BaasDirk (EUW)
: Resolved the Issue, a clean reinstall is all it took.
> [{quoted}](name=BaasDirk,realm=EUW,application-id=eZuvYsEr,discussion-id=eAK4fFZn,comment-id=00000001,timestamp=2019-02-13T06:52:28.657+0000) > > Resolved the Issue, a clean reinstall is all it took. Awesome, glad to hear that the reinstall did the trick. {{sticker:sg-ahri-2}}
: > [{quoted}](name=Radkus,realm=EUW,application-id=eZuvYsEr,discussion-id=vswkRX7s,comment-id=0000,timestamp=2019-02-11T11:33:47.765+0000) > > Hey! > > I did some magic behind the scenes and it should look fine now. > {{sticker:slayer-jinx-wink}} Thank you very much, it's working now!
You're welcome! {{sticker:sg-ezreal}}
BaasDirk (EUW)
: Critical error
Hey, usually this error is caused by a lot of things like: - Faulty antivirus programs; - [Overlays](; - Malware or something nefarious (just in case, run a malware scan with something like [Malwarebytes](, it does wonders); - Corrupted game files (a reinstall should do); - Virtual machines. If you've ruled out all of the above, you can share the dump files & some [Hextech Repair Tool logs]( with my colleagues from the [Player Support through a ticket]( since they can help you solve it. :) See you there!
: Boards profile is not updating.
Hey! I did some magic behind the scenes and it should look fine now. {{sticker:slayer-jinx-wink}}
Saileukou (EUW)
: How can I share a crash TMP with the development team?
You can share it with my colleagues from [the Player Support through a ticket]( since they can help you solve it. :) See you there! {{sticker:slayer-jinx-wink}}
MrBirdman (EUW)
: Oh and here's a list of the internet providers (polish league support)
Yep, seems like Multimedia Polska is experiencing most of the issues
: Infinite Authenticating
Hey, Radkus here from Player Support dropping by. From 16:00 GMT we're receiving a bunch of reports related to multiple Polish Internet Service Providers experiencing some issues when they're trying to connect to our servers. For the moment, you can try to reach out to your ISP to check things out since it might an issue related to them.
Kurotsu (EUW)
: I wish we could make our posts look this pretty when we write in the forums All I can do is --- This line (I think that's all I can do)
Hey friend, you can make your posts pretty by trying some of the things from [this guide]( {{sticker:sg-ahri-2}}
Valyrian (EUW)
: Hello guys, sorry if im being ignorant here, but i ran into an issue since the pre-season started and im not sure if this is a bug, a client problem or is it supposed to be like this. In the print below you can see what im facing, when i click my "Ranked" button it doesnt show anything besides the loading circle, forever, i tried to wait and it just never shows. I cant understand why so please enlighten me if you will. Thanks.
Radkus here from the Tech Team. This issue is actually under our radar for a fix and this will be resolved soon so stay tuned and check the bug fixes in the patch notes.
: A "thank you" to Riot Support
Thanks! {{sticker:sg-ahri-2}}
: new event
Sorry about that, the timezones messed up. The correct times are: 01:00 BST Thursday, October 25 - 10:00 GMT Saturday, November 3
: Halloween Event
Hello friend, Sorry for the confusion, it was indeed a timezone error. The correct time should be: 01:00 BST Thursday, October 25 - 10:00 GMT Saturday, November 3 as mentioned in the website. Have an awesome day!
John1258 (EUW)
: thanks for the information
Shinkoi (EUW)
: There is only 2 hidden missions or is there any more? if they are more how do we unlock them? :o because i really want a golden chromas, and i don't want to miss something
There are only two hidden missions and you can unlock Summoner Icons for 30 and 50 games watched. :)
PaladinNO (EUNE)
: Considering this event lasts pretty much up until Christmas, when will the next Blue Essence Emporium be? They said they would be bi-annual, and it's just about been 6 months now.
Sorry but I can't discuss any details about any future promos such as Blue Essence Emporium. :( Promotions like this one are still subject to change and I don't want to create any false expectations or disappointment in any way. However, stay tuned for any news on the website since these are announced in advance so you can properly prepare beforehand. {{sticker:slayer-jinx-wink}}
: It's better to leave your computer on to watch the stream and let some videos play in the background when you're using it in the afternoon or evening. This worked for me at least.
> [{quoted}](name=Wortelsapjuh,realm=EUW,application-id=eZuvYsEr,discussion-id=gjAkE7fc,comment-id=00030000,timestamp=2018-10-07T11:44:38.699+0000) > > It's better to leave your computer on to watch the stream and let some videos play in the background when you're using it in the afternoon or evening. This worked for me at least. ^ This guy knows what's up. As I mentioned this is something we can’t provide info, so you’ll need to keep track of the games you watched by yourself.
: > Oh noes! I accidentally crafted the wrong Chroma. Can I get my tokens back? I have a question. Does this also work for hextech crafting? Since a year ago (or so), I got a Professor Ryze skinshard, but stupid & dumb me, I pressed on the disenchant button instead of the upgrade button..
Not entirely sure if it's possible cause it depends on the case, however, you can write a ticket to our [Support]( and they can check if it's possible or not. :) Have a good day!
: You're not gonna get 300 tokens for watching a game. There is no mission like that.
Indeed, there is no mission like that. However if you refer to the Watch & Earn IV that grants Blue Essence, you just need to watch at least 15 minutes of a Live game or VoDs. :)
Mas17 (EUW)
: Yep, saw it, it just wasn't even out at the time x) And the link is still broken :V
Fixed it, seems that I broke it by mistake. Sorry for that. :) As for the mission, yep it's mentioned in the End of Season page.
: > [{quoted}](name=LaurBBoy,realm=EUNE,application-id=eZuvYsEr,discussion-id=gjAkE7fc,comment-id=0004,timestamp=2018-10-06T13:22:22.341+0000) > > Do VODs count for the secret missions? Yes :)
: Hiya! I was just wondering if the Worlds Pass allows us to collect tokens after October? I'm not sure if that stops on October 23rd or November and I've got my eyes set on the Kai'Sa prestige skin :D
Hey! You can grab tokens until the pass expires on November 20, 2018. ^^ GL;HF!
PaladinNO (EUNE)
: I watch the stream now, and I just get the message: >SOMETHING WENT WRONG WITH REWARDS—TRY REFRESHING What's happening here? I've tried refreshing 3 times, and it all worked flawlessly all the other days.
Hey there, It seems that there was an issue with the website not granting the rewards properly, but don't worry it should be fixed now! {{sticker:slayer-jinx-wink}}
jogga44 (EUW)
: if I joined the stream in the middle of the game and watched more than 15mins, does it count as watched game for the secret mission? same question with VODS
Yep, totally! As long as you watch at least 15 minutes a live game or VoD you're going to get'em. ^_^
: Pretty sure you have to own the normal skin to use the Prestige Chroma.
Nope, not really. They are *two different* skins, think of it like the Lancer Paragon & Lancer Rogue Blitzcrank so you can own one without the other. ^^
aaaaaaaaa (EUW)
: Will I be able to get rewards when my account is on EUW but when I click "" it automatically puts me into ""?
Hey, The region doesn't really matter in the link - I used the EUNE site & got the rewards. ^_^
Story Time (EUNE)
: I have a question about the Pop Star Event.Are the skin going to be only purchasable in Hextech Craft? And if yes do we need World Pass to get them?
Hey friend, The Prestige skin and the normal skin are totally different skins, it's not just a Chroma. The Prestige one includes all new VFX/Splash/etc. So the normal skin will be purchasable with RP, on the other hand the Prestige one will only be unlockable with Tokens.
l NØX l (EUW)
: i want to get 3 gold chromas and the kai'sa skin too , i im half away , so the question is , when is the end date of collecting tokens with worlds pass? , thanks in advance for answering
Hey friend, The end date for earning tokens by playing games should be the one when the Worlds Pass expires - November 20, 2018 at 07:59 GMT
: If I open 50 tabs with different VODS, does that automatically give me the 'secret' icon or does it only register one?
> [{quoted}](name=Wortelsapjuh,realm=EUW,application-id=eZuvYsEr,discussion-id=gjAkE7fc,comment-id=0001,timestamp=2018-10-04T15:08:30.081+0000) > > If I open 50 tabs with different VODS, does that automatically give me the 'secret' icon or does it only register one? That's a good idea but it won't work, it will register only one game.
Rioter Comments
Rioter Comments
DerDzvero (EUW)
: With all due respect, how many forum posts and leaving customers you'd like to see, before changing the LoL client and game behavior to not fall under "Malware/Virus" definition? Please don't see that as impolite remark, but the way both applications work they really deserve to be blocked by any respectful security app. Advanced tech gamers will always manage to find a workaround, but I doubt that's what you aim at. Also there is a limit to which we all would agree to shut down security features and turn our PCs into dumb consoles, for the sake of being able to run one game...unreliably. Just browse forums.. Just my 2 cents.
Hey DerDzvero, The issue regarding this one is that the Core Isolation or (Lsaiso.exe) is using a lot of CPU across the board. Here's a Microsoft article that explains the issue: > Regarding the feature, is not a "critical" process and it won't mean that you're making your PC vulnerable. Also it's quite known to cause compatibility issues across the board and not only with League. The high loading time is just the side effect of it. Check [@Eambo's response]( since he details it a lot better.
: Reconnect Screen after Champion Select
Hey guys, We're currently looking into this issue and it seems to be related to some changes shipped in the latest Windows 10 builds (17735 and above). In order to pinpoint the exact source of the issue, we're gonna need some .dmp files from you. Here's a quick rundown on how to gather that: >- Download the []( file. - Extract the contents of the zip file to your desktop or folder of your choice. - Right-click on setup.bat and select Run As Administrator. (Alternatively, you can start a new instance of the Command Prompt by right-clicking on it and selecting Run As Administrator, then navigating to the folder containing setup.bat and executing the command setup.bat.) - The prompt should say that procdump.exe has been set as the just-in-time debugger. - Join a custom game or practice tool to launch the game again. - If the game fails to launch, one or more new .dmp files will appear in the folder where you extracted setup.bat and procdump.exe. - Upload the dump file(s) to a file hosting service like Dropbox or Google Drive. - Make sure access permissions for the hosted file are set to Public, so that we can view them. - Link the dump file(s) in a [Support ticket](, providing a description of your problem with as many details as possible or simply link this post. Be sure to include the Windows 10 version you're using in the title. In the meantime, you can resort to a rollback of the Windows Update (17134 should be Spring Creator Update). Here's a quick guide on how to do that: >1. Press Start and choose Settings. 2. Enter Updates and Security. 3. Choose the Recovery Tab. 4. Clip or tap the "Get Started button" under "Go back to an earlier build" to uninstall the current build of Windows 10 and go back to the one you're using. Keep in mind that this is just a workaround & we are looking to fix this as soon as possible.
lsotope (EUW)
: Client issues 8.16 - Load screen times.
Hey guys, We might have found one cause of this issue. Windows Defender has a feature called "Core Isolation" that might cause high loading times or [**high CPU usage**]( This feature is used to prevent malicious code from accessing high-security processes in case of an attack. It's not an essential security feature but it's nice to have. *Keep in mind that this only applies if you have Windows 10 on your rig so if you're running into this issue on another OS feel free to open up a [support ticket]( to us and one of my colleagues will take over.* *** To disable this feature: >- Go to Start, and search for "Windows Defender Security Center" - Go to the "Device Security" area - Find "Core Isolation" - Turn this off - Apply, then restart your PC to complete the disable. *** Again, this is just one of the causes for this specific issue and we're continuing to investigate.
Zoe RuIe34 (EUNE)
: Good work {{sticker:slayer-pantheon-thumbs}}
Thanks! {{sticker:slayer-pantheon-thumbs}}
xelax90 (EUW)
: I also have the trojan Issue and I am using Sophos
Yep, seems like it's picking up League as false positive. We're currently looking into this and meanwhile you can disable [On-access scanning](
: What About the trojan issue? Cant get the patch done because of that..
Are you using by any chance Sophos antivirus?
Rioter Comments
: So if I play on Friday but lose a game, do i need new tickets to start on Saturday or do the same tickets still count for the whole weekend?
Hey! Answered the question in this [comment]( :)
Ganje00 (EUNE)
: If i put 5 ticket in Friday, do i need to put tickets again for Saturday or not ? {{champion:44}}
Hey mate, There are two scenarios here: > - If you win the full bracket for Friday, you don't need to submit tickets for Saturday. - If you lose on Friday and you want to re-enter on Saturday, you'll have to submit tickets again. Basically, you need to submit tickets per entrance so if you're knocked out in one day and you want to enter the next day, you'll have to submit new tickets. {{item:3026}}
Va1kiren (EUW)
: does not work! so I can't get a ticket! {{sticker:sg-ahri-1}}
> [{quoted}](name=Va1kiren,realm=EUW,application-id=eZuvYsEr,discussion-id=jn5jF5uj,comment-id=0006000000000001,timestamp=2018-05-23T07:30:34.142+0000) > > does not work! so I can't get a ticket! > {{sticker:sg-ahri-1}} Sorry about that, should work now - check the known issues part of the post
: Hello rito, I really want to join my friend in clash but i cant join, for some reason it gives me some connection error ( is what i get to see) i have send a bugg report but i just want to know how to fix it or want to get it fixxed. I have tried waiting, restarting, declining and it doesnt work for other invites either, so i think i have done everything i can. hope it gets fixed soon.
Thanks for the catch, the issue should be resolved now. If it still happens, please reply here.
altprof (EUW)
: Rito just ignoring obvious troubles with broken sms verification and did nothing to fix it. It's not even in know issue section. What a joke. One of the easiest thing to do, that almost every app/site/game has nowadays and spaghetti coders can't even copy-paste working version. Just wow.
Hey mate, Sorry to hear that the SMS verification doesn't work out for you. Please check out for the F.A.Q section in this post and follow the steps from there. :)
: please respond , there was a discord server for clash beta , it was really good and helpful , anyone have links ??????? is it still alive ???? i dislike that not helpful
Unfortunately, we won't have a Discord channel this time. :( Also if you want to find players for your team or join a team, check out our [Clash Recruitment Board](
raulbro (EUW)
: hey i dont have a mobile number what about that ? this is really stupid i also wannt to clash but i cant pls help
Sorry to hear about that. :( We've introduced SMS verification as a measure against smurfing or situations where players are joining the tournament on multiple accounts. As you know, smurfing is something we take **very** seriously in Clash and this was made for keeping all fair and competitive.
: Don't use Chrome to do so, use another browser and it'll work! :)
> [{quoted}](name=FlyingDarkness,realm=EUW,application-id=eZuvYsEr,discussion-id=jn5jF5uj,comment-id=00060000,timestamp=2018-05-22T07:56:46.561+0000) > > Don't use Chrome to do so, use another browser and it'll work! :) Indeed! Also you can use incognito mode or clear cache & cookies in Chrome before doing it.
Furrybear (EUW)
: is it still possible to earn tickets even though you're honor lvl0-1 ? just wanted to know if i can save them up or not while i try to get into lvl 2
Hey, Yes! You can earn tickets even though you're honor restricted and you can save them for later. {{sticker:slayer-jinx-catface}}
: Will there be tournaments in the weekdays? Those guys who cannot play at the weekends - are they doomed forever?
> [{quoted}](name=Miahoo Mia,realm=EUW,application-id=eZuvYsEr,discussion-id=jn5jF5uj,comment-id=0013,timestamp=2018-05-21T19:06:53.462+0000) > > Will there be tournaments in the weekdays? > Those guys who cannot play at the weekends - are they doomed forever? Currently we don't have any Clash tournaments planned during the weekdays, we run it on the weekends from Friday to Sunday. You can check the schedule & the dates of the first four tournaments [here](
: I can't seem to verify with my phone number. I tried everything but I just don't get the sms. Might it have something to do with me being in another country than my phone number is from? Please help me :(
If you still have issues with verifying your phone number, please reach out to us through a [ticket]( with the following info: > * Phone Number * Screenshot of the error (if you get any) Don't worry, one of my colleagues will help you out.
: I was wondering, If I use the 5 ticket premium on day one, but we lose that day, do I lose my tickets too? aka do I need a new ticket to enter again if we lost on the day before (since you kind of re-enter)?
Hey mate, Yes, you're going to spend the tickets for each entry. So in your case, you're going to have a premium entry on day one and if you lose the 4-team bracket, you're going to get the [reward]( based on your performance. If you want to re-enter you're going to have to buy a new ticket. :)
cronikz (EUW)
: Every player needs a rank. Does it mean SoloQ Rank or is FlexQ also good enough?
Hey mate, If you've completed your placements in any of the ranked queues on Summoner's Rift (Flex or Solo) you should be able to compete in Clash. You should find out more about team creation in [here](


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