: My account got hacked and permanently banned. HELP!
Ok so this is an update: I was lucky enough to recover my account and it took about 4 days in total to recover it. I had to contact Riot and thankfully they had some really sympathetic employees working on my case. It turned out that I had some sort of "key-logger"-virus on my computer and somehow the virus was able to log on to my account and play those games on my account. It seemed like Riot knew that this had happened and therefore were convinced that it wasn't me that was using third party programs. All I had to basically do, was to report Riot, wait for their responses, run my antivirus and Malwarebytes program (as they have guided me), and change my password (just in case), and after all of this Riot recovered my account. Hopefully this will have some help or hope for someone in the future who encounters the same problem and has to go through all of this! :)
: i hate when it happens, happened to me for the secound time last week. i looked for hours what the reason behind the hack could be. As it was logged in from my adress but when i was asleep. but this time i rigged a camera. I got scared from the results. My dog somehow downloaded third party client and logged in on my account with it. RIOT please unban me
Ok thanks for your reply. But anyways I've been playing since march 2011 and I've bought stuff worth of 184,5 € in total. I played my last game, which was a ranked game around 1 am and went to sleep. Why would I get out of bed 3 hours later and play 3 ARAM games and use third party applications in these "meaningless" games and risk it all?
: Hope you get your account back. Why does this game still not have two factor authentication implemented?
That's exactly what I was thinking! Thank you for your support tho! <3
: next time try google i hear you can find anything i literally typed "support riot" https://support-leagueoflegends.riotgames.com/hc/en-us/requests/new
I have sent a ticket to support. Sorry for not mentioning it in this post tho. Thank you anyways!
5shaked5 (EUNE)
: ask [riot support](https://support-leagueoflegends.riotgames.com/hc/en-us/requests/new) for some help, If you're using this password in other places I'd suggest you to change the password there as well. Riot can probably see if someone else played in your account by checking the IP that was logged in with. Advice: Change your password to a stronger password.
I think my pw is strong enough, and obviously I will change it when I get my account back. Thanks for the advice tho!
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