: Why is my champion rotation stucked?
Yup, you'll have the new player champion rotation before level 11. This is a special champion rotation suited for newer players. Once you reach level 11, you'll unlock the free champion rotation that changes weekly. :)
1N0XI (EUW)
: I can't use free champions
Before you reach level 11, you'll have access to new player champion rotation. Free champion rotation unlocks at level 11 - so you have 1 more level to go! :) gl & hf
: Shard value changes
It applies to all types of shards: champion shards, skin shards, and ward skin shards. :)
Hulcsa (EUNE)
: Permanent ban
Hey Hulcsa, We took a quick look at your ticket and have provided a further update - please check your email/ticket for additional information.
Dück (EUW)
: LeagueClient.exe - System Error The programs can't start because BugSplat.dll is missing from your computer. Try reinstalling the program to fix this problem. LOL worked fine last night. I tried to look for solution on internet and i have used the Hextect repair kit but still no fix. I uninstalled everything and reinstall it all, it patches, i click launch and the same BugSplat error comes up. RIOT PLEASE HELP
When you used the [Hextech Repair Tool ](https://support.riotgames.com/hc/en-us/articles/224826367-Automated-Troubleshooting-Hextech-Repair-Tool), did you select the "clean uninstall" option before reinstalling? It looks like some files might be missing or damaged in your current installation, so I'd suggest trying to uninstall/reinstall through the HRT again.
: When I open the new client or try and start a game, it keeps changing my resolution automatically to 800 x 600, if I change it back it doesn't work. This is only happening with the new client. Anything I can do to make it stop?
There is a chance that this might be related to the recent resolution issue we're having. Try deleting your Config folder (it's at C:\Riot Games\League of Legends\ unless you installed the game somewhere else) and see if it helps. On a side note, this will reset your resolution, settings, and keybindings to default.
MART111 (EUNE)
: Did you fix the issue? Because I have the same problem atm, I sent a ticket but cba waiting for them to reply with a possible solution :|
This usually happens if your network doesn't have a solid/reliable connection to our matchmaking system. Try [these steps](https://support.riotgames.com/hc/en-us/articles/201752664-Troubleshooting-Connection-Issues) to improve your connection - It's a bit lengthy, but hopefully will get you sorted.
Ciezy (EUNE)
: There's an error keeps on flashing after i click the Lunch button.... please help
What does the error say, Ciezy? Will try to look into it once you provide more info.
: There is this BsSndRpt thing instead of the launcher please help me
This is related to a Bug Splat error. It typically means that your version of the client is critically failing somewhere. We have [a guide to fix these kind of crashes](https://support.riotgames.com/hc/en-us/articles/201761974), it's a beefy one but your best bet is to go through each of the steps listed in the article to fix the issue. Let me know how you get on.
: Hi, I couldn't find the "LeagueClient.exe" in the files. I also tried to run lol.launcher.admin.exe but nothing happends. I hope you can help me, Thanks!
If you can't find the LeagueClient.exe in the files, please grab our [Hextech Repair Tool](https://support.riotgames.com/hc/en-us/articles/224826367-Automated-Troubleshooting-Hextech-Repair-Tool) and reinstall the game with it. Make sure that the "Clean Uninstall" option is also selected before you start reinstalling.
FinnishYi (EUNE)
: If you can't go into game because of the DirectX issue, here's a fix: Worked out a temporary fix for the game not launching after client update. It worked for me so might help you. First, go to --> Local disc--> Riot Games--> League of Legends--> RADS--> Config--> game.cfg. Open it with notepad and you will see some text about the game settings. Look for height and width (Set to 1920x1080 by default). Set this to your current monitor(s) resolution (mine is 1680x1050(You can find the resolution info from your monitor settings on the control panel)) and press ctrl+S to save the changes. Then the game should work. Hope this helped!
Great advice, thanks FinnishYi! =) Completely deleting your config folder (which is typically found at C:\Riot Games\League of Legends\) would work as well. Some folks might find it easier. Just a heads up though, deleting the folder rather than editing the game.cfg file will reset your resolution, settings, and keybindings to default.
: > [{quoted}](name=stiggi1,realm=EUW,application-id=eZuvYsEr,discussion-id=wA2HP19f,comment-id=000a0000,timestamp=2017-05-04T18:48:14.066+0000) > > update: using the hextech repair tool provided by riot i was able to completely delete the game off my pc so no files remained and re-istalling it from this point made the game work as it should again I've tried this and it doesn't work for me either. Any other ideas? I just spent about 12h trying to work on a solution with just about any tip I could find on the internet.. I'm kinda lost and desperate lmao.
Hey, Try the following and see if it helps: - Go to C:\Riot Games\League of Legends (or wherever your game is installed) and **delete** _LeagueClient.exe_ - Once it's deleted, **run** _lol.launcher.admin.exe_ Let me know who it goes.
: i have the same problem
Hey folks, In order to fix this issue, please follow these steps: - Go to C:\Riot Games\League of Legends (or wherever your game is installed) and **delete** _LeagueClient.exe_ - Once it's deleted, **run** _lol.launcher.admin.exe_ After these, you should be able to launch/patch the updated client. Another solution is to completely uninstall and reinstall League - this may take longer, but it's worth a shot if the above doesn't solve your issue.
: My account just went missing. Same login but had to make whole new profile :( Welcome to level 1
This isn't supposed to happen - are you sure you're logging into the correct server? If so, send us a [ticket](https://support.riotgames.com/hc/en-us/requests/new) and we'll investigate & help you out.
  Rioter Comments
: need some help
As long as you don't share your account this shouldn't be a problem. Our detection process takes a wide variety of factors into consideration and legitimate play patterns are totally OK. I personally play League both on my personal computer at home and on my work computer at work. :D {{sticker:slayer-pantheon-thumbs}}
Naomi308 (EUNE)
: Icon Snow Day Scuttler
Hey folks, You'll receive the Snow Day Scuttler icon within two weeks of the Snowdown event's end. It should hit your account by Jan 23 end of day the latest. =)
: why i cant refund a icon?
: why i cant refund a icon?
Just [submit a ticket](https://support.riotgames.com/hc/en-us/requests/new) with a subject like "summoner icon refund request" and explain which icon you want to refund. =)
: why i cant refund a icon?
Hey holy boosted, As long as you have refund tokens left, you can! Summoner Icons are not refundable through the store, but you can submit a ticket for a manual refund. ^^
: Cant gift my friend who recently joined my fireend list
Hey Suvartysim, You'll be able to send him a gift once he has been on your buddy list for one day. =)
: Ticket deleted before even being answered
If this is the case, you probably won't. :( So in order to fully recover your account, I'd suggest you submit a new ticket by doing the following: * Make sure you're not logged in to the support site, * Go to the [submit a request](https://support.riotgames.com/hc/en-us/requests/new) tab and select "I need help recovering my account", alternatively, [you can click here](https://support.riotgames.com/hc/en-us/requests/new?ticket_form_id=38154), * Provide an email that you have access to (so that you can easily access your ticket through your email when you need to), * Fill the rest of the asked questions and submit your ticket. Once you do so, you can follow up with your ticket through the link you'll receive in your email. Similarly, when our team responds to your ticket, you'll be notified via email.
: Ticket deleted before even being answered
Hey Herbicidal, I've now checked the ticket number you provided - your ticket is definitely not deleted and is still in our systems. I'm not sure why it doesn't show up on your "my tickets" tab. I'm not able to share the details because of obvious security reasons, but I'm sure someone from our team will respond to your ticket when they can! :)
duckarp (EUNE)
: Keys in ARAM/3v3
Yup, it's fixed. {{sticker:slayer-pantheon-thumbs}} Woohoo! :D
makt89 (EUNE)
: Club name
It's currently not possible to change your club name. We may include this option in a future update but we have no certain plans yet. In the meantime, you can disband the club and create a new one with the name you desire. I know it may not be very optimal, but just wanted to throw the idea. :P
4forks (EUW)
: "see more stats" button
Hey Instaguard, We'll be able to fix the "see more stats" page when we release the client update in limited alpha testing on PBE. =)
Verrier97 (EUW)
: No box rewards
There is no time frame on that. Even after your restriction ends, you're still ineligible to earn loot until you show signs of reform. Basically, this is until you're recognized to have made significant progress on improving your past behavior.
Lâd (EUW)
: Am I the only person who still has the old launcher?
To add to what SFFC suggested, the patcher may also not update properly if you're launching it from a non-default location. If you installed it to the default location, try launching it from this path: C:\Riot Games\League of Legends\lol.launcher.exe If that doesn't work, try reinstalling the game as SFFC mentioned, and let us know how it goes. =) On a completely random side note though, **WOW** this image brings back so many memories! :( {{sticker:zombie-nunu-tears}}
Shevenne (EUW)
: Typographical error [Riot Games Support - Billing & Store - Payment Methods - Credit Card]
Haha, thank you so much for the help! =){{sticker:slayer-jinx-catface}}
Shevenne (EUW)
: Typographical error [Riot Games Support - Billing & Store - Payment Methods - Credit Card]
Fixed! =) I will go through this article to make sure all is good. In the meantime, if you come across anything else, feel free to let me know. ^^
Shevenne (EUW)
: Typographical error [Riot Games Support - Billing & Store - Payment Methods - Credit Card]
Hey Shevenne, Nice catch! Thanks for writing about this. ^^ I've now gone ahead and fixed the typo. \o/ Thanks once more. =)
: NA-EU Account Merges are Coming to an End, Last Call to Veteran Players
Prior to June 1 2010, we only had our NA server. As a result, some European players had created their accounts on the NA region to start playing and faced some issues like high latency, as you can imagine. Once we launched our EU server -but still didn't have a transfer service available- we wanted give said players the chance to play in the EU region without losing the progress on their NA accounts. Now that we're ready to sunset account merges, we wanted to give a heads up to players who might still be eligible for a merger. =) P.S. @Declined, I'm from EU but thanks anyways ^^ <3
  Rioter Comments
: Help.
Once your punishment ends, you still won't be able to earn loot until you're recognized to have made significant improvements on your behaviour. There is no time limit on this as it depends on your progress.
: I'm not earning key fragments
+1 for what Trias000 quoted. Also, keep in mind that key fragments drop a little more frequently when you play with friends. :D
Ichinose (EUW)
: Riot is the real owner of Doritos.
: Will we be able to merge our existing support account with new LoL one? For example my support account uses the same email like my League account does, so what is going to happen in this case?
> [{quoted}](name=Ferritin,realm=EUNE,application-id=eZuvYsEr,discussion-id=EnlRf9Md,comment-id=0001,timestamp=2015-11-28T00:19:33.747+0000) > > Will we be able to merge our existing support account with new LoL one? For example my support account uses the same email like my League account does, so what is going to happen in this case? Hi Ferritin, If your support account uses the same email as your LoL account, you won't need to take any extra steps. You will be able to log in using your LoL account and see everything related to your support account. =)
  Rioter Comments
Khalids95 (EUNE)
: FPS
Apart from what others suggested, you can take a look at our [Fps Troubleshooting](https://support.riotgames.com/hc/en-us/articles/201752684-Low-Frame-Rate-FPS-troubleshooting) article as well. I know it's a bit lengthy but going through all steps will allow you to identify the problem and fix it.
Roundar (EUW)
: Captain Gangplank Skin not received. Played ONE NORMAL game with him
We're still in the process of giving out Captain Gangplank. If you don't receive the skin by the end of the week, even though you own Gangplank and have played an entire matchmade game as him during the event, feel free to let us know and we'll investigate the issue. :)
: Riot do something to teach people about account security please!
I totally agree that there is much to be done for creating awareness around account security. In the meantime, just dropping this article about [Protecting Your Account](https://support.riotgames.com/hc/en-us/articles/201751664-Protecting-Your-Account) here. ^^
: my fps gone bad?
We have a detailed guide about how to troubleshoot low fps issues [here](https://support.riotgames.com/hc/en-us/articles/201752684-Low-Frame-Rate-FPS-troubleshooting). I know it's a bit lengthy, but make sure to go through every step to cover everything. Hope this helps!
: Should I be worried about the Bilgewater Chests scam?
Heya, Just for the sake of being extra cautious here, I'd suggest changing/updating your passwords. This is also important if you use your League of Legends password on anywhere else. You might want to scan your computer with your anti-virus program, as well. Better safe than sorry! =)
: Its my birthday :)
I'm a little late but happy birthday! I wish you the best and hope you had an amazing time. :) Also, hope you enjoyed the cake *****heavy breathing*****.
: Dear Rito
Thanks for the awesome support, tacowaffle. <3
: Bilgewater act 2
yup, Act II is here! ^^
ThePYZ (EUNE)
: Summoner icons
Unfortunately, it's not possible to change your path during an act. :( Once a new act begins, you will be able to select a side once more, though.
Vegeta980 (EUNE)
: Bilgewater Icons
Hey Vegeta980, As TheC4talyst mentioned, you need to complete each objective in order. You won't get credits for Objective 2 until you complete Objective 1 first.
Horodrim (EUW)
: Bugsplat issue in every game
Hey Horodrim, Sorry to hear that you're encountering technical issues while playing. We have a detailed guide about bug splat and game crashes [here](https://support.riotgames.com/hc/en-us/articles/201761974) that can help you solve your issues. Make sure to select your operating system and go through every step on our article. Hope this helps. :)

Riot Minelwen

Level 30 (EUW)
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