stolen
Hey xVivin, It's more than likely that your account may have been compromised. As such, please take all of the steps below to regain control of your League of Legends account and reverse any unwanted actions that the individual who compromised your account may have taken: 1. Run a complete anti-virus scan on your computer and remove any malware that is detected. If you don't have an anti-virus program, I recommend downloading either [**MalwareBytes Free**](https://www.malwarebytes.org/mwb-download/) or [**ESET NOD32 with a free 30 day trial**](http://download.eset.com/special/live-installer/us/eset_nod32_antivirus_live_installer.exe). Either or should be able to get the job done. 2. Once the scans have run and any detections are removed, change any accounts/passwords that you believe may have been compromised. This may include your email account(s), League of Legends account (if you still have access to it; if not, skip to the "Submitting a ticket" step), and Riot Games Player Support account if you already have one. You can change your League of Legends password by going to the [**League of Legends account area**](https://account.leagueoflegends.com/na/en/protect) in the top-right corner of this page. Click on your summoner name, and select "Settings". In the box that comes up, click "Change Password" and follow said steps. (Make sure that your email account is secure before doing this step, as a confirmation email will be sent to the corresponding email account.) 3. Now that your accounts are secure, it's time to contact Riot Games Player Support to deal with the unauthorized actions on your account and/or recovering your account. >#Submitting a Ticket To contact Riot Games Player Support, you'll need to [**submit a ticket on the Riot Games Support website**](https://support.riotgames.com/hc/en-us). In the ticket, please submit the following information along with whatever information you can provide about your situation: **[NOTE: DO NOT POST THIS INFORMATION ON THE BOARDS. SUBMIT THEM IN A TICKET!]** >Account Name (the name you log into the LoL client with): Summoner Name (the name your friends see in-game): The server you play on (NA, EU-West or EU-Nordic/East): When was the last time that you had access to the account (Month/Day/Year): Creation date of the account (Month and Year): Original email address used to register the account: Location where you registered the account (City and Country): List of locations that you have played on this account(City and Country): Last IP address used to play League of Legends - http://whatsmyip.net/ Internet Service Provider (ISP)/Internet Carrier when registering the account: Other people who have ever had access to the account: How did you first come into possession of the account: If Applicable: >Location of RP purchases (City and Country): Approximate dates of most recent RP purchases: Email address linked to PayPal account: Unique PayPal transaction IDs associated with purchase(s): Phone number(s), mobile provider, and country used for SMS transactions: Any PaySafe Card PIN/Transaction IDs: Any Prepaid RP card PINs: The last 4 digits and expiration date of any credit card(s) used to purchase RP: Any transaction or confirmation numbers received via email for this account: Lastly, to increase your chances of a quick resolution to your request, follow the tips below the best that you can: 1. Be sure to submit as much information in your initial ticket as possible. For obvious reasons, each Player Support Specialist's request for more information will delay the resolution of the issue. 2. Be respectful and polite in your correspondences with Riot Support. (They're doing their best to help you!) 3. Try not create a new ticket or respond to an existing ticket before a Player Support Specialist has had the chance to review your request. New tickets/replies may bump your ticket back to the bottom of the queue, thus increasing the amount of time before a Player Support Specialist is able to review your ticket. I know that there are quite a bit of steps listed above, so if you have any questions, please don't hesitate to ask. Best of luck!
paultrik (EUNE)
: game settings
Hey paultrik, If you want to change your in-game settings while you're not in-game, you can modify the configuration file located in your League of Legends/config folder [game.cfg]. Be sure to back up your file before making any changes. If you need any help changing a specific setting, don't hesitate to ask!
: Cant go on oceanic servers
Hey I Main Ezreal, It's possible this may have been related to downtime for the 5.24 patch. It appears the servers are back up, so I encourage him to try logging in again.
Insipiens (EUW)
: Alistar youtube subscription promotion
Hey Insipiens, Unfortunately, there is currently an issue with the platform for redeeming the skin, so we’ll have to go the more manual route instead. To obtain the Unchained Alistar skin for subscribing to the League of Legends YouTube channel, you can either [**submit a ticket to Riot Games Player Support**](https://support.riotgames.com/hc/en-us) or tweet out to [**@RiotSupport**](https://twitter.com/RiotSupport) regarding your request! If you choose to submit a ticket, here are some tips that will reduce the amount of time before you join the Rift with your new Alistar skin! 1. Create an account on the Riot Games Support website. It'll save you a lot of time in the future and keep your requests organized and easier to find/access. 2. Be sure to submit as much information in your initial ticket as possible. For obvious reasons, each Player Support Specialist's request for more information will delay the resolution of the issue. 3. Be respectful and polite in your correspondences with Riot Support. (They're doing their best to help you!) 4. Try not create a new ticket or respond to an existing ticket before a Player Support Specialist has had the chance to review your request. New tickets/replies may bump your ticket back to the bottom of the queue, thus increasing the amount of time before a Player Support Specialist is able to review your ticket. **If you're unsure where to put your ticket in, just select:** [*I have a question about League of Legends/Riot Games.*] > [*Game and Features*] > [*General Questions*] If you have any additional questions, please let me know. Good luck!
Dola (EUNE)
: film the match
Hey dolaaq, If you're looking to save a replay of a match, I would recommend using either [**Replay.GG**](http://www.replay.gg/) or [**SkinSpotlights Replays**](http://www.skinspotlights.com/p/skinspotlights-replays.html). Both applications are within the Terms of Use and okay to use. If you're looking to record a match and/or record a spectate stream, I would recommend using [**Open Broadcaster Software (OBS)**](https://obsproject.com/). It's free and does the job perfectly!

Wuks

Level 32 (EUNE)
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