: {{sticker:zombie-nunu-tears}} Will you be giving the eulogy for the legacy client?
> [{quoted}](name=Absolute Zen,realm=EUW,application-id=ETj6EdvQ,discussion-id=N4zMLzp9,comment-id=00000000,timestamp=2017-03-27T10:07:09.862+0000) > > {{sticker:zombie-nunu-tears}} > Will you be giving the eulogy for the legacy client? "Rest in Pepperino" - Riot Eambo, 2017.
: Sending a gift mystery skin on the legacy client
Hi Sensei Mufasa, It's fairly unlikely that this issue will get fixed, as the legacy client will soon be fully replaced by the newer client. The recipient should still receive a popup informing them of their mystery skin when they log in however - so it's strange if your friends missed or were unaware of that. Regardless though, the legacy client is going away, so there won't be much development going into it I'm afraid.
roekie321 (EUW)
: Universe lore typing error
Hi roekie321, Ply is a word in and of itself - this is not meant to be play :-) A few google definitions of the word: . work steadily with (a tool). > "a tailor delicately plying his needle" synonyms: use, wield, work, work with, employ, operate, utilize, manipulate, handle > "the gondolier plied his single oar" work steadily at (one's business or trade). > "for three years he plied a profitable export trade between England and Australia" synonyms: engage in, carry on, be engaged in, pursue, conduct, follow, practise, work at, occupy oneself with, busy oneself with; archaicprosecute > "for three years he plied a profitable export trade" Edit: Jesperr101 beat me to it ^^
Rèukyr (EUNE)
: [Patch 7.6] Xin Zhao will stop auto-attacking after killing an target with Q
Hey all, This issue was specifically to do with Auto Attack modifiers - and a fix has now been deployed :-)
Ranevolt (EUW)
: Update: Saudi Arabia's "Zain" has League's Login Servers Blocked?
Hey Ranevolt, this is really good to hear! I actually reached out to Zain's support via twitter but didn't get a response, so super glad to hear you guys are back up and running ^_^
Bullsnail (EUNE)
: Where is that option for shutting down Client while in game?
Hey guys, This is a part of the "low spec mode" for now - if you enable low spec mode the client will close itself in the background during game, and start itself up again afterwards. Long term plan is to split this out from low spec mode so you can toggle it independently, but right now it's only part of low spec (lovingly also called potato mode)
: will the time to buy them get extended, because its bugged atm ?
> [{quoted}](name=StormbringerLoki,realm=EUW,application-id=eZuvYsEr,discussion-id=ddoE6TtA,comment-id=000500000001,timestamp=2017-03-23T16:01:40.642+0000) > > will the time to buy them get extended, because its bugged atm ? These sales should no longer be bugged, what issue are you experiencing? They are up for advertised prices and have been for at least the past 24 hours.
: > [{quoted}](name=revengingangel,realm=EUW,application-id=ETj6EdvQ,discussion-id=T6TAwE2p,comment-id=0000,timestamp=2017-03-22T16:39:02.913+0000) > > Do you already have the warring kingdoms skin? Cause the skin itself is NOT available for IP, only the colour variations for that skin. Yep I got that skin. But besides that I should see the chroma's to buy in IP anyway. :(
> [{quoted}](name=BaymaXinosaurus,realm=EUW,application-id=ETj6EdvQ,discussion-id=T6TAwE2p,comment-id=00000001,timestamp=2017-03-22T18:00:56.680+0000) > > Yep I got that skin. But besides that I should see the chroma's to buy in IP anyway. :( Hey BaymaXinosaurus, If you check now those chroma's should now be available for IP - we were experiencing issues with the sales earlier today which we have worked around for now :-)
: I have to own skin first to buy any chroma variations? For example I must have cottontail teemo first to get aquamarine cottontail teemo? Please tell me you did not make it like this...
> [{quoted}](name=Truenamekian,realm=EUW,application-id=eZuvYsEr,discussion-id=ddoE6TtA,comment-id=00050000000000000000,timestamp=2017-03-22T16:15:19.430+0000) > > I have to own skin first to buy any chroma variations? For example I must have cottontail teemo first to get aquamarine cottontail teemo? Please tell me you did not make it like this... Yes, the chroma's are modifications of the existing skin. So for example, if a skin costs 975RP - it's would be a bit odd for us to offer it for 2000IP. Chroma's are a palette and colour change of existing content - whether that be a base champion, or a skin, you need to own the original. (In the same way you need to own a champion to modify it with a skin, you need to own a skin to modify it with a Chroma)
Makos (EUNE)
: I just spent all of my IP on riven chromas because all of the other IP listed ones were for skins that I didn't own... I want my IP back please, cottontail teemo and arcade mf are skins i own...
> [{quoted}](name=Makos,realm=EUNE,application-id=eZuvYsEr,discussion-id=5204skci,comment-id=00060002,timestamp=2017-03-22T15:54:10.407+0000) > > I just spent all of my IP on riven chromas because all of the other IP listed ones were for skins that I didn't own... > > I want my IP back please, cottontail teemo and arcade mf are skins i own... Hi Makos, Please [contact support](http://support.leagueoflegends.com) for assistance. Unfortunately account and billing issues cannot be handled on the boards.
kiwishrew (EUW)
: Thank you for clarifying!
> [{quoted}](name=kiwishrew,realm=EUW,application-id=eZuvYsEr,discussion-id=ddoE6TtA,comment-id=000500000000,timestamp=2017-03-22T15:51:09.117+0000) > > Thank you for clarifying! For now, we're going to keep them on the discount. This isn't intended but it's got things up and running while our store engineers investigate code fixes to get it working as intended. So for now, RP discounts are a whole 1% off but more importantly - we've got the IP sales up and running :-)
kiwishrew (EUW)
: Bumping this. You'd think Riot would be a little clearer about things like this
> [{quoted}](name=kiwishrew,realm=EUW,application-id=39gqIYVI,discussion-id=oic23jxp,comment-id=0000,timestamp=2017-03-22T15:35:59.641+0000) > > Bumping this. You'd think Riot would be a little clearer about things like this Hi Kiwishrew, I'd recommend keeping an eye on the [Red Tracker](https://boards.euw.leagueoflegends.com/en/redtracker) - unfortunately we can't reply to every single thread, but this is an issue we're working on.
kiwishrew (EUW)
: 1% off ONE of MF's chromas. Any reason for that specific chroma being on sale while the others aren't? https://gyazo.com/9b752bf3367be93deaf3c748aa87961f
> [{quoted}](name=kiwishrew,realm=EUW,application-id=eZuvYsEr,discussion-id=ddoE6TtA,comment-id=0005,timestamp=2017-03-22T15:28:24.864+0000) > > 1% off ONE of MF's chromas. Any reason for that specific chroma being on sale while the others aren't? > > https://gyazo.com/9b752bf3367be93deaf3c748aa87961f We're currently working on getting them all up and running - unfortunately there's a bug on the backend that is prevent certain sales from showing up while scheduled. Our engineers are currently checking some variables which is why you may see things change a little - the original prices and sales are what we plan on getting up and running. This is not something we do often (live triaging), but this is a scenario that hasn't came up before unfortunately :-(
Fake Masks (EUNE)
: Chroma IP purchase error
The IP errors have been fixed - we're still investigate the issue of some chroma's not showing their IP price - they haven't been forgotten or missed, we're still investigating :-)
Fake Masks (EUNE)
: Chroma IP purchase error
Hey guys, we're currently investigating some issues with the Chroma sales :-) Hold tight, and we'll update once we get things up and running.
Selpher (EUW)
: Nah, I am not pissed at all. If I've got It for real case - Its cool. My bad tho. I just got It after afk in practice tool with warning u know. And maybe Its just got It same time =) Ty for ur answer! =)
> [{quoted}](name=Selpher,realm=EUW,application-id=ETj6EdvQ,discussion-id=tkZ5QGG4,comment-id=0002,timestamp=2017-03-22T10:26:30.992+0000) > > Nah, I am not pissed at all. If I've got It for real case - Its cool. My bad tho. I just got It after afk in practice tool with warning u know. And maybe Its just got It same time =) Ty for ur answer! =) No problem! I wanted to check it out as it shouldn't be possible to get it in a custom or practice game (you might get a warning popup but it shouldn't trigger punishment) - so wanted to make sure this definitely wasn't happening and can confirm in this case it was a different game that triggered it :-)
Selpher (EUW)
: Leave buster vs Practice tool
Hi Selpher, I can confirm you were not punished for the practice mode game, but a different game where you were hit by LeaverBuster. While you may not always be flagged as "leaver", you can still get leaver points in the background for extended AFK's.
Supz (EUNE)
: I'm still confused where I can check what permament champions I have. I unlocked a lot of of champs using hextech reroll. Only way to find out is to try upgrade mastery using permanent?
> [{quoted}](name=Supz,realm=EUNE,application-id=eZuvYsEr,discussion-id=P27gLmWe,comment-id=00020000,timestamp=2017-03-22T09:39:45.292+0000) > > I'm still confused where I can check what permament champions I have. I unlocked a lot of of champs using hextech reroll. Only way to find out is to try upgrade mastery using permanent? If you click on my first image you can see what it looks like - it's got a gold border and different menu when you open it. The shards (non-permanents) don't have this :-)
4rchont (EUW)
: Do I lose my Champion if I use the "2 Mastery Tokens and 1 Champ Permanent" Option?
It's admittedly a little confusing in terminology, however a champion permanent looks like this: https://i.imgur.com/FolyXJj.png[/img] It is basically a rare token that allows you to instantly unlock a champion permanent - no essence required. Unlike champion shards, which look like this: https://i.imgur.com/4wwCJK1.png[/img] So as mentioned by FeuerfalkeFX - you can either use: - 2 Tokens + 500 essence OR - 2 Tokens + 1 champion permanent
Spoody (EUW)
: Riot's grammar is complete ass
As already mentioned, both are actually grammatically correct. Infact, [Oxford English Dictionary](https://en.oxforddictionaries.com/punctuation/apostrophe) recommends: > With personal names that end in -s: add an apostrophe plus s when you would naturally pronounce an extra s if you said the word out loud: Ziggs is called Ziggs, which is his personal name. I dunno about you guys, but I pronounce the "'s" when saying it aloud for the possessive form (IE: Ziggs-es, rather than just Ziggs) Therefore, going by Oxford English's rules, this is 100% correct :-) Even if incorrect I'm sure you could understand that it's a pregenerated list that most likely, as Shiwah mentioned, simply adds "'s" to show ownership at a level. It's not that the team went out of their way to write "Ziggs's" in this instance, it just happens to be the way it shows - which is still correct :-P
: > due to my wrist having issues for the last few months Well well well, what have you been doing...
> [{quoted}](name=FurorDivinus27,realm=EUW,application-id=NzaqEm3e,discussion-id=vUAumAsn,comment-id=00030000,timestamp=2017-03-21T07:01:54.798+0000) > > Well well well, what have you been doing... Physiotherapy mainly :-(
Zingan (EUNE)
: Do Riot employees even play this game?
My playtime has been unfortunately much less than I'd like due to my wrist having issues for the last few months - however we do indeed play. We also do indeed play the "new player experience" - most recently for example we had some of the live production team in NA visiting here in EU, and they created new accounts to play with. There's no doubt that the new player experience has some problems - some of them are being actively tackled on a continuing basis (bots) - and some of them require more thought and work (Tutorial and player behaviour). To answer the questions I guess: - Do we play? Yes - Do we play as new players? Yes - Are we aware of the New Player Experience being less than stellar? Yes I can't speak of what the plans are to tackle these issues as it's not something I'd be involved in, however it's not something we're oblivious to either.
House x33 (EUW)
: > [{quoted}](name=Riot Eambo,realm=EUW,application-id=39gqIYVI,discussion-id=pAIBNOJv,comment-id=0002,timestamp=2017-03-12T09:14:42.253+0000) > > ~~DotA can have voice chat but Graves can't have a...~~ > > Oh wait, I'm mismemeing. > > Voice Chat is on the roadmap as mentioned by Furor but there are other big projects in flight. I'd definitely like to think/hope there will be both individual mute options as well as opting out of voice chat entirely for those of you less inclined to join :-) Can't wait to be shouted/abused at from kids for no reason and a system that does not work properly to detect that.
> [{quoted}](name=House x33,realm=EUW,application-id=39gqIYVI,discussion-id=pAIBNOJv,comment-id=00020001,timestamp=2017-03-20T11:29:16.926+0000) > > Can't wait to be shouted/abused at from kids for no reason and a system that does not work properly to detect that. Not sure why you would opt in if that's what you expect it to be like. O.o
: DOTA CAN HAVE VOICE CHAT BUT LEAGUE CANT !
~~DotA can have voice chat but Graves can't have a...~~ Oh wait, I'm mismemeing. Voice Chat is on the roadmap as mentioned by Furor but there are other big projects in flight. I'd definitely like to think/hope there will be both individual mute options as well as opting out of voice chat entirely for those of you less inclined to join :-)
Jazzuo (EUW)
: Hi i have a question :) why in the world after i win 9 and lost 1 game in placements from silver 3 s6 i was placed at silver 4 ?????? Explain your stupid game to me cuz my mmr was at platinum 5 :)
> [{quoted}](name=Jazzuo,realm=EUW,application-id=eZuvYsEr,discussion-id=mGEEFtii,comment-id=00000001,timestamp=2017-03-11T21:48:06.642+0000) > > Hi i have a question :) why in the world after i win 9 and lost 1 game in placements from silver 3 s6 i was placed at silver 4 ?????? Explain your stupid game to me cuz my mmr was at platinum 5 :) Not quite sure I understand the question. If your MMR was at Plat 5, how were you in Silver 3 in Season 6? Also how do you know your MMR was plat 5 - as that information isn't displayed or disclosed anywhere? Using third party sites is as accurate as throwing a dart at a wheel of fortune and hoping it hits challenjour I'm afraid. If you were Silver 3 last season, it's expected you will drop at the start of the new season - Silver 4 is quite a small drop which was probably offset by your 9 wins 1 loss. If you've got platinum MMR, you'll have no problem climbing I'm sure - and you've got a whole season to do it :-)
: 1 GB update today?
Sounds like maybe some files were either missing or corrupt - changing region can sometimes trigger download of the languages for that region - although normally you'd need to select them (IE: Changing from EUW to EUNE while only having English selected shouldn't cause issues)
Jester94 (EUNE)
: http://imgur.com/yxe6l0l
> [{quoted}](name=Jester94,realm=EUNE,application-id=ETj6EdvQ,discussion-id=bXE8Hthh,comment-id=00010000,timestamp=2017-03-09T21:17:47.202+0000) > > http://imgur.com/yxe6l0l Those pings imply you are indeed getting around 70ms - although it looks like the second did not complete? Are you getting this higher ping 100% of the time or is it intermittent?
Jester94 (EUNE)
: New patch came with terrible pings
riot.pl is not a good place to ping for game traffic - that is a website that is not hosted where our game servers are. Please instead run traces as per [this article](https://support.riotgames.com/hc/en-us/articles/201752674-Network-System-and-League-of-Legends-Logs#wq2) to both EUNE IP's listed.
: Can't ping to back anymore.
This has just been fixed :-)
Jester94 (EUNE)
: New patch came with terrible pings
Hi Jester94, We do absolutely nothing on patches to adjust ping, latency, etc. - any timing is entirely coincidental. Without traces and information (ISP? Country? Previous ping? Is it 100% or just at certain times? etc.) it's pretty hard to suggest or do anything to assist :-(
: And here's me thinking that something is coming lmao
> [{quoted}](name=FurorDivinus27,realm=EUW,application-id=2BfrHbKG,discussion-id=HlUMaRYP,comment-id=00050000,timestamp=2017-03-09T18:48:04.233+0000) > > And here's me thinking that something is coming lmao Yeah as much as I hate to spoil the fun, this isn't indicative of any updates. Without trying to squash hopes and dreams, I want to make sure this doesn't end up as a freight train of hype that ends up smashing into a wall because we didn't explain what it actually meant :-P
GPet (EUW)
: Rito is confusing me again >,<
It's actually not very exciting. Summoner's Rift Update is the internal name for the map (back when it was updated in 2014/2015). Normally this is overridden by our more player friendly "Summoner's Rift (Normal)" or "Summoner's Rift (Ranked)" strings, but due to an issue these aren't displaying correctly.
: Warlord's Bloodlust 7.5 update not showing in mastery description?
Hey Bot Game Smurf, The change is indeed implemented, but due to a versioning error for EU English the changes didn't make it into the client in time :-( The teams are aware of this and it should be fixed next patch, however as mentioned this is purely a tooltip issue and the actual implemented changes are there while ingame.
Xisannity (EUW)
: Replays not available anymore? Why you do this to me? (WTF???)
Hi Xisannity, If you mean previous games, replays are only applicable for one patch. As we patched from 7.4 today to 7.5 - all previous replays no longer function due to the changes that happen each patch. You can read more about this restriction and other replay FAQ's [HERE](https://support.riotgames.com/hc/en-us/articles/234965248-Replays-FAQ-Pro-Tips)
kjono1 (EUW)
: Hello You should be able to set the hotkey in the ingame settings. *** Here how to do it: * Go into a game * it doesn't take too long so you can do this in a normal or go into custom if you wish. * click esc * go to hotkeys * open the communication tab * you should be able to see the retreat ping here * click the first box beside the retreat ping * type in the key/keys you want to bind it to, in your case type 'v' * click ok * exit the settings by pressing etc or the cross in the top right of the pop up * test it a couple times to make sure it works * play game :)
> [{quoted}](name=kjono1,realm=EUW,application-id=39gqIYVI,discussion-id=6G1m6Ppy,comment-id=0001,timestamp=2017-03-08T10:34:22.443+0000) > > Hello > > You should be able to set the hotkey in the ingame settings. > > *** > > Here how to do it: > > * Go into a game > * it doesn&#x27;t take too long so you can do this in a normal or go into custom if you wish. > * click esc > * go to hotkeys > * open the communication tab > * you should be able to see the retreat ping here > * click the first box beside the retreat ping > * type in the key/keys you want to bind it to, in your case type &#x27;v&#x27; > * click ok > * exit the settings by pressing etc or the cross in the top right of the pop up > * test it a couple times to make sure it works > * play game > > :) Unfortunately it's not the shortcut that seems to be the issue, while V is mapped correctly it is currently showing the normal ping, rather than the retreat ping :-(
Perilum (EUW)
: I can't play like this Eambo. Shame on you people. You failed us.
> [{quoted}](name=Perilum,realm=EUW,application-id=39gqIYVI,discussion-id=6G1m6Ppy,comment-id=00000001,timestamp=2017-03-08T10:21:04.465+0000) > > I can&#x27;t play like this Eambo. > Shame on you people. > You failed us. "You people"? Sounds very Riotist. Rude :-(
Zedazih (EUW)
: Why did you remove the V ping? (Retreat ping)
I don't believe this was an intentional change, but a bug with 7.5 unfortunately :-( For now, if you hold V and drag your mouse you can still open the smart ping wheel and use retreat pings etc. Takes a little getting used to, but I actually find it super useful to have all the pings in once place at a quick click ^^
: i just saw it rigth now that u answered me so can u pls tell me the amount of money i have to pay ?
> [{quoted}](name=xxXSc4ReCr0wXxx,realm=EUW,application-id=eZuvYsEr,discussion-id=ZKOuKJj7,comment-id=0001,timestamp=2017-03-07T23:43:59.492+0000) > > i just saw it rigth now that u answered me so can u pls tell me the amount of money i have to pay ? Hi xxXSc4ReCr0wXxx, As mentioned please contact support, account and billing issues cannot be handled on the boards I'm afraid.
: damn, i installed like 2.5 gigs so far , 7.5 more to go =/ FeelsBadMan {{champion:32}}
> [{quoted}](name=ChoclatePharaoh ,realm=EUW,application-id=2BfrHbKG,discussion-id=EEOenfvV,comment-id=00000000,timestamp=2017-03-07T06:22:48.295+0000) > > damn, i installed like 2.5 gigs so far , 7.5 more to go =/ > FeelsBadMan {{champion:32}} It's most likely not a full 10GB download (as we use compression), but yeah I think you've got a ways to go yet :-(
: How big is league of legends? (Disc space)
I've just recently reinstalled and it's around 9.11GB (That's with both the old client and the new client). Size should drop a little in the future when we deprecate AIR and remove the files (still a ways out yet), but for now it's close to 10GB yeah :-)
Judge (EUNE)
: There is a IP cap?
> [{quoted}](name=Judge,realm=EUNE,application-id=2BfrHbKG,discussion-id=tuHXBmQN,comment-id=00000000,timestamp=2017-03-06T19:33:18.780+0000) > > There is a IP cap? I mean...maybe? Somewhere? A totally uneducated guess would say it'd be either 2,147,483,647 (Limit of a 32-bit integer), or 9,223,372,036,854,775,80 (Limit of a 64-bit integer) Regardless I think it'll be a few years before we see anyone hit either of those numbers :-P
: 100 k IP on the new client?
100k isn't the cap, but once you hit over 100,000 it reduces it to "100k" as there's not enough space for it in some languages when expanded. IP continues to accrue as normal :-)
Stell (EUNE)
: thanks, it actually bothered me when i couldn't type the F word in chat :F
> [{quoted}](name=Stell,realm=EUNE,application-id=eZuvYsEr,discussion-id=0iErNsys,comment-id=00000000,timestamp=2017-03-06T18:36:32.207+0000) > > thanks, it actually bothered me when i couldn&#x27;t type the F word in chat :F We don't filter the F word. You can say "Fabulous" as much as you want. It's Taric approved. {{sticker:slayer-jinx-wink}}
Master Scar (EUNE)
: how to turn of language filter
Hi Master Scar, If you wish to engage in potty mouth behaviour, you can type "/chatfilter" ingame to toggle it on/off :-)
Guzma (EUW)
: Hey Eambo! Thanks for responding to me and for responding to my post on the VM forums, I acted a little foolishly and childishly, I really should act my age, even if I don't want to turn 24 this year!, but whenever I see issues with something I pay for I just have to act! I'm sure you and others feel the same way about this, just not as much as me haha. You did an excellent job, I'm back down to my 29-31 ping, but please let me know if you need me to run this test for you anyways, I'll be more than glad to if you need it, just let me know.
> [{quoted}](name=Guzma,realm=EUW,application-id=eZuvYsEr,discussion-id=G5ALhHzE,comment-id=00020002,timestamp=2017-03-06T15:14:26.302+0000) > > Hey Eambo! Thanks for responding to me and for responding to my post on the VM forums, I acted a little foolishly and childishly, I really should act my age, even if I don&#x27;t want to turn 24 this year!, but whenever I see issues with something I pay for I just have to act! I&#x27;m sure you and others feel the same way about this, just not as much as me haha. You did an excellent job, I&#x27;m back down to my 29-31 ping, but please let me know if you need me to run this test for you anyways, I&#x27;ll be more than glad to if you need it, just let me know. Glad to hear it's back to where it was! I do know the frustrations - as a previous VM customer, long time gamer, LoL player, previous broadband technician, and now a NOC tech - I've seen it from both sides regularly :-) It looks like a peering we have with Liberty Global in Amsterdam (again, parent company of VM) was being over-ridden by a third party - causing suboptimal routing to our servers. This looks to have now been resolved and your ping should hopefully be back to it's lower number! We'll keep an eye on things from our end and see if we can get confirmation of what action was taken, but hopefully we're in a good place now :-)
Rawrcakez (EUW)
: Hi Eambo, Below is the WinMTR result ; Thank you for your help on this, hopefully this can be resolved.
> [{quoted}](name=Rawrcakez,realm=EUW,application-id=eZuvYsEr,discussion-id=G5ALhHzE,comment-id=00020001,timestamp=2017-03-06T11:06:34.738+0000) > > Hi Eambo, > > Below is the WinMTR result ; > http://imgur.com/acMNFjR > > Thank you for your help on this, hopefully this can be resolved. Can you try a quick custom game and confirm if you're still seeing high ping? From the look of that trace you should actually be back to around 31ms O.o
Cedomir01 (EUNE)
: Riot did this on purpose i bet. How could something this simple get bugged?
> [{quoted}](name=Cedomir01,realm=EUNE,application-id=ETj6EdvQ,discussion-id=EYRRUZ0E,comment-id=0000,timestamp=2017-03-06T07:52:51.275+0000) > > Riot did this on purpose i bet. How could something this simple get bugged? For ARURF, the number of reroll points you get was doubled from normal. This isn't being handled very graciously, the limit is still 2 - however due to the double points it's possible to get a value for "3" :-) So while we reroll points being doubled was intentional, the incorrect display was not - and shouldn't occur once the points are returned to normal :-)
TraceOn (EUW)
: Game Crashing and giving bad ping since client update
Bad me double posting, but wanted to make sure this was seen ^_^ Good news! Liberty Global's NOC have got back to us. Unfortunately they're not seeing anything super obvious that is causing this (their traces show no latency or packet loss/congestion), so they've asked for further tests to assist. Can affected players please download [WinMTR](http://winmtr.net/) and run this against: prod.euw1.lol.riotgames.com Please run this for at least 100 packets sent, then upload a screenshot of the results for us to share :-) Thanks everyone!
Guzma (EUW)
: We as customers can't really force esculations either, I used to work at Virgin 2 years ago and advisors are only allowed to esculate if they can't solve the problem themselves, ideally what this means is, (because they're arrogant, trust me) they'll transfer you to 5 or more different agents over at broadband support before one of them gives up and actually esculates it to a manager, who will then email away to an even higher up, even then, it probably won't even get looked at because the infrastructure is garbage, and I doubt it has changed over the past 2 years. You guys are gonna have to try your hardest to get into contact with them please, I beg you, we can only do so much, I cannot play at 52 ping, I'm too used to my 29 ping.
> [{quoted}](name=Guzma,realm=EUW,application-id=eZuvYsEr,discussion-id=G5ALhHzE,comment-id=0000000000000000000000000001000000000000,timestamp=2017-03-05T20:31:27.580+0000) > > We as customers can&#x27;t really force esculations either, I used to work at Virgin 2 years ago and advisors are only allowed to esculate if they can&#x27;t solve the problem themselves, ideally what this means is, (because they&#x27;re arrogant, trust me) they&#x27;ll transfer you to 5 or more different agents over at broadband support before one of them gives up and actually esculates it to a manager, who will then email away to an even higher up, even then, it probably won&#x27;t even get looked at because the infrastructure is garbage, and I doubt it has changed over the past 2 years. You guys are gonna have to try your hardest to get into contact with them please, I beg you, we can only do so much, I cannot play at 52 ping, I&#x27;m too used to my 29 ping. I understand the frustration - I too was a Virgin Media customer when I lived in the UK, and frontline support often don't understand how a single game/website/etc. could be experiencing issues. However, one thing that always worked for me was using the forums as a form of "crowd sourcing" to show the issue was more than an individual problem. Virgin Media unfortunately don't advertise their NOC, so we have only the same channels that you guys have available - and a lot of ISP's refuse to work with us at a frontline level due to us not being customers. We've also attempted to get in touch with Liberty Global's NOC today, hopefully that will get us rolling :-) But again, the best thing for players to do right now is to contact VM on all available channels - spin up a community post and get numerous responses with "me too!"'s, tweet to them, contact their live support - whatever way we can show it's not an individual issue :-) As mentioned we're totally willing (and want!) to work with their NOC to assist in any way we can but we don't have the capability right now from our side :-(
otaku9kun (EUNE)
: weird file in user/documents
Hi otaku9kun, This is not something we would have any association with. It may have been a simple misclick downloaded the webpage (ctrl+s is save, which can save a browser page) - but if you have no knowledge of it I'd advise simply deleting it.
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Riot Eambo

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