: How rare is Bad santa veigar ?
I personally love bad santa veigar, I've had the skin for some years now. The skin is classified as a "legacy skin" which means it's usually not available in the shop, but can come back from time to time on special events. However, the 1560 RP skin price seems a bit odd, is it possible that you do not own the champion yet?
sander599 (EUW)
: Did you play one ranked queue only. Maybe the message was meant for the other ranked queue.
Yup, that's what I'm thinking as well. There is both Flex and duo/soloQ, decay is different for each of them.
kjono1 (EUW)
: Hello, I had this problem a while ago. It is caused when the forum's database doesn't properly sync with the game's database, so it has no idea you leveled up. You should submit a ticket to riot support: https://support.riotgames.com/hc/en-us/requests/new and they will fix it manually Welcome to the boards :) Kjono1
It should have already fixed itself by posting on the Boards :) This is cause posting forces an update on your level
: Awesome! Thanks so much for making this. Great idea c: Can't wait for more contests!
: Need help
Hey there, There are a couple of options for this, one of which is to download a recording program such as OBS which allows you to do this. Another one is to put your game to borderless and use the windows cutting tool or a program such as Gyazo to take a screenshot with them. EDIT: you can also press F12 to capture screenshots, those will be saved to C:\Riot Games\League of Legends\Screenshots
: i work in customer service but my god having to read people's "letters" all day would kill me riot does not pay you guys enough
> riot does not pay you guys enough Someone should tell this to Rito o.O Just kidding of course, the satisfaction of being able to help people and the learning experience is enough of a reward for us to keep doing what we're doing ^^
: the sistem is better than before i agree,but atm i can think about something, u remember at the old client when they made a thing that tells u when u pick a role u would wait 20% (for example) more time than average, for picking autofill it was 50% less time than average. The idea i think off atm is, when there is a role which is less picked atm why they dont give something bonus if they pick the role or simply give bonus for autofilling, it would be IP or bonus % for keys or anything else idk i can think of those atm. U would say that will make many ppl pick that role which get bonus, but i dont think so it will be that big deal, but will improve the que for sure. And the bonus might not be so big riot will decide it, i think thats a better way of making ppl play a less desired roles or just filling.
I'm personally not a big fan of the idea to give a bonus when filling a role. I think, sometime, we all got to do something we might not like as much, but just do it. It's also a great way to learn new role.
: Well everything u said is true, about autofilling - i was talking overall, thats a feature which made so many players to leave, riot have the statistics they know it, but they care for the high elo players, since they are not affected. There are a bunch of better ways to make healty que and que timers but riot choose the worst for half of the players and thats what im talking about, instead of encouraging players to play the less played roles they do the opposite ... tell me how that helps ? in any way .... cuz if u think of it u cant deny its the worst way of filling the roles.
Personally, I'm pretty satisfied with the way matchmaking works at the moment, especially when comparing it to the way it used to be. Matchmaking has gone through an enormous evolution starting from season one all the way till now, but making it perfect is a damm hard thing to do. Let's take the previous and traditional matchmaking system in which you just queued up and called for roles in the lobby, or went by pick order. By doing a wild guess I would say I only got my prefered role in around one out of three games, when being optimistic. What happened in almost every game was people double-picking, calling they would troll if they didn't get their role, dodge champion select and overall just flame. When then looking at today's matchmaking system, and this is coming from a mid/top main which are the most desired role, I can say I get my prefered role 7/10 times, my secondary 2/7 times and only 1 out of 10 times I get autofilled. Not only that, but I also rarely see anyone flame, mainly as a result of more people getting their role more often. Now, you could say "why not just leave autofill out?", and that's a valid question. I can tell you that Riot wouldn't have implemented this if they didn't have to, but reality is that the queue times would grow out of proportion (especially in high elo) if they didn't. Waiting a bit longer to get your role is a trade-off that many are prepared to make, and that's also what the new system is build on, but would people really want to trade matchmaking ranging from 5 to 30 minutes on average (even higher in high elo) to have that 100% chance to get their role instead of 90%? I don't think the majority would. You're free to disagree with how matchmaking works at the moment, and if you do, please provide feedback. Riot continuously listens to feedback and if enough people have the same feedback/complains, chances are high something will be done about it.
: Lets see if Riot can talk for the truth !
Hey Ex7ra Psycho, It is true that the new Client can be buggy from time to time, I've encountered quite a few bugs myself already as well. When you do, the best way to prevent them from happening in the future is submitting a detailed and structured bug report. Such a bug report should include a detailed description of the bug, hardware specs, how often it happens, screenshots, etc etc. By doing so Riot will be able to track the most consistent bugs down and work on their fixes. Now, I would like to adress some of your concerns. You did indeed get punished for a crash of your Client, and that's undeserved indeed. However, you're speaking of a 30 minutes suspension, this only happens if you left a couple of champion selects in a short period of time before this crash. Meaning this was not your first leave. You also mentioned getting autofilled into a role you can't play leads to punishments for trolling. This is not true. Feederbuster only punishes people who are intentionally ruining the game. Meaning that as long as you're trying, but just having a bad game, you're good to go. Generally you have to understand that the new client is ... well, very new. It's very hard to create a bug free piece of software, especially when it's something like a client for one of the most played games in the world. Bugs are annoying, I think even more for the programmers than for the players, but they're unavoidable. Report as many as you can, and time might fix them.
EIlone (EUW)
: Concerns regarding online tournament
Hey EIlone, That's a pretty structured & detailed post you have there, it's an enjoyment to read through. However, I fear we won't be able to assist you here on the Boards. What I suggest is to [submit a ticket](https://support.riotgames.com/hc/requests/new) to Player Support. They'll be able to take a closer look at the case and see if they can/should do anything about it. That being said, we have a "No naming & shaming" rule here on the Board. We didn't want to delete you post for it, as it's more of a complain towards the site/tournament that towards the individuals themselves, but we would like to ask you to either remove or censor out any links containing names from the post after you copied them over to your Support ticket. We know it can be a lot of work gathering all those links again ;) This only applies to the Boards though, feel free to let the names stay in the Support ticket.
Stevvan (EUNE)
: by the middle of april
Yes, but on which platform?
Stevvan (EUNE)
: I dont think i have his e mail info so i cant send him :( and ticket sistem doesnt work for me for some reason
Where did you receive this message from him?
Stevvan (EUNE)
: How to reach you Purple 535
Hey there, Did you receive this reply of Purple 535 via a ticket or E-mail? If it's a ticket, you can simply reply below, if it's an E-mail feel free to reply to that E-mail you received :)
IMAQTPIE3 (EUNE)
: help me !
Hey IMAQTPIE3, As some other people already pointed out, the EUNE servers are currently down for maintenance. Yesterday there was a wide-spread server issue, causing a lot of stuff to get messed up. Because of that they're currently resetting the whole system. Riot tmx posted this message about it earlier: > [{quoted}](name=Riot tmx,realm=EUNE,application-id=slFBEUB8,discussion-id=5KF5xth0,comment-id=,timestamp=2017-05-15T09:02:49.627+0000) > > Players, > > Following today's incident with incorrect IP/RP information, Clubs and loss of players in-game preferences, we will be performing an emergency restart of the platform. Ranked are currently disabled and we will start the maintenance at 12.00 CEST (Polish time) / 13.00 EEST (Greek, Romanian time). The restart should not last longer than 1 hour. Sorry for the inconvenience. > > P.S. EUW is not affected by this problem.
Hawkzorz (EUW)
: Riot
Hey there, I'm assuming you're saying this in regards to Leaverbuster, so allow me to provide you with some context on why that is. Riot could easily detect the difference between someone actually pressing the "leave" button and someone disconnecting due to internet connection issues, however, this could easily be abused. What if someone simply plugs out the cable to avoid punishment? There would be no way to tell the difference between a real dc and a fake one. Then, there is also the moral aspect. No matter what the cause of your leave is, the impact on your team stays the same. But then again, Leaverbuster doesn't punish someone for just leaving 1 game, for example in an emergency situation. But once we're speaking of a consistent technical issue, it's your responsability to fix it before playing another game.
FrobNitz (EUNE)
: I can't login in client
Hey everyone, Following on yesterday's issue, Riot tmx just stated they'll be doing a full restart of the system at 12 CEST (time it is around Brussels, Amsterdam and Paris) or 13 EEST (time it is around Athens). Ranked queues and the store will stay down until then. This only affects EUNE. > [{quoted}](name=Riot tmx,realm=EUNE,application-id=slFBEUB8,discussion-id=5KF5xth0,comment-id=,timestamp=2017-05-15T09:02:49.627+0000) > > Players, > > Following today's incident with incorrect IP/RP information, Clubs and loss of players in-game preferences, we will be performing an emergency restart of the platform. Ranked are currently disabled and we will start the maintenance at 12.00 CEST (Polish time) / 13.00 EEST (Greek, Romanian time). The restart should not last longer than 1 hour. SOrry for the inconvenience. > > P.S. EUW is not affected by this problem. You can follow up on updates using the [service status](http://status.leagueoflegends.com/?en_GB#eune).
: where is raanked
Hey there, The currently is a wide-spread server issue going on in regards to logging in. Due to this ranked queue has been disabled and loss prevented has been activated. Riot is actively working on a fix, you can follow up on the progress [here](http://status.leagueoflegends.com/?en_GB#euw).
: ranked
Hey there, The currently is a wide-spread server issue going on in regards to logging in. Due to this ranked queue has been disabled and loss prevented has been activated. Riot is actively working on a fix, you can follow up on the progress [here](http://status.leagueoflegends.com/?en_GB#euw).
: Weird. Then why do I get 404's a lot to topics that exist?
404 errors appear when the thread you want to go to was deleted, meaning only the owner and mods can still look at it. If you give me some examples I can tell you for sure if these were deleted threads or not, but you can be 99.9% sure they are. Deletions are not only done by mods, but can also be done by the owner.
: log in problem
Hey there, There currently seems to be an issue with logging into the Client. Riot is working on a fix. You can follow the latest progress [here](http://status.leagueoflegends.com/?en_GB#euw)!
: Change to forums request
Hey there, We actually never move topics when they're posted in the wrong subboard, we always delete them accompanied by a message containing instructions to the right subboard and a (working) link to your old content so you can easily copy/paste. It's the owner's responsability to post it on the correct Board afterwards.
Sartania (EUNE)
: and can i create that summoner name again? :D ty
You can, as long as the account has not been permabanned it should be available 15 days after deletion :)
: Hey is there anyway you can help me out
Hey River of Diesel, I'm afraid there is no free way of doing this, only one where you actually buy a name change. Riot Support does help with spacing and capitalization of summoner names, but I fear removing a whole word isn't included. You can always try though by [submit a ticket](https://support.riotgames.com/hc/requests/new) to Player Support. Actually buying a name change I wouldn't recommend as the account is still so young and it would be easier (cheaper) just creating a new one.
: How to delete my account
Hey KiritoTheBeater3, Anything in regards to account deletion can be found in [this article](https://support.riotgames.com/hc/en-us/articles/202647784-Account-Deletion-FAQ#h2)!
Sartania (EUNE)
: and the summoner name will be deleted too?
: nwm i just got it.
Ah, awesome! In that case I assume your issue is resolved?
: http://tinypic.com/r/jipb0h/9 also i was p5 before transfer and won the provisional match. dont say "rank" if it isnt about rank dude. say mmr or something.
When transfering from one server to another, it's not only your previous rank/mmr that determines your new one. Also the way things are on the new server play a role. For example, platinum players in EU and platinum player in Korea generally don't have the same skill-level, so upon transfering from EU to Korea (if that would be possible at all) you would drop some ranks regardless. In regards to the E-mail, did you verify the account with the same E-mail adress you're using right now? And did you check your spam folders already?
: > [{quoted}](name=TheLUCKYfighter,realm=EUW,application-id=eZuvYsEr,discussion-id=AXGAdZ0g,comment-id=0002,timestamp=2017-05-12T18:41:05.059+0000) > > Hey there, > > I'm afraid the Boards can't assist you with issues regarding your account. In case you feel like the action taken against your account was unjust, or you simply want more context regarding your suspension, please [submit a ticket](https://support.riotgames.com/hc/requests/new) to Player Support. They'll be able to take a closer look and provide you with more details. i already said i sent a message over there and didnt get any reply ~ , you dont have eyes to see what i said ? to the people who commented already ? and plus i'm just letting the boards know my problem ~ if they can help they can if they cant then they cant
I have eyes, but it seems I have missed it still. However, upon sending a request to Player Support it should always get a reply. Keep in mind replies can take anywhere from 1 - 3 work days depending on the amount of traffic and the complexity of your ticket. Also refrain from bumping your ticket or creating new ones as this will put your request back at the end of the queue. Did you get a confirmation mail your ticket has been sent? If you didn't, it might be possible your ticket didn't go through.
: I got banned for no reason ???!
Hey there, I'm afraid the Boards can't assist you with issues regarding your account. In case you feel like the action taken against your account was unjust, or you simply want more context regarding your suspension, please [submit a ticket](https://support.riotgames.com/hc/requests/new) to Player Support. They'll be able to take a closer look and provide you with more details.
: Transfered account. weird things happening.
Hey ppLionsfury, Would you be able to throw me some screenshots of the verification errors you've been getting on the Support page? Regarding the provisional matches, transfered accounts are only prompted to play one provisional game instead of 10 if you had a rank already. This and your previous rank then determine your new rank on the new server.
: Account Deletion Question
Hey there, Yes, all the information associated to your account will be deleted with the account itself, making it usable again in the future. Note however that it might take up to days after the deletion has been confirmed for them to be available again. An important note to make here is that the account **can't** be permanently suspended for this to apply.
XxSkullzxX (EUNE)
: help admin what is this ?
Hey XxSkullzxX, One of the most common cause we see for these types of issues is queue dodging. It's not something everyone is aware of, but leaving champion select while in your promo's cancels them, meaning you're thrown out of your promo's. However, if that's not the case I would suggest as SeekerK has. Make sure it's not a visual bug by relogging and if it's not, [submit a ticket](https://support.riotgames.com/hc/requests/new) to Player Support for additional help.
Heding3 (EUW)
: up
Hey there, While chests drop at a rate you can control by getting S ranks on your champions, with the only limitation being your daily limit, key fragments you can not control as much. These drop randomly after each game you win, with decreasing chances every time you receive one until the next cycle starts at the end of each month. That's why players, including you and me, tend to have more chests than keys. You have to keep in mind this is basically Riot giving away free stuff, that's how I see it at least, and that they can't just unlimitedly do this. I personally see the chest leftovers I have as a free buffer ^^ You can of course buy keys with RP if you really really want to get rid of them, but I'm afraid extra free keys won't happen anytime soon
waw84 (EUNE)
: me and my wife has the same problem and we are new here and dont now have to get help :(
Hey there! Need need to search for help, the issue is not on you! There are some currently ongoing issues with logging in, but they're working on a fix. You can follow up on progress [here](http://status.leagueoflegends.com/?en_GB#euw)!
: Darius or renekton or azir?
Heya In my eyes is Azir the coolest and most rewarding champion of the three, although he does have a pretty steep learning curve. For top both Renekton and Darius are pretty strong, as well as their playstyle being pretty similar. If you don't like mana, go for renekton ^^
: Can someone open a ticket? I have problems using the login of the system, but I can send you the nickname of the troll using private messages. You can check by yourself too, just by looking at his match history.
If you tell me what issues you're having with the login service I would happy to help you resolve them, that way you can create your own ticket now as well as in the future
Get (EUW)
: I have tried every single thing the support has told people in this thread to do and i can not get past authentication, it loads for an unlimited amount of time
Hey there! That actually has nothing to do with the client if you're only experiencing that now. There are some ongoing issues with logging in but they're working on a fix :) You can follow up on progress [here](https://status.leagueoflegends.com/?en_GB#euw)!
DJ Skozz (EUNE)
: "YOU'VE BEEM DISCONNECTED FROM CHAT, ATTEMPTING TO RECONNE Can't connect to chat after i log in EUNE
Hey DJ Skozz, There are some known issues going on with the login servers right now but they're working on a fix :) You can follow up on progress [here](https://status.leagueoflegends.com/?en_GB#euw)!
: CAN I POST EVIDENCE OF A PLAYER THAT INTENTIONALLY FEEDS IN EVERY GAME HE PLAYS?
Hey there, No, I would strongly advise against posting pics/names on the Boards as it's against the "No naming & shaming" rule we have here. In case you feel this case is really something that should be looked at, feel free to [submit a ticket](https://support.riotgames.com/hc/requests/new) to Riot Support with all the evidence you have and they'll have a closer look.
: i updated my client but now it says can't patch error code 004
Awesome, after you've updated your client you should now be able to find the LeagueClinet logs as I've described above. That should give some more clairity on the situation :)
slavuj1234 (EUNE)
: got suspendes
Hey there, > [{quoted}](name=slavuj1234,realm=EUNE,application-id=eZuvYsEr,discussion-id=321t7TKn,comment-id=,timestamp=2017-04-30T13:05:24.434+0000) > > ... this account wasnt mine in past ... and my friend who gave me this account he didnt use it for long time ... This is probably the reason for your suspension as account trading is against the [Terms of Use](http://euw.leagueoflegends.com/en/legal/termsofuse). For absolute certainty or if you have any questions regarding your suspension we can't help you here on the Boards, but feel free to [submit a ticket](https://support.riotgames.com/hc/requests/new) to Player Support. They should be able to provide you with further context on your suspension.
: the new client i think, i dont have the league client update beta tho.
Could you send me a screenshot of your client, I can check it for you :) You're probably running the legacy client, in which case I would suggest upgrading to the new Client.
: Ranked Solo Q question.
Hey there, In Platinum you'll start losing LP after 28 days of inactivity in any ranked queue. Every seven days after that, you'll lose LP until you play a match in that queue. Platinum players lose 35 points per decay.
: there is only a map called patcher logs in the logs folder
Are you using hte legacy client or the new client?
: Can't patch
Hey there! I would love to have a look at your LeagueClient logs. You can find them by following the instructions below: * Go to "C:\Riot Games\League of Legends\Logs\LeagueClient Logs\" * Select the latest "LeagueClient.log" file * Open it using notepad or a similar program * Select everything (ctrl + A) and copy it * Go to [pastebin.com](http://pastebin.com/) and paste the content there * Set the expiration date to 1 week * Submit it * Share the link with us
Castièl (EUW)
: did they change the emissary color? feels so much brighter now
They did ^^ All the Volu colors and icons have changed :)
: You didn`t get my point either, i opened a ticket already regarding my problem with Transfering on a new region. In the email confirmation i got from them saying that they got my ticket, the number of the ticket it`s non existent, when i click on it there is a page from Riot saying the page was not found, so, i can`t OPEN ANOTHER TICKET ASKING THEM IF THEY GOT MY PREVIOUS TICKET, that makes no sense, SO, where else can i ask them rather than boards? Get it now?
I did get your point but the answer is all the same. The Boards can't help you with Player Support inquiries. If you got a confirmation mail, your ticket has been successfully sent and you'll probably receive an answer within the next days or early next week (due to the weekend in between). Again this can vary depending on the amount of traffic and the complexity of your ticket. The links to tickets Player Support adds to the confirmation mails sometimes bug, they've done that for me as well sometimes, but having received the mail is the most important part.
: Guys, in my post i asked them if they even got my ticket request since in the email i got from them the request is invalid, so you want me to open another ticket to the support asking them if they got my previous ticket??? NO, i go on the forum and ask them there, here. And since this is their website they should answer people not leaving them with question marks. Thanks.
Hey there, As some people already pointed out, the Boards isn't Riot's main support platform. The Boards serve as a place for community discussions and altough there are certain sections here on the Boards in which you can ask for help, they do not guarantee an answer. The Boards are almost completely made for and run by the Community. There are occasional Rioters here and there (which you can track [HERE](https://boards.euw.leagueoflegends.com/en/redtracker) )) but they're here on their own initiative and in their own free time, not to actually work but to be a part of and help the community. For technical support and other inquiries, please head over to the Riot Support website on which you can [submit a ticket](https://support.riotgames.com/hc/requests/new). Ususally an answer takes between 1 - 3 work days depending on the amount of traffic and the complexity of your ticket. This can vary. In case you got an error message when sending in your ticket, feel free to send it in again. If you didn't, the ticket should have been sent.
Mabons (EUW)
: IIRC you must suscribe to the LoL youtube channel, or like the facebook page or something to get Unchained Alistar and the Champion for free. EDIT: https://boards.na.leagueoflegends.com/en/c/story-art/F6nPNQcj-how-to-unlock-your-free-unchained-alistar-skin See if that helps you.
In addition to this I would like to add that Alistar tends to be a bit stubborn from time to time. In case unlocking him on your own doesn't work, feel free to [submit a ticket](https://support.riotgames.com/hc/requests/new) to Player Support and they'll assist you with successfully getting him added to your account.
: Any other solutions the side buttons of my mouse worked before i updates razer synaps,windows and league but i don't know which of these make my mouse buttons not working
I'm using the same hardware and for me it works, did you already try reïnstalling razer synaps?
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TheLUCKYfighter

Level 30 (EUW)
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