Riot tmx (EUW)
: > [{quoted}](name=Mr Cutie,realm=EUNE,application-id=eZuvYsEr,discussion-id=7QFbk7h4,comment-id=00db,timestamp=2016-01-19T12:02:56.422+0000) > > There is too many comments and i couldn't read all of them > but I'm from Egypt and I got the same problem and I know why some have it and the rest have league working fine 'for now'. Great explanation! Agree that it seems like UDP ports filtering, and the fact that every League game connection is randomly assigned over different UDP port from previously specified range just explains on why some players reported smooth gameplay on NA, EUNE, TR, etc. It's just random as not all the UDP ports were blocked by your ISP or NTRA, as someone previously mentioned. I don't have any additional context on that block, but I was able to find in Google some previous examples of VoIP filtering in Egypt (RTP, the protocol used in VoIP goes over UDP). It became obvious that someone attempted to block given service and at the same time caused a massive service degradation for online gaming. What's worse, even if we peer up with TE Data, there is no guarantee the ports won't remain blocked.
> Great explanation! Agree that it seems like UDP ports filtering, and the fact that every League game connection is randomly assigned over different UDP port from previously specified range just explains on why some players reported smooth gameplay on NA, EUNE, TR, etc. It's just random as not all the UDP ports were blocked by your ISP or NTRA, as someone previously mentioned. I don't have any additional context on that block, but I was able to find in Google some previous examples of VoIP filtering in Egypt (RTP, the protocol used in VoIP goes over UDP). It became obvious that someone attempted to block given service and at the same time caused a massive service degradation for online gaming. What's worse, even if we peer up with TE Data, there is no guarantee the ports won't remain blocked. can we direct the game to those ports ? and how to figure out those ports
: All Egypt Down ? ( EUW )
10 k players only ? this post have 20k view so far :)
Riot tmx (EUW)
: Guys, I'm sorry to see you suspended by in-game Leaverbuster but you knew well ahead that the problem is still happening. You could have always tested current status by creating custom game and playing vs bots, not real pvp games. Not being able to play for 4 days is definitely not cool but as stated before, we couldn't really do anything as this problem is outside of our scope. We tested several network things on our side (including international routing of TE Data) and all traffic was just fine. I also encourage you to test your UDP ports, as providers sometimes put up filters to remove some unwanted traffic. Here is a copy&paste from our knowledge base article (please remember that the entire game traffic goes over UDP): Each of these ports must be forwarded for League of Legends to operate properly. 5000 - 5500 UDP - League of Legends Game Client 8393 - 8400 TCP - Patcher and Maestro 2099 TCP - PVP.Net 5223 TCP - PVP.Net 5222 TCP - PVP.Net 80 TCP - HTTP Connections 443 TCP - HTTPS Connections Let me know your results.
> [{quoted}](name=Riot tmx,realm=EUW,application-id=eZuvYsEr,discussion-id=7QFbk7h4,comment-id=0043000b00000000,timestamp=2016-01-17T23:16:50.671+0000) > > Guys, I'm sorry to see you suspended by in-game Leaverbuster but you knew well ahead that the problem is still happening. You could have always tested current status by creating custom game and playing vs bots, not real pvp games. Not being able to play for 4 days is definitely not cool but as stated before, we couldn't really do anything as this problem is outside of our scope. We tested several network things on our side (including international routing of TE Data) and all traffic was just fine. > > I also encourage you to test your UDP ports, as providers sometimes put up filters to remove some unwanted traffic. Here is a copy&paste from our knowledge base article (please remember that the entire game traffic goes over UDP): > > Each of these ports must be forwarded for League of Legends to operate properly. > > 5000 - 5500 UDP - League of Legends Game Client > 8393 - 8400 TCP - Patcher and Maestro > 2099 TCP - PVP.Net > 5223 TCP - PVP.Net > 5222 TCP - PVP.Net > 80 TCP - HTTP Connections > 443 TCP - HTTPS Connections > > Let me know your results. **is there an official announcement against Tedata ? **
: All Egypt Down ? ( EUW )
right now you have to use an official communication way with te-data . not the call center and not the chat . those are call center agents . talk to the company it self
: All Egypt Down ? ( EUW )
this link from the biggest information technology website in the Arabs World This articule making fun and ironie from TE-DATA respond to Riot Admin . **TheWebsite includes a screenshot from the Riot Admin tesomony about what TE-DATA Told Him in the beginning of this discussion** http://arabhardware.net/2016/01/17/%D9%85%D8%B7%D9%88%D8%B1%D9%8A-lol-%D8%AA%D9%88%D8%A7%D8%B5%D9%84%D9%86%D8%A7-%D9%85%D8%B9-te-data-%D9%88%D8%A7%D9%84%D8%B1%D8%AF-%D9%81%D8%A7%D8%AC%D8%A3%D9%86%D8%A7/
ASkytrix (EUW)
: well riot is right the problem is caused by ISP which is tedata but it's not because of ipv4 just because the UDP ports are blocked : D most of online games won't work for all of u which means it's not related to the game but the internet u have u can use vpn and it will work fine tedata is blocking some of udp ports just to reduce ur internet usage bydko 3la afko mn l a5r y3ny : D
> [{quoted}](name=ASkytrix,realm=EUW,application-id=eZuvYsEr,discussion-id=7QFbk7h4,comment-id=00ad,timestamp=2016-01-17T02:16:31.893+0000) > > well riot is right the problem is caused by ISP which is tedata but it's not because of ipv4 just because the UDP ports are blocked : D most of online games won't work for all of u which means it's not related to the game but the internet u have u can use vpn and it will work fine > tedata is blocking some of udp ports just to reduce ur internet usage bydko 3la afko mn l a5r y3ny : D so the game should change the ports
: All Egypt Down ? ( EUW )
i can play using a program called hideme . which is a VPN program .
PROJECT A (EUNE)
: Hi, I just sent both the Log file from LoL Directory, and the WinMTR test results for _31.186.224.42_ and _95.172.65.100_. **All in all:** * I don't think its related to IPv6 because TE Data does use IPv4 on all ADSL subscriptions and not IPv6 (At least that's what they told me) * All the Traceroute tests I've done are getting stuck at Hop **#13** right after the IP (_77.67.73.166_) with the name (internap-gw.ip4.gtt.net) * 1 out of 3 of my friends in the same regional area are affected with this same issue * I already port forwarded your ports on my router's config like 1 year ago and I felt no deference with Ping and Conn issues within this period of time. * I did all the fixes that are listed on _"Troubleshooting connection issues"_ article on ([support.riotgames.com](https://support.riotgames.com/hc/en-us/articles/201752664)): (Switching to Wired connection, disabling Firewall and IP Helper, Configuring the DNS... etc) nothing seems to help :( Hope these info help solve the problem or we all gonna stray apart {{item:3070}} {{champion:32}} {{item:3070}} Thanks in advance, Amr
> **All in all:** > > * I don't think its related to IPv6 because TE Data does use IPv4 on all ADSL subscriptions and not IPv6 (At least that's what they told me) > * All the Traceroute tests I've done are getting stuck at Hop **#13** right after the IP (_77.67.73.166_) with the name (internap-gw.ip4.gtt.net) i guess the admins should say something about the problem
Belya (EUW)
: When I called TEDATA costumer service and explained the problem they said that they do not support WiFi and another time they said that they do not support online games!
> [{quoted}](name=LCK DragonStrike,realm=EUW,application-id=eZuvYsEr,discussion-id=7QFbk7h4,comment-id=0074,timestamp=2016-01-15T20:37:36.168+0000) > > When I called TEDATA costumer service and explained the problem they said that they do not support WiFi and another time they said that they do not support online games! they support games , but they dont support troubleshooting games problems .
: All Egypt Down ? ( EUW )
tedata support games but they dont support how to solve games problems or slow games why people think that this mean that they dont support games ?
TheM0nster0 (EUNE)
: PLease heeeeeeeeeeeelp Us I am from Egypt using ISP Te-Data I cant connect to the game it disconnects after the champion select and works when i use vpn application like Hide Man but i am having lag after this please help Us We Love To play the Game So many People Decided to Leave The Game Because of This We got ban because of this Dc and game resurrections and IT is not Our fault and we dont mean to Disconnect the new season is coming and we want to play the ranking games in Peace without unfair loses or leaves please help us :'(
> [{quoted}](name=TheM0nster0,realm=EUNE,application-id=eZuvYsEr,discussion-id=7QFbk7h4,comment-id=006e,timestamp=2016-01-15T19:35:03.594+0000) > > PLease heeeeeeeeeeeelp Us I am from Egypt using ISP Te-Data I cant connect to the game it disconnects after the champion select and works when i use vpn application like Hide Man but i am having lag after this please help Us We Love To play the Game So many People Decided to Leave The Game Because of This We got ban because of this Dc and game resurrections and IT is not Our fault and we dont mean to Disconnect the new season is coming and we want to play the ranking games in Peace without unfair loses or leaves please help us :'( please provide us with the following **With and with out VPN ** 1 : \League of Legends\Logs\Network Logs folder. 2 : get a log file that is not empty . 3 : go here and upload it http://euw.leagueoflegends.com/en/tools/network-logs 4 : make sure to press upload before submit . thank for helping us and your self for trying to fix the game . ==================================================== we also need more information : 1 : Download WinMTR from here http://winmtr.net/ 2 : run in twice , once for 162.249.72.1 and once for 185.40.65.1 3 : export to text 4 : upload the text at http://euw.leagueoflegends.com/en/tools/network-logs
: All Egypt Down ? ( EUW )
duplicated to make a copy on last page ( page 1o ) please do the following to help us fix the problem 1 : \League of Legends\Logs\Network Logs folder. 2 : get a log file that is not empty . 3 : go here and upload it http://euw.leagueoflegends.com/en/tools/network-logs 4 : make sure to press upload before submit . thank for helping us and your self for trying to fix the game . ==================================================== we also need more information : 1 : Download WinMTR from here http://winmtr.net/ 2 : run in twice , once for 162.249.72.1 and once for 185.40.65.1 3 : export to text 4 : upload the text at http://euw.leagueoflegends.com/en/tools/network-logs thanks
: league of legends cannot connect to server
if you are from egypt please visit this link : http://boards.euw.leagueoflegends.com/en/c/help-support-en/7QFbk7h4-all-egypt-down-euw
thekingman5 (EUNE)
: You have disconnected. Please check your internet connection and try again
if are from egypt please visit the following page : http://boards.euw.leagueoflegends.com/en/c/help-support-en/7QFbk7h4-all-egypt-down-euw 1 : \League of Legends\Logs\Network Logs folder. 2 : get a log file that is not empty . 3 : go here and upload it http://euw.leagueoflegends.com/en/tools/network-logs 4 : make sure to press upload before submit . thank for helping us and your self for trying to fix the game . ==================================================== we also need more information : 1 : Download WinMTR from here http://winmtr.net/ 2 : run in twice , once for 162.249.72.1 and once for 185.40.65.1 3 : export to text 4 : upload the text at http://euw.leagueoflegends.com/en/tools/network-logs thanks
gomyh (EUNE)
: after last update i have problem
thanks for you report . please provide us with the following 1 : \League of Legends\Logs\Network Logs folder. 2 : get a log file that is not empty . 3 : go here and upload it http://euw.leagueoflegends.com/en/tools/network-logs 4 : make sure to press upload before submit . ================================================= we also need more information : 1 : Download WinMTR from here http://winmtr.net/ 2 : run in twice , once for 162.249.72.1 and once for 185.40.65.1 3 : export to text 4 : upload the text at http://euw.leagueoflegends.com/en/tools/network-logs
: All Egypt Down ? ( EUW )
please people stop talking about ball shits .** and do the the following . ** 1 : \League of Legends\Logs\Network Logs folder. 2 : get a log file that is not empty . 3 : go here and upload it http://euw.leagueoflegends.com/en/tools/network-logs 4 : make sure to press upload before submit . thank for helping us and your self for trying to fix the game . ==================================================== we also need more information : 1 : Download WinMTR from here http://winmtr.net/ 2 : run in twice , once for 162.249.72.1 and once for 185.40.65.1 3 : export to text 4 : upload the text at http://euw.leagueoflegends.com/en/tools/network-logs thanks
Riot tmx (EUW)
: > [{quoted}](name=Zeus36,realm=EUNE,application-id=eZuvYsEr,discussion-id=7QFbk7h4,comment-id=004d00030000,timestamp=2016-01-15T14:44:40.968+0000) > > if you played the game before the new update you would still get the same issue because it happened to me i was playing league on wednesday at around 6~8 PM (Egypt time GMT +2) and this whole thing started couldnt play a single game since then and the update was on Thursday 3 AM, Yes, it shouldn't be patch-related. I received a single network log and it states there is a huge packet loss introduced somewhere along the path. Can someone please download WinMTR tool and launch it towards 185.40.65.1 and 162.249.72.1 for some minutes? You can again upload it over http://euw.leagueoflegends.com/tools/Network-Logs upload. WinMTR can tell us more about packet loss.
> [{quoted}](name=Riot tmx,realm=EUW,application-id=eZuvYsEr,discussion-id=7QFbk7h4,comment-id=004d000300000000,timestamp=2016-01-15T14:50:46.373+0000) > > Yes, it shouldn't be patch-related. > > I received a single network log and it states there is a huge packet loss introduced somewhere along the path. Can someone please download WinMTR tool and launch it towards 185.40.65.1 and 162.249.72.1 for some minutes? You can again upload it over http://euw.leagueoflegends.com/tools/Network-Logs upload. WinMTR can tell us more about packet loss. ****sorry i was sleeping . thanks you very much for your respond . have you got enough from the information you requested ? do you need more logs , and more WINMTR ? ( i will ask people to provide you with more . btw no respond from 162.249.72.1 . but 185.40.65.1 responded . and both logs updated . thank you****
: All Egypt Down ? ( EUW )
when searching all google with the words : leage of legend all egypt down . first result is this topic . so i created another topic with this name ""league of legends cannot connect to server"" :) in order to get connected with all people who have this problem . thanks for your support . http://boards.euw.leagueoflegends.com/en/c/help-support-en/E9EsZZzm-league-of-legends-cannot-connect-to-server
Rioter Comments
  Rioter Comments

RoGueNinJA

Level 133 (EUW)
Lifetime Upvotes
Create a Discussion